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Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property

Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
5 bars/lounges, 3 poolside bars, swim-up bar
Exterior
Children's activities

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Bar
  • Hot tub

Explore the area

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Puerto Morelos Town Square
    ‪19 min drive‬
  • Puerto Morelos Beach
    ‪23 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Water Park View Family Junior Suite King

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite King

  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite Double

  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View King

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, minibar, in-room safe, desk

Junior Suite King

  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite King

  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

Premium bedding, minibar, in-room safe, desk

Club Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite King

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite King

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Roof Top Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean View Roof Top Master Suite

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Puerto Morelos

When you stay at Hyatt Ziva Riviera Cancun - All Inclusive in Puerto Morelos, you'll be on the beach and steps from Petempich Bay. .This all-inclusive property is 8.4 mi (13.6 km) from Moon Palace Golf Club and 15.1 mi (24.3 km) from Maroma Beach.

What's nearby

  • Petempich Bay - 1 min walk - 0.0 km
  • Crococun Zoo - 12 min drive - 8.1 km
  • Puerto Morelos Town Square - 19 min drive - 12.5 km
  • Puerto Morelos Beach - 23 min drive - 3.0 km
  • Ojo de Agua Beach - 31 min drive - 6.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Market Cafe - ‬16 min drive
  • ‪Sensai - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive
  • ‪Casa del Mar - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

Luxury property on the beach, with 9 outdoor pools
Hyatt Ziva Riviera Cancun - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 438 air-conditioned rooms featuring minibars and Smart televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 9 outdoor swimming pools, a complimentary water park, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Asian cuisine at Miyako, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 5 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.

Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and ATM/banking services. Planning an event in Puerto Morelos? This property has facilities measuring 51000 square feet (4738 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.
Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1300 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Hyatt Ziva Riviera Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 521 out of 1163 reviews
Rating 8 - Good. 287 out of 1163 reviews
Rating 6 - Okay. 166 out of 1163 reviews
Rating 4 - Poor. 90 out of 1163 reviews
Rating 2 - Terrible. 99 out of 1163 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

andrew S

Stayed 7 nights in Dec 2024

10/10 Excellent

Sudipto, FORT COLLINS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and buildings are great. Very spacious rooms. Lots of dining options (French, Italian, Japanese/Asian, Mexican, and others). Restaurant staff take food allergies very seriously. Concierge and other staff are very friendly and helpful. Daily evening entertainment was enjoyable. The only problem is that the area is secluded and it is not easy/possible to walk along the beach to nearby areas. Vans/buses for yours take a long time to go from one hotel to another because of the nature of the road connections. There is not much of a beach but there are lots of pools.
Stayed 5 nights in Dec 2024

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
We were impressed by the resort's efforts to preserve the beach area despite the challenges posed by nature. The staff worked hard, often by hand, to maintain the resort. We had great service and good food and drinks. Everyone was friendly and willing to help. The swim-up bar had the best daily drink specials, even for non-alcoholic drinks. Room maintenance requests were fixed within the day when done via their app, and our butler, Didier, was very helpful when we request for his assistance. The entertainment team was friendly, but activity updates were inconsistent. We enjoyed the different dining options, with La Parrilla and Rue de Rivoli being our favorites. The pools were a great alternative when the ocean was off-limits. The only downside was the pushy timeshare presentation during check-in.
Stayed 8 nights in Dec 2024

6/10 Okay

cory

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Didnt like that it shut restaurants down each night a different restaurant wasnt open. Bar shuts down at 11, nowhere to go and nothing to do after that. Beach was terrible, very rocky and small. Staff were friendly but service wasnt very good, except for Ernesto at the bar, he was great.
Stayed 7 nights in Dec 2024

10/10 Excellent

Heyunok

Stayed 3 nights in Dec 2024

8/10 Good

Karen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Ended up getting covid not the resorts fault but i did not see much cleaning.1 pool heated rest not so only one pool was behing used.the sports club was freezing and we ordered food it was colder that the club.
Stayed 7 nights in Dec 2024

10/10 Excellent

NURJAHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I saw the reviews which mentioned that this Hyat ziva Rivera have lake instead of ocean I was upset but when I went things were so different! Beautiful ocean view! Staff was very nice; everyday different food options in Buffet. Asian restaurant(Mikayo) manager was super nice and very professional. GERADO was there for us whenever we needed anything. Had so many food options. As a Muslim family they didn’t see us differently they were nice. They accommodated us with food and separate utensils! I wish they had halal options but they had lots of fish options. My kids loved it and so do I! I came with really beautiful memories which I will cherish forever.
Stayed 3 nights in Dec 2024

10/10 Excellent

Shannon, Melville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort, I would go back… the staff are amazing, lots of pool choices and never a problem finding a spot, drink service around the pools was great, food was really good with a lot of variety and even a lot of gluten free options, only downside is the beach area but that’s not the resorts fault, can’t stop Mother Nature.
Stayed 8 nights in Dec 2024

6/10 Okay

Elizabeth Montes

Travelled with family
Liked: Cleanliness, staff & service
Service was excellent. The staff was very friendly, and they tried their best to make us feel welcomed. The problem is the condition of the access road. The hotel is located in between a mangrove and the beach, therefore when it rains, the road gets flooded, and it’s in need of repair. In fact, the Hyatt corporation as well as all the hotels located in that area should invest in building an overpass seating on pillars. Otherwise, the road will always have problems no matter how many times they try to fix it. The beach also needs additional maintenance because it shows erosions.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ying, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent family vacation thank for nice staff at the resort, especially service from Aranza, Ulises from the front desk and David at the cabanas.
Stayed 6 nights in Dec 2024

6/10 Okay

Leticia

Stayed 3 nights in Nov 2024

2/10 Terrible

Myriam

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an overall terrible experience! Went there to celebrate my birthday and was unhappy the whole time! Food selection was not only limited but served cold! It was as if it had sat for a while before it was served. It was super noisy I. The morning and we are talking about staff yelling accross the hallways slamming doors and just banging on walls!! All this super early in the morning! There was no real all inclusive experience as we had to come out of pocket for fine dining which was not the case at the Ziva in Cancun! I will NEVER stay at Ziva Riviera again nor will I recommend to anyone! Very unhappy totally ruined my birthday week!
Stayed 6 nights in Nov 2024

10/10 Excellent

Brandon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I had the absolute pleasure of being served by Ramirez during our stay at Hyatt Ziva Riviera, and we can’t say enough great things about him! Ramirez is not just a bartender, he’s a true master of his craft. Every drink he made for us was perfection and he introduced us to our new favourite shot- mini beers! Beyond his skills, Ramirez’s warmth, charisma, and genuine passion for hospitality made every interaction we had with him memorable. Every night we looked forward to seeing Ramirez, he always greeted us with a smile, remembered our favourite drinks, and went out of his way each night to ensure we all had an incredible experience. His professionalism and positive energy made our vacation that much better. We thank you Ramirez, for making our trip unforgettable! If you’re visiting Hyatt Ziva Riviera, do yourself a favor and visit Ramirez at the bar, you won’t regret it!
Stayed 7 nights in Nov 2024

8/10 Good

Chai Yee

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Beach area ia small but enough for us suring our stay. Lunch option is limited. Dinner restaurants variety are good however Japanese/Asian restaurant needs improvement in terms of taste. Overall stay was very pleasant. Not too crowded during the 1st week of Dec.
Stayed 4 nights in Nov 2024

6/10 Okay

Shenelle

Stayed 7 nights in Nov 2024

10/10 Excellent

mukul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Nov 2024

10/10 Excellent

Nitzia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walking distance to the beach and the beautiful scenery were my favourite.
Stayed 7 nights in Nov 2024

4/10 Poor

Seyed Kian

Travelled with family and small children
Liked: Cleanliness, staff & service
• No Jacuzzi: This was my first time at a resort without a hot tub, and it was a big disappointment. The only one was in the paid spa, which cost $29 for a 1-hour session. • Paid Menus at Restaurants: Every restaurant featured a paid menu, which felt out of place at an “all-inclusive” resort. Many of the dishes I wanted to try were in the paid section. The staff also actively promoted these items, felt inappropriate. • Terrible Steakhouse Experience: I ordered the premium ribeye from the paid menu, only to receive a piece of frozen meat with a poorly cooked crust. • Smoke Alarm Issue: The smoke alarm malfunctioned at 4 a.m., waking me up with relentless beeping. Had a technician to fix it at 4am. • Limited Entertainment: Evening programs ended too early, typically between 8 p.m. and 10 p.m., and restaurants closed by 10 p.m. as well. It was impossible to both enjoy dinner and participate in the evening programs. • Weak Daytime Activities: The daytime activities were underwhelming. For example, there was no DJ by the pool bar, no foam parties, and no inflatable obstacle courses or fun competitions. The resort had a few standout features, including a nice kids’ pool with a water slide, offered a decent variety of drinks, and a well-equipped fitness center. The rooms were spacious, comfortable, and well-stocked with towels, featuring a great in-room Jacuzzi. The Japanese restaurant’s teppanyaki cooking show was a highlight, and the taco restaurant and breakfast were excellent.

10/10 Excellent

Emma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. The staff were so attentive and kind. Didier kept us up to date on everything happening and regularly checked in. Raul was incredible as our poolside server and at dinner we loved our service from the Omar/Alejandro team. The pools were lovely, the restaurants were delicious. We had a fabulous time.
Stayed 4 nights in Nov 2024

6/10 Okay

Priyank

Travelled with family and small children
Liked: Cleanliness
There is no variety in food options so not at all worth for all inclusive stays. Most specialty restaurants are closed on a daily basis and we realized they serve same food in buffet that’s available in a restaurant at that time. Room service is bad - takes them an hour to get just 10 pieces of fries.
Stayed 2 nights in Nov 2024

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay. I read several reviews that weren't so positive, but I can say it was clean, friendly staff, always able to find something to eat... and if the restaurant didn't have what you want for the picky eaters, than room service had great options. The staff were exceptional... especially the bartenders!! Planning excursions with Amstar was never easier (ask for David). Overall our vacation was fantastic!! Advise would be some updates in the rooms, better communication for room service and try to make the beach area more enjoyable (too many rocks). Also, reduce the cost of the pool beds ($60 too much). Otherwise we were very happy!!!
Stayed 6 nights in Nov 2024

8/10 Good

Georgiy G, Vancouver

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and night entertainment is phenomenal , the beach tho sucks, like there’s no beach , like 2 ft of beach and all of it is covered in seaweed , unlike the pictures . And not really any daily entertainment staff the only thing I’ve seen them do is Zumba and sometimes when asked beach volleyball , but it’s not at the beach just a sand pit. . Other than that great Stay !
Stayed 9 nights in Oct 2024

6/10 Okay

Betsabe Elena Chaires

Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Dolores Aparicio

Travelled with family and small children
Disliked: Cleanliness, staff & service
Bad roads. Bad beach Poor service Poor food quality and lack of options. No towels at the pool No daily room cleaning. It was far from 5 stars and a disappointment
Stayed 3 nights in Nov 2024

4/10 Poor

Brianne Margeurite

Disliked: Cleanliness, staff & service, property conditions & facilities
Where to begin? The road in to the hotel is a disaster. The pot holes and rains make 2km take 20 min. The rooms were not ready when we checked in at 10pm! We specifically booked two rooms in the same building to be together with a senior/deaf family member and we were put in different buildings. The kids pool area was so unsafe. The floor is rough concrete and the slides are 4” off the ground. The kids slide down right onto the concrete scraped knees and elbows were common. We were t informed of anything on check in. We didn’t know about the restaurants and were told we didn’t need any reservations. But the one restaurant that was good did need a reso so we weren’t able to go together as a family. The food is awful. Balik is the deck restaurant and it has a very limited menu. We learned it’s the same as the Mexican restaurant for dinner. There are only 3 options each night and the quality is poor and unauthentic. The waiters all had an attitude and huffed when we ordered food at an all inclusive! There is no pool food. The only option is burger/hot dog/nugget/pizza option. Or processed cheese nachos. Where are the Mexican dishes? There seemed to be a staff shortage everywhere. No one to serve drinks. Two bartenders at the only open bar. No towels at the pool huts. No room cleaning daily or turn down service at night. The only thing that was good was the evening entertainment and the pool. The kids club leader Laura was great. The beach is awful too.
Stayed 6 nights in Nov 2024