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Costa Sur Resort & Spa

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Costa Sur Resort & Spa

Private beach, sun-loungers, beach umbrellas, beach towels
Front of property
2 outdoor pools, pool umbrellas, pool loungers
Beach/ocean view
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Breakfast available
  • Bar
    Bar
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa

Explore the area

Map
Puerto Vallarta
  • Punta Negra Beach
    18 min walk
  • Playa Palmares
    4 min drive
  • Conchas Chinas Beach
    6 min drive
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    37 min drive

Room options

View all photos for Suite 1 Bedroom, Ocean Front

Suite 1 Bedroom, Ocean Front | Living area

Suite 1 Bedroom, Ocean Front

  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Studio, Ocean Front

Deluxe Studio, Ocean Front

Deluxe Studio, Ocean Front

  • 39 sq m
  • Studio
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Ocean Front

Deluxe Double Ocean Front

Deluxe Double Ocean Front

  • 39 sq m
  • Studio
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite, Ocean Front

Master Suite, Ocean Front

Master Suite, Ocean Front

  • 67 sq m
  • Studio
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, Ocean Front

Beach/ocean view

Studio, Ocean Front

  • 39 sq m
  • Studio
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Puerto Vallarta

A stay at Costa Sur Resort & Spa places you in the heart of Puerto Vallarta, a 1-minute drive from Bay of Banderas and 6 minutes from Malecon. .This beach aparthotel is 2.2 mi (3.6 km) from Playa de los Muertos and 4.4 mi (7 km) from Playa Mismaloya.
View more Aparthotels in Puerto VallartaOpens in a new window

What's nearby

  • Conchas Chinas Beach - 6 min drive - 2.2 km
  • Malecon - 6 min drive - 5.6 km
  • Garza Blanca Beach - 7 min drive - 3.1 km
  • Playa de los Muertos - 13 min drive - 3.7 km
  • Playa Mismaloya - 13 min drive - 7.1 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 37 min drive

Restaurants

  • ‪Blanca Blue Restaurant & Lounge - ‬3 min drive
  • ‪BocaDos STK - ‬3 min drive
  • ‪Blaze Grill - ‬20 min walk
  • ‪Noi - ‬4 min drive
  • ‪Hiroshi - ‬3 min drive

About this property

Costa Sur Resort & Spa

Aparthotel with private beach, full-service spa
Costa Sur Resort & Spa offers 205 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Memory foam beds feature down comforters. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. 42-inch LCD televisions come with premium cable channels. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

2 outdoor swimming pools are on site along with a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
Make yourself at home in one of the 205 guestrooms, featuring kitchenettes with refrigerators and stovetops. Your memory foam bed comes with down comforters. Rooms have private balconies or patios. 42-inch LCD televisions with cable programming provide entertainment, while iPod docking stations help you enjoy your music in the comfort of your room.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This aparthotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at La Cascada Restaurant, one of the aparthotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Full breakfasts are available for a fee.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Full breakfasts are available for a surcharge.
La Cascada Restaurant - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Barefoot Bar - This cocktail bar is located by the pool and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.
Seahorse bar and grill - Overlooking the ocean and pool, this tapas bar specializes in seafood and serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Beach

  • Private beach
  • Beach umbrellas
  • Beach towels
  • Beach sunloungers

Pool/Spa

  • 2 outdoor pools
  • Umbrellas
  • Sunloungers
  • Full-service spa
  • Spa open daily
  • Massages
  • 3 treatment rooms
  • Couples treatment room(s)
  • Ayurvedic treatments
  • Deep-tissue massages
  • Hot stone massages
  • Body treatments
  • Aromatherapy
  • Manicures and pedicures
  • Sports massages
  • Facials
  • Body scrubs
  • Body wraps

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Street parking available
  • On-site car hire

Family friendly

  • Free cot/infant bed
  • Travel cot

Restaurants on site

  • La Cascada Restaurant
  • Barefoot Bar
  • Seahorse bar and grill

Kitchenette

  • Fridge
  • Stovetop
  • Microwave
  • Coffee/tea maker
  • Cookware/dishes/utensils

Dining

  • Breakfast available for a fee: MXN 200 for adults and MXN 120 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Snack bar/deli
  • Couples dining
  • Room service available

Bedrooms

  • Down duvet
  • Memory-foam mattress
  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall shower head
  • Free toiletries
  • Towels provided
  • Hairdryer

Living spaces

  • Sitting area

Entertainment

  • 42-inch LCD TV with cable service
  • TV in a common area
  • iPod docking station

Outdoor areas

  • Terrace
  • Balcony or patio
  • Garden

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk

Location highlights

  • Near the ocean
  • On the waterfront
  • Near the boardwalk
  • In the city centre
  • In the entertainment district
  • Near a hospital
  • Near a zoo

Things to do

  • Fitness centre
  • Scuba-diving on site
  • Snorkelling on site
  • Kayaking on site
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing nearby
  • Golf lessons nearby
  • Segway hire/tours nearby
  • Parasailing nearby
  • Golf nearby
  • Waterskiing nearby
  • Zip-lining nearby
  • Whale watching nearby
  • Surfing/body boarding nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher

General

  • 205 rooms
  • 14 floors
  • 2 buildings
  • Built in 1983
  • Romance packages available

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 3 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 200 for adults and MXN 120 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Costa Sur
Costa Sur Puerto Vallarta
Costa Sur Resort
Costa Sur Resort Puerto Vallarta
Sur Resort
Playa Del Sol Costa Sur
Costa Sur Hotel Puerto Vallarta
Costa Sur Resort And Spa

Costa Sur Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 444 out of 1156 reviews" "
Rating 8 - Good. 419 out of 1156 reviews" "
Rating 6 - Okay. 179 out of 1156 reviews" "
Rating 4 - Poor. 72 out of 1156 reviews" "
Rating 2 - Terrible. 42 out of 1156 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

rita

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Had leaking bathroom ceiling , television was not working, broken refrigerator . Not enough electrical outlet in the room.
Stayed 4 nights in Aug 2024

4/10 Poor

Bardo

Travelled with family and small children
Disliked: Amenities
Outdated building, nice beach and good food,
Stayed 5 nights in Jul 2024

10/10 Excellent

Maritza

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the hotel , I will come back
Stayed 4 nights in Jul 2024

8/10 Good

Angel

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

Rosa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We booked because it looked great on the pictures, very disappointed to find out it’s not as advertised. The property is run down, there was construction happening, a funky smell throughout the building, moldy curtains in our room, a few of the exercise equipment were broken, and is located so far away from everything. The property is advertised as being 6 min away from the malecón which is not true, it’s 20 minutes by car which costs more if you’re taking a taxi or Uber. I will say the ocean view was pretty good but not enough to keep us there. We stayed one night because we didn’t have anywhere else to go, and had to find another accommodation for they rest of our stay, we communicated with Expedia about this but apparently the hotel refused to take any responsibility for the state of the place and offer no refund at all. I wouldn’t recommend it at all.
Stayed 6 nights in Jun 2024

4/10 Poor

David

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

ELOY CONTRERAS

Liked: Cleanliness, amenities, property conditions & facilities
Cool
Stayed 4 nights in Jun 2024

10/10 Excellent

Velma

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2024

8/10 Good

Gabriela, Bonita

Travelled with partner
Liked: Cleanliness, amenities
Beautiful beach front view. Room comfortable with balcony. Restaurants and bar onsite. Elevator. In front of public bus top and close to a store
Stayed 4 nights in Feb 2024

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Nice view Grate mixology
Stayed 1 night in Apr 2024

10/10 Excellent

Eunice

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Muy limpio y muy amables todos los que trabajan ahí
Stayed 4 nights in Apr 2024

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice and clean. Room was very spacious and equipped with a full refrigerator, microwave and 2 burner stove. Small balcony over looking the beautiful beach and ocean. The activity direct was a delight. The housekeeping staff was great. I found all the staff to be nice and friendly but I also felt like they were always in your business. I personally prefer to wheel my own luggage to my room but that was absolutely not allowed at Costa Sur even after I asked them if I could please just handle my own bag. I was told no. I had family staying at a nearby hotel and I needed to deliver some things over to them. I used a suitcase to transport the items. When I asked the bellhop for a cab he would not call me one unless I went back in to the front desk and told them I was leaving. I said WHAT??? Literally 1 of the 3 argued with me and refused to call over a cab to take me until I told the front desk where I was going with luggage. I told them it was absolutely none of their business where I was going and why I had a piece of luggage. We were literally at a 6 minute stand still until the female bellhop walked inside to reception and then reception phoned the bellhop stand and told them to call over a cab for me. For this experience alone I would never ever stay at this hotel again. Later that same day when I returned the younger bellhop wearing a red shirt apologized for what happened earlier. He was not the bellhop that was demanding I get approval in order to leave
Stayed 6 nights in Apr 2024

8/10 Good

Joanne Lynn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The pool was beautiful and the service was friendly.
Stayed 2 nights in Apr 2024

4/10 Poor

Daniel

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Refurbished room was ok and most of the staff was nice. The lobby market was convenient. However, very bad experience. Hotel is old (as evidenced by the tiny 2-person elevators). Old uncomfortable bed. Shower either boiling or freezing. Air conditioner inadequate. Sewer smell. Food was awful and made me instantly sick one day after a few bites. Luckily the restroom was nearby. Tiny pool area with not nearly enough loungers and umbrellas. No sand beach as advertised-rock beach with a few small patches of sand. Not worth the price.
Stayed 15 nights in Mar 2024

6/10 Okay

FAY

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
This particular room was in need of upgrading and very noisy. Bed was very comfortable.
Stayed 7 nights in Mar 2024

10/10 Excellent

Nicole

Stayed 10 nights in Mar 2024

2/10 Terrible

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Mar 2024

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, amenities
We really enjoyed the heated pool, and the activities they offered. Food was not great at restaurant and many people complained about being sick. Not sure if that’s a Mexico thing or what. We are plant based eaters so selection was very limited.
Stayed 8 nights in Jan 2024

4/10 Poor

Katie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Didn't realize this was a time share property. The check in process was terrible. We were told we had to go talk to this lady who would give us drink tickets and tell us about the amenities of the hotel. She kept us there for half an hour trying to get us to sign up for a time share breakfast presentation. We told her we had food poisoning (which was true) and couldn't make it and she still made us sit there while she tried to convince us to sign up. The hotel itself was old and run down and not clean and falling apart. The restaurant service was not great. There was consistently bird poop on all of the pool chairs and the staff acted annoyed when you asked them to clean it off. There were ants in the room. The hotel itself is inconveniently located 15 minute drive from town. There was a lot of road noise and I had to sleep with ear plugs. The AC was shotty at best. There was bird poop all over the balcony of our room. The bed didn't have actual sheets, but just the slip cover so the mattress was exposed.
Stayed 5 nights in Mar 2024

8/10 Good

Ann

Liked: Cleanliness, room comfort
Stayed 7 nights in Mar 2024

10/10 Excellent

Patti

Liked: Cleanliness, property conditions & facilities
Cleanliness compared to friends room on different floor not equal. Loved the property and vacation!
Stayed 10 nights in Mar 2024

6/10 Okay

Veronica Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort we have no complaints really
Stayed 7 nights in Feb 2024

6/10 Okay

Ignacio

Travelled with family, Travelled with partner
Liked: Cleanliness
Customer service to the room was horrible.
Stayed 2 nights in Mar 2024

4/10 Poor

Kathy A

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Big disappointment. Costa Sur is a tired and outdated resort. It’s noisy, the sewer smell lingers in the air and the dining facilities are limited and slow. I’ve never experienced such old and worn out towels. They were rough and frayed around the edges. This resort is in need of a major overhaul. I can’t recommend nor would I ever return to stay.

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome pool with a view
Stayed 1 night in Feb 2024