After checking in and settling for our 9 day holiday, we went walking around to get to know the resort. Well turns out 1/3 of the property is closed. After speaking to one of the landscapers he explained its closed until "all the canadians come and food is meh". This was not listed at all when we booked. We were missing a theater, at least one fancy restaurant,a couple bars, and the pool tables. The other 2/3 is the senator which the staff was pretty rude when you walked into if you had a playabachata band on. Definitely felt unwelcome which is where the gym, 3 other restaurant were, sports bar, arcade, and the nice beach loungers were that is advertised.
On the 3rd night we noticed a GIANT cockroach on our wall where our 1 year old was sleeping, when my husband went to get it noticed we had multiple more, my leg got so swollen from a bite. Our friends also had a couple. Spoke to management and upgraded us to ocean front rooms.
I recommend not booking the sunset Beach horse ride!! My friend and i got left on a very dirty beach for 1-2 hours alone as our tour guide left. Im now covered in at least 200 bites and now feeling unwell. We were the only 2 girls on the beach and really felt like we werent going to make it home. We were 2 hours late getting back to the resort and then they almost forgot to drop us off.
Oh and the weekends they let in 700 locals, it gets very dirty (we found a drug bag on the path), loud and everything opens up just for them. Do not recommend coming