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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

3 outdoor pools, free pool cabanas, pool loungers
View from room
Sapphire, 2 Bedrooms | View from room
Amber Room
Private beach, white sand

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • On private beach
  • Hot tub
  • All-inclusive
  • Laundry

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

  • 75 sq m
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King

Agatha King

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hot Tub, Ocean View

View from room

Room, 2 Queen Beds, Hot Tub, Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

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About the area

Puerto Morelos

With a stay at Sensira Resort & Spa Riviera Maya – All Inclusive in Puerto Morelos, you'll be within a 15-minute drive of Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. .This beach hotel is 8.5 mi (13.7 km) from Moon Palace Golf Club and 17.5 mi (28.1 km) from Delfines Beach.

What's nearby

  • Petempich Bay - 1 min walk - 0.0 km
  • Arrecife de Puerto Morelos National Park - 1 min walk - 0.2 km
  • Crococun Zoo - 11 min drive - 8.3 km
  • Puerto Morelos Beach - 14 min drive - 10.8 km
  • Puerto Morelos Town Square - 16 min drive - 12.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Sensai - ‬16 min drive
  • ‪Casa del Mar - ‬16 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Coco Café - ‬19 min drive
  • ‪Desires Music And Sports Bar - ‬19 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Luxury hotel on the beach, with 3 outdoor pools
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 359 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

For lunch or dinner, stop by La Pergola, a restaurant that specializes in international cuisine. You can also grab snacks at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto Morelos? This hotel has 6771 square feet (629 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.
La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All-inclusive details

All-inclusive room rates at Sensira Resort & Spa Riviera Maya – All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • La Pergola
  • Galerie Des Sens
  • La Finca de Ana
  • Rodeo Grill
  • La Tentazione

Things to do

  • 3 outdoor pools
  • Arcade/games room
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Shopping
  • A hot tub
  • Tennis

Family friendly

  • 3 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • Corner/local shop
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (6771 square feet of space)
  • Meeting rooms - 3

Outdoors

  • Free pool cabanas
  • Pool sunloungers
  • Private beachfront location

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 43-inch flat-screen TV
  • TV channels
  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.32 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1013 out of 1828 reviews
Rating 8 - Good. 410 out of 1828 reviews
Rating 6 - Okay. 182 out of 1828 reviews
Rating 4 - Poor. 106 out of 1828 reviews
Rating 2 - Terrible. 117 out of 1828 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angelo

Family Friendly Hotel
Stayed 7 nights in Nov 2024

6/10 Okay

MICHAL, Guelph

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The property looks a lot better in pictures than it really is. The tennis court and the multi-sport court on the rooftop is closed down due to missing railing. All of the basketball hoops are ripped off. There was glass on the mini golf. The kids play areas are in the basement and there’s a smell of moisture. The trampoline area has “dust” from the foam blocks that they never vacuum. There’s dust everywhere. At night time they turn down the lights, even in the lobby. There are a few restaurants and the food was actually very good, however, at dinner time you have to go to a sit down restaurant and with small kids starting a sit down dinner at 6pm is too late. The food takes a while to come out and by the time you’re eating the kids are melting by down. A lot of the wheelchair/stroller ramps are extremely steep and unsafe. There’s no railings in places. The shallow kids poop is not heated and the water was very cold. The building acts as a big sail and it’s extremely windy at all times - the wind channels between the sections. There is paint peeling everywhere. We found a cockroach near the hotel rooms. At night time the wind howls under the doors and through the windows. The beds are comfortable, however one of the pillows we were given had black mould on the actual pillow. There’s nothing around the property to explore unless you take a shuttle or taxi.
Stayed 7 nights in Dec 2024

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Farhan

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Joy, Buffalo grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Yogesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Guadalupe Fuentes De, Antioch

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
THE TRUTH about this resort: 1. Difficult to get to due to the horrible road conditions that the resorts don't want to spend money on fixing. 2. Limited dining options: their breakfast buffet runs from 7-11 am and 1-4 for lunch. They only have four restaurants, and you need reservations for two of them. They open at 5:30 pm. Long waiting lines up to 2 hours (ridiculous if you are traveling with kids). 3. There is only one family pool, one kids pool, and one adult pool. There are not enough chairs to accommodate all the hotel's guests around the pool and beach area; therefore, there are daily fights among guests. 4. Although the service staff is friendly, there are not enough employees to serve all the hotel's guests at the restaurants and pool area. They are exploiting these poor, hard-working people and underpaying them for sure. 5. The beach is usually dirty due to the daily sargassum and algae being pushed out by high tide. The hotel maintenance staff does not remove this algae; it is contracted out and is done every two days, and they do a very poor job. If you want a decent hotel and enjoy a cleab tropical beach. THIS IS NOT THE PLACE. I WOULD NOT RECOMMEND NOR WILL RETURN TO THIS RESORT.
Stayed 6 nights in Nov 2024

10/10 Excellent

NIRMAL

Liked: Cleanliness, staff & service, property conditions & facilities
The property was excellent. The staff and service was great. We loved everything except the beach did have a lot of seaweed. so it was difficult to go on the beach.
Stayed 7 nights in Dec 2024

6/10 Okay

Cherylynn

Stayed 10 nights in Nov 2024

6/10 Okay

Maria

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The resort overall was clean. The staff would take towels/floor mats when cleaning the room and not leave a replacement. The play areas were worn out and the game tables were in need of replacement. Dining was lackluster. The dinner options took far too long to be served and the fact that the wait staff were non existent during meals was disappointing. We felt held hostage by the lack of choices. Dishes we ordered were missed on multiple occasions. With a young family it was troublesome to wait so long for dinner. Buffet options for evening would be appreciated. Forget room service instead, it took over an hour to be delivered and arrived cold. At one point an order was lost and never delivered to the room. In addition, we all came down with a stomach bug and believe it was from the lunch service not being cooked properly. Our grandson had to be treated by the physician for a terrible rash ,HFM, he picked up at the playground. The affordability was unfortunately eclipsed by these untenable factors.
Stayed 8 nights in Nov 2024

10/10 Excellent

Abdullah Al

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Dec 2024

2/10 Terrible

Dj

Disliked: Staff & service
Stayed 7 nights in Dec 2024

2/10 Terrible

DIVYA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I recently stayed in the Ruby Suite at this property, and overall, the experience was a mix of positives and concerns. The suite itself was fantastic—spacious, beautifully designed, and with a peaceful, amazing view that really made the stay enjoyable. The room was also cleaned very well by the housekeeping staff. However, my experience with the food service was extremely disappointing. It took over an hour and a half for my order to arrive, which is far too long for any type of meal service. Additionally, I had an unfortunate incident where one of the staff members took $400 CAD from my purse. While I can't say for certain who was responsible, I did notice some odd behavior when a staff member knocked on my door to refill the toilet roll and towels. I was in the room at the time, and she slightly opened my closet door, even though no refills were needed in that area. When I questioned her about it, she smiled and left without an explanation, which raised some suspicions. While this situation didn't ruin the entire experience, I would caution others to avoid leaving valuables in the room. Overall, the stay had some great moments, but the issues with service and the security concern left me feeling uneasy.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jalissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very nice
Stayed 5 nights in Dec 2024

10/10 Excellent

Alfonso

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for traveling with kids.
Stayed 4 nights in Nov 2024

2/10 Terrible

Stephanie

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
One of the worst resorts we ever stayed at! Got in late and went to the late night snack bar since we hadn't had dinner yet. All the food was stale, bland or tasted like it was cooked in cigarette smoke, we decided to go back to our room and order room service. Ended up having to call the front desk to order because no one would pick up for the room service number, we were told 45 minutes but ended up waiting 2 hours only to get burgers that were still pink. Our bathroom had no soap, hand towels or face cloths. Then when we drank the couple water bottles that were in the room we had to ask for more which were never brought in the end so we just had to go to the buffet and get someone to give us glasses of water. The next day we tried the buffet for breakfast and again most things were stale or tasted like cigarette smoke again, at this point our kids and us had only eaten fruit. We spent the day at the pool since the water park looked pretty gross and the slides were leaking quite a bit. We tried to order food from the snack bar there which ended up taking 3 hours! They are extremely understaffed and were quiet rude when we would ask multiple times for things. Most of the place was extremely run down, and alot of things broken or not working properly. There was next to no beach area as well. I wouldn't recommend anyone going here at all!
Stayed 7 nights in Nov 2024

10/10 Excellent

Alexander Daniel

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, some areas need some maintenance but overall great. Not sure where the negative reviews come from.
Stayed 7 nights in Nov 2024

8/10 Good

Hillary

Stayed 2 nights in Nov 2024

8/10 Good

Tristan

Liked: Cleanliness, staff & service
It was good
Stayed 7 nights in Nov 2024

2/10 Terrible

chase

Disliked: Cleanliness, property conditions & facilities
Sucked bro.
Stayed 2 nights in Nov 2024

10/10 Excellent

ALBERTO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road leading to resort is in poor condition
Stayed 7 nights in Nov 2024

10/10 Excellent

Dhwani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was beautiful and the stay was very comfortable. I would like to mention Jony was a great personal butler. He made sure we had a comfortable stay and was always very helpful.
Stayed 4 nights in Nov 2024

8/10 Good

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s good for the price
Stayed 3 nights in Nov 2024

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

6/10 Okay

Martin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our stay at Sensira All-Inclusive Resort was a mix of good moments and frustrating issues. We stayed with our two young daughters and chose it for the value and kids' club. The resort had some nice areas, but many parts were in poor condition—broken basketball nets, a damaged climbing wall, and unkempt beaches. The pools were cold at this time of year, and while the water park was a hit with the kids, the swim-up bar was closed for most of our stay. The biggest problem was understaffing. Dining was a nightmare with long waits of up to two hours at restaurants, and room service was slow. The beach bar had long delays as well. The kids' club was understaffed too, with just one worker managing a group of children. Housekeeping was inconsistent; we once had towels taken but not replaced, forcing us to scramble for replacements. On the positive side, the food was generally good, especially the fish tacos at the beach bar. Our ocean-view room was spacious, though partially obstructed by the resort’s design. By Thursday, service improved a bit, and the buffet was finally opened for dinner, which helped free up the restaurants. This resort has potential but is poorly managed. It feels like there are a lot of simple fixes—like a formal cabana reservation system, restaurant reservations, and self-service areas—to improve the experience. If you decide to go, I’d recommend hoping for a good day since the service can be incredibly inconsistent.
Stayed 4 nights in Nov 2024