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Palacio de Sancti Petri, a Gran Meliá Hotel

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palacio de Sancti Petri, a Gran Meliá Hotel

Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Premium Room ((3AD))
On the beach, black sand, sun-loungers, beach umbrellas
Reception

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Pool
  • Gym
  • Parking included

Explore the area

Map
Chiclana Costa, s/n, Chiclana de la Frontera, Cadiz, 11130
  • Golf Novo Sancti Petri
    1 min walk
  • La Barrosa Beach
    4 min walk
  • Centro Comercial Novocenter
    8 min walk
  • Jerez de La Frontera (XRY)
    45 min drive

Room options

View all photos for Premium Room (Ocean View)

Minibar, in-room safe, blackout curtains, soundproofing

Premium Room (Ocean View)

  • 35 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Room (Family, 2+2)

View from room

Premium Room (Family, 2+2)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Room (Family (4AD))

Minibar, in-room safe, blackout curtains, soundproofing

Premium Room (Family (4AD))

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Room (Pool Access with Private Garden (3AD))

Minibar, in-room safe, blackout curtains, soundproofing

Premium Room (Pool Access with Private Garden (3AD))

  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Premium Room (Ocean View, 3AD)

Minibar, in-room safe, blackout curtains, soundproofing

Premium Room (Ocean View, 3AD)

  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Room ((3AD))

Minibar, in-room safe, blackout curtains, soundproofing

Premium Room ((3AD))

  • 35 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Room (Red Level, Front Ocean View, 4AD)

Minibar, in-room safe, blackout curtains, soundproofing

Room (Red Level, Front Ocean View, 4AD)

  • 40 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Room, Golf View

Minibar, in-room safe, blackout curtains, soundproofing

Premium Room, Golf View

  • 35 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room (Front Ocean View)

Premium Room (Front Ocean View)

Premium Room (Front Ocean View)

  • 34.9 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Red Level One Bedroom Suite)

Minibar, in-room safe, blackout curtains, soundproofing

Room (Red Level One Bedroom Suite)

  • 70 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed OR 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Room (Red Level One Bedroom Suite (2+2))

Minibar, in-room safe, blackout curtains, soundproofing

Room (Red Level One Bedroom Suite (2+2))

  • 70 sq m
  • Partial sea view
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed OR 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level Pool Access

Red Level Pool Access

Red Level Pool Access

  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Red Level, Junior Suite

Red Level, Junior Suite | View from room

Red Level, Junior Suite

  • 63.0 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Room (Red Level, Front Ocean View)

Minibar, in-room safe, blackout curtains, soundproofing

Room (Red Level, Front Ocean View)

  • 40 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Red Level Garden Access

Minibar, in-room safe, blackout curtains, soundproofing

Red Level Garden Access

  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, Pool Access, Private Garden

Minibar, in-room safe, blackout curtains, soundproofing

Premium Room, Pool Access, Private Garden

  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room

Minibar, in-room safe, blackout curtains, soundproofing

Premium Room

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room (Red Level, Ocean View, 4AD)

Family Room (Red Level, Ocean View, 4AD)

Family Room (Red Level, Ocean View, 4AD)

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room (Red Level, Ocean View, 2+2)

Minibar, in-room safe, blackout curtains, soundproofing

Family Room (Red Level, Ocean View, 2+2)

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Room (Red Level, Ocean View)

Minibar, in-room safe, blackout curtains, soundproofing

Room (Red Level, Ocean View)

  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Room (2+1)

Minibar, in-room safe, blackout curtains, soundproofing

Premium Room (2+1)

  • 34.9 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Similar properties

Exterior

Iberostar Waves Royal Andalus

Pool
All-inclusive
Spa
Kids pool
4.3 out of 5, Excellent, (354)
The price is NZ$172
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Iberostar Waves Royal Andalus

About the area

Chiclana de la Frontera

When you a stay at Palacio de Sancti Petri, a Gran Meliá Hotel in Chiclana de la Frontera, you'll be on the beach, within a 5-minute walk of Golf Novo Sancti Petri and La Barrosa Beach. .This beach hotel is 0.4 mi (0.6 km) from Centro Comercial Novocenter and 2.5 mi (4 km) from La Estancia Golf.

What's nearby

  • Golf Novo Sancti Petri - 1 min walk
  • La Barrosa Beach - 4 min walk
  • Centro Comercial Novocenter - 8 min walk
  • La Estancia Golf - 7 min drive
  • Fuente del Gallo Beach - 32 min drive

Getting around

  • San Fernando-Bahía Sur Station - 26 min drive
  • Jerez de La Frontera (XRY) - 45 min drive

Restaurants

  • ‪Casa Bernardo - ‬5 min drive
  • ‪El Cuartel del Mar - ‬6 min drive
  • ‪Chiringuito Mojama Beach - ‬4 min drive
  • ‪Los Pescadores - ‬6 min drive
  • ‪Hukilau Tiki Beach - ‬6 min drive

About this property

Palacio de Sancti Petri, a Gran Meliá Hotel

Luxury hotel on the beach, with 2 outdoor pools
Palacio de Sancti Petri, a Gran Meliá Hotel offers 219 accommodations with minibars and safes. 43-inch flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries. This Chiclana de la Frontera hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa by Clarins has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 219 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and a turndown service.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at El Patio, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Chiclana de la Frontera? This hotel has 7147 square feet (664 square meters) of space consisting of conference space and 3 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
El Patio - This buffet restaurant specializes in international cuisine and serves breakfast and dinner.
Alevante by Angel León - This fine-dining restaurant specializes in Regional cuisine and serves dinner only. Reservations are required. Open select days.
Entrevientos - This restaurant specializes in Mediterranean cuisine. Open daily.
Bar Don Fernando - This bar specializes in Regional cuisine and serves lunch and dinner. Open daily.
Duna Beach Club - This beachfront restaurant specializes in local cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • On-site parking options include a carport and a garage
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 26 for adults and EUR 13 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • El Patio
  • Alevante by Angel León
  • Entrevientos
  • Bar Don Fernando
  • Duna Beach Club

Things to do

  • 2 outdoor pools
  • Arcade/games room
  • Archery
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Free beach club
  • Full-service spa
  • Golf driving range
  • Indoor pool
  • Motorised watercraft
  • Playground
  • Sauna
  • Shopping

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (7147 square feet)
  • Meeting rooms - 3

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Dock
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Beach towels
  • Designated smoking areas
  • Renovated entire property – March 2020
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bath combination
  • Towels

Entertainment

  • 43-inch flat-screen TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
This property offers use of an 'Audi Q8 e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 26 for adults and EUR 13 for children
  • Airport shuttle fee: EUR 105
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number H/CA/1026

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Melia Hotel Sancti Petri
Meliá Hotel Sancti Petri
Meliá Sancti Petri
Melia Sancti Petri Andalucia, Spain
Melia Sancti Petri Hotel Chiclana De La Frontera
Sol Melia Sancti Petri
Gran Meliá Sancti Petri Hotel Chiclana de la Frontera
Gran Meliá Sancti Petri Chiclana de la Frontera
Hotel Gran Meliá Sancti Petri Chiclana de la Frontera
Chiclana de la Frontera Gran Meliá Sancti Petri Hotel
Hotel Gran Meliá Sancti Petri
Meliá Sancti Petri
Gran Meliá Sancti Petri Hotel
Gran Melia Sancti Petri
Gran Meliá Sancti Petri
Palacio de Sancti Petri a Gran Meliá Hotel
Palacio de Sancti Petri, a Gran Meliá Hotel Hotel

Palacio de Sancti Petri, a Gran Meliá Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 113 out of 144 reviews" "
Rating 8 - Good. 20 out of 144 reviews" "
Rating 6 - Okay. 9 out of 144 reviews" "
Rating 4 - Poor. 1 out of 144 reviews" "
Rating 2 - Terrible. 1 out of 144 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favourite hotel in Chiclana
Stayed 2 nights in May 2024

8/10 Good

ALFREDO, Aventura

Stayed 1 night in May 2024

10/10 Excellent

kamil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes, recommended!
The hotel is great. It was November, off season and it was just amazing! Pretty quiet and very comfortable. We enjoyed the location. The staff was very nice and accommodating. The restaurants were ok but I think the food could at Entre Vientos restaurant could have been better for the price. It was nice though. Breakfasts are amazing! So are the views from the rooms if you see the ocean. The coast line great! We will come back!
Stayed 2 nights in Nov 2023

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

Esteban Mateo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo el servicio
Stayed 1 night in Mar 2023

10/10 Excellent

Gunnlaugur M.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent five star hotel
Stayed 1 night in Oct 2022

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy to recommend to recharge batteries
Stayed 2 nights in Jun 2022

10/10 Excellent

Stephen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A brilliant facility, wonderful staff and great location to the beach.
Stayed 7 nights in May 2022

10/10 Excellent

Carlos

Stayed 2 nights in Apr 2022

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect
The location was quite secluded and service amazing. The only nuisance was thin walls, hence your rest at the mercy of your neighbours.
Stayed 1 night in Oct 2021

6/10 Okay

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melia with good beach location
Upmarket hotel with friendly staff, room upgrade offered, due to late season and possibly corona, the hotel felt deserted, very few visitors, no entertainment, too few snack and food choices in snack lounge. Drinks only at beach club High cleaning standard
Stayed 1 night in Oct 2021

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s the second time I’ve stayed at this hotel The beach is beyond beautiful the beach restaurant amazing and the hotel staff bend over backwards to help in anyway they can ! I’d recommend having a car as parking easy and you can drive down to Terifa and up to Cádiz and Seville
Stayed 8 nights in Jul 2021

10/10 Excellent

bharat

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely courtyard for dining with comfortable seats and soft lighting. Bar area comfortable and tasteful. Plenty of comfortable loungers around the pool. No deposit for pool towels. Would have preferred a bigger choice of snack options on lunch menu - more choice of sandwiches and rolls. You don’t want a main meal for lunch and dinner! The Michelin star restaurant only serves fish with a choice of 2 tasting menus. Would have liked an a la carte menu and some meat options. If you want to eat in the a la carte restaurant book before you arrive, it was full on the Saturday night when we arrived. Great hotel, lovely location next to the beach, would return.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location directly on the beach, along with the beach bar and lounge chairs were perfect situated. The steak at the BBQ restaurant was one of the best we’ve had in a long time. The only con would be that there is no room service however with such beautiful grounds and good food it only motivated us to explore when we would have otherwise tiredly stayed in our room after a long journey.
Stayed 1 night in Sep 2019

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Roberto, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, pool beach and staff. Well worth it to come for a few days of rest and exercise
Stayed 2 nights in May 2019

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to relax
Beautiful hotel with location right on the beach. 2 pools very clean. Nice service in the a la carte restaurant. Very quiet area, not much nearby makes it perfect for a relaxing break. This was my 3rd visit.
Stayed 7 nights in Mar 2019

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Lovely hotel on a beautiful beach. From the minute we arrived we felt relaxed. Lovely entrance and very helpful and professional staff. Great breakfast and dinner buffet with the option of an a la carte restaurant with some wonderful food. Michelin starred restaurant was closed when we were there.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is luxurious...the rooms are beautiful and the staff are very lovely.
Stayed 5 nights in Oct 2017

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly relaxing experience
Beautiful Hotel with vey helpful and friendly staff, location is stunning a tranquil setting on the beach.

10/10 Excellent

Vesselina

Liked: Cleanliness, property conditions & facilities, room comfort
Thank you Melia!
The hotel is a bit overpriced but offers really nice food, rooms are spacious and comfortable. The staff is very friendly and makes their guests feel special. Really enjoyable experience.

10/10 Excellent

Manoel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect service
Superb experience! One of the best hotel we have stayed. First class service. Outstand employes.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort