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Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property

Photo gallery for Krystal Grand Nuevo Vallarta – All Inclusive

Buffet
Property video
3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Reception
5 bars/lounges, poolside bar, beach bar

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

View map
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Nayarit, NAY, 63732
  • Place, Flamingos Golf Club
    ‪4 min drive‬
  • Place, Playa Bucerías
    ‪5 min drive‬
  • Place, Art Walk Bucerias
    ‪6 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Queen Bed

Standard Queen Bed

Standard Queen Bed

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Double Beds, Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Garden View

8.4 out of 10
Very good
(49 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

8.2 out of 10
Very good
(32 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 2 Double Beds, Partial Ocean View

Luxury Room, 2 Double Beds, Partial Ocean View

Luxury Room, 2 Double Beds, Partial Ocean View

8.0 out of 10
Very good
(35 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 2 Double Beds, Balcony, Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Room, 2 Double Beds, Balcony, Pool View

8.0 out of 10
Very good
(12 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Double Room, 2 Double Beds, Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Double Room, 2 Double Beds, Ocean View

7.8 out of 10
Good
(26 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Beachfront

Superior Room, 1 King Bed, Beachfront

Superior Room, 1 King Bed, Beachfront

8.2 out of 10
Very good
(24 reviews)
  • Bay view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Pool Access, Ground Floor

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 1 King Bed, Pool Access, Ground Floor

9.2 out of 10
Wonderful
(11 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Pool Access, Ground Floor

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 2 Double Beds, Pool Access, Ground Floor

8.6 out of 10
Excellent
(4 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 2 Double Beds, Sea View

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Superior with Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Superior with Sea View

  • 40 sq m
  • Sleeps 4

View all photos for Room Standard

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Standard

  • 28 sq m
  • Sleeps 2

View all photos for Room Deluxe with Garden View

Bathroom

Room Deluxe with Garden View

  • 34 sq m
  • Sleeps 3

View all photos for Room Deluxe with Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Deluxe with Sea View

  • 34 sq m
  • Sleeps 3

View all photos for Double Suite Classic with Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Classic with Pool View

  • 40 sq m
  • Sleeps 4

View all photos for Double Suite Junior with Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Junior with Sea View

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • Sleeps 4

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Deluxe with Garden View

  • 34 sq m
  • Sleeps 4

View all photos for Double Room Deluxe with Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Deluxe with Sea View

  • 34 sq m
  • Sleeps 4

View all photos for Double Suite Premium with Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Premium with Pool View

  • 40 sq m
  • Sleeps 4

View all photos for Suite Premium with Pool View

Bathroom

Suite Premium with Pool View

  • 40 sq m
  • Sleeps 3

View all photos for Suite Junior with Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite Junior with Ocean View

  • 55 sq m
  • Sleeps 3

View all photos for Family Room -5 guests- Standard with Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Family Room -5 guests- Standard with Garden View

  • 34 sq m
  • Sleeps 5

View all photos for Family Room

Family Room

Family Room

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Large Single Sofa Bed

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About the area

Nuevo Nayarit

When you stay at Krystal Grand Nuevo Vallarta – All Inclusive in Nuevo Nayarit, you'll be on the beach, a 1-minute drive from Bay of Banderas and 7 minutes from Nuevo Vallarta Beach. .This all-inclusive property is 11.8 mi (18.9 km) from Cruise Ship Terminal and 14.6 mi (23.6 km) from Malecon.

What's nearby

  • Nuevo Vallarta Beach - 3 min drive - 3.1 km
  • Flamingos Golf Club - 4 min drive - 2.7 km
  • Playa Bucerías - 5 min drive - 2.3 km
  • Art Walk Bucerias - 6 min drive - 3.5 km
  • Nayar Vidanta Golf - 12 min drive - 8.4 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 26 min drive

Restaurants

  • ‪Riu Palace Piano Bar - ‬1 min walk
  • ‪Bar Flamingos - ‬18 min walk
  • ‪Don Rafael - ‬19 min walk
  • ‪Restaurante Piccolo - ‬16 min walk
  • ‪Reflect Krystal Sky Bar - ‬1 min walk

About this property

Krystal Grand Nuevo Vallarta – All Inclusive

Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with free minibar items and laptop-compatible safes. 50-inch LED televisions come with cable channels. Bathrooms include showers and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 480 air-conditioned rooms featuring MP3 docking stations and LED televisions. Cable television is provided for your entertainment. Bathrooms have showers and hair dryers. Conveniences include laptop-compatible safes and free minibar items, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at Hacienda El Mortero, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Event facilities at this property consist of a conference center and 8 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
The Grill - This restaurant serves dinner only. Reservations are required. Open select days.
Ayami - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
Restaurante "O" - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda El Mortero
  • Restaurante "O"
  • The Grill

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • High chair
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Outdoors

  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children are not allowed in the infinity pool.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 685 out of 1574 reviews
Rating 8 - Good. 439 out of 1574 reviews
Rating 6 - Okay. 249 out of 1574 reviews
Rating 4 - Poor. 102 out of 1574 reviews
Rating 2 - Terrible. 99 out of 1574 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Edwin

Stayed 2 nights in Dec 2025

8/10 Good

Ilsse, Fellsmere

Stayed 1 night in Nov 2025

6/10 Okay

Stephanie Diane

Travelled with group
Liked: Cleanliness
Yes room was in good shape. We had ocean front and location and room was 10/10
Stayed 6 nights in Nov 2025

4/10 Poor

Brenda

Disliked: Property conditions & facilities
I was disappointed with my stay at the Krystal Grand Nuevo Vallarta. I had high hopes since I’ve been to another Krystal Grand before, but this one fell short in food quality, customer service, and overall upkeep. It’s a smaller property — still nice in appearance, but nothing that truly feels grand. The lady in the main lobby (the one with the overdrawn lipstick and crooked teeth) was rude and unhelpful, which really set the tone at check-in. On the positive side, the Expedia representatives in the downstairs office were phenomenal — friendly, helpful, and professional. When it comes to food, the buffet was actually better than the restaurants that required reservations. I tried all three restaurants, and my advice is to plan ahead and arrive on time, because they won’t serve you if you’re late. The food overall was mediocre at best. If you want to grab food from the buffet, be sure to be fully dressed with shoes — the staff strictly enforce this rule, even if you just came from the pool. I ended up bringing an extra outfit to change into each time. Amenities: The gym and pools close early (around 7–8 p.m.), which was disappointing since we were usually out on excursions during the day. The swim-up bar was fun, and the bartenders were great, especially Eder at the infinity pool — excellent customer service! The infinity pool itself gets very crowded, with people leaning over the edge most of the time, but it has a nice view. The iguanas by the pool were a cool touch, and the
Stayed 5 nights in Nov 2025

10/10 Excellent

Ashley Nichole

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was wondetful with a great pool view and we were high enough to also be able to see the ocean on the 7th floor as well. Staff was very friendly at the biffet and took great care of us when we checked in. Adrian at the pool and Rolando at the buffet restaurant were both standouts to us. It is clear they enjoy working with people and take great pride in providing an exceptional customer experience. Would highly recommend for families and ideal for adults only as well.
Stayed 9 nights in Nov 2025

6/10 Okay

Vicky

Stayed 5 nights in Oct 2025

6/10 Okay

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stayed at the Krystal in October and overall had a wonderful vacation. The rooms were clean and comfortable, and the hospitality throughout our stay was truly amazing. The coffee bar was also a standout — absolutely fantastic! That said, there were a few areas that could be improved. The buffet was on the smaller side and didn’t offer much variety, and one of the restaurants was only open on Fridays and Saturdays, which was a bit disappointing. My biggest complaint, however, was the lack of nighttime entertainment. There wasn’t a designated area for shows, and what they did offer seemed geared more toward locals than hotel guests. Despite these drawbacks, we still enjoyed our time at the resort. With a few enhancements, it could be an even better experience.
Stayed 7 nights in Oct 2025

6/10 Okay

Dannury

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Food, service, views everything good
Stayed 3 nights in Nov 2025

8/10 Good

Cristian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Room was outdated but everything else was awesome
Stayed 7 nights in Nov 2025

2/10 Terrible

Samantha

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The place was insanely busy and dirty. Not a relaxing stay. Loud music constantly, dirty used plates and cups all over the resort. The food was subpar and the restaurants were worse than the buffet.
Stayed 6 nights in Nov 2025

10/10 Excellent

Yening

Liked: Cleanliness, staff & service, property conditions & facilities
Hopefully they can improve the internet.
Stayed 5 nights in Nov 2025

10/10 Excellent

Israel Gomez

Stayed 7 nights in Nov 2025

10/10 Excellent

Jesus

Stayed 3 nights in Nov 2025

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall buffet was the best!
Stayed 3 nights in Nov 2025

4/10 Poor

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

8/10 Good

Hector

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nuestra experiencia en general fue buena. La relación costo/calidad es buena. Vale lo que pagas la verdad. La comida deliciosa en todos los restaurantes a la carta en especial el mortero (mexicano) El bufete es bueno también; tiene mucha variedad. El personal del hotel fue amable. Es un hotel no es muy grande en mi opinión muy familiar; lo que nos pareció excelente porque viajábamos con toda la familia (2 adultos / 2 niños) Cosas por mejorar, las almohadas de los cuartos están muy duras. LO RECOMIENDO ampliamente si vas en plan familiar, si fuera de luna de miel o con mi esposa solo la verdad optaría por otra opción (hay muchos niños) e independiente que hay zona de adultos y niños comparten muchas áreas comunes. Saludos
Stayed 5 nights in Nov 2025

8/10 Good

Debora

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There was a great deal of things to do The rooms and resort were clean
Stayed 7 nights in Nov 2025

8/10 Good

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family loved the beach access and the pool was amazing. All of the staff was very friendly and our family room was huge. My only complaint was that the food was only mediocre. It wasn't bad but it was great either. We dined at the buffet and the restaurants. Overall, we had great experience at the Krystal grand Nuevo Vallarta.
Stayed 7 nights in Nov 2025

10/10 Excellent

Elyse

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, good view, clean beach
Stayed 3 nights in Nov 2025

10/10 Excellent

Giovanni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! The only thing is that you need to take a uber/taxi to go to downtown and there are working on the bridge to go to the other side of the city (malecon) so is like a 25 minutes drive I had reservations for different activities in the city, so I had to pay for 2 rides per day. I took the bus once and it had AC so it was nice.
Stayed 7 nights in Aug 2025

8/10 Good

Ernie, Oakdale

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and kind. The property was well maintained and nice! Pool was ver nice with a great view of the ocean!
Stayed 5 nights in Nov 2025

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
2nd visit to this hotel this time with young adult and grandchild.
Stayed 7 nights in Nov 2025

6/10 Okay

Shyla

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Beautiful pool,great view amazing staff. But..leaking roof in my room, bugs and water only worked off amd on
Stayed 4 nights in Nov 2025

10/10 Excellent

lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

6/10 Okay

David J

The place was clean, and staff were decent. However on the weekend it filled up substantially to the point where there were long lineups for everything. By the end of our stay, we were getting no service, and having to wait in long line ups. Drink refills were slow. People from North America pay a lot of money to come down to these places yet the service dwindles
Stayed 7 nights in Nov 2025