Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property

Photo gallery for Krystal Grand Nuevo Vallarta – All Inclusive

Buffet
Property video
5 bars/lounges, poolside bar, beach bar
3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Parking included
  • Restaurant

Explore the area

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BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Nayarit, NAY, 63732
  • Place, Flamingos Golf Club
    ‪5 min drive‬
  • Place, Nuevo Vallarta Beach
    ‪6 min drive‬
  • Place, Playa Bucerías
    ‪12 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪29 min drive‬

Room options

Standard Queen Bed

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 2 Double Beds, Garden View

8.2 out of 10
Very good
(54 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(35 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Luxury Room, 2 Double Beds, Partial Ocean View

8.0 out of 10
Very good
(37 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Room, 2 Double Beds, Balcony, Pool View

8.0 out of 10
Very good
(15 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Double Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(28 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Beachfront

8.2 out of 10
Very good
(25 reviews)
  • Bay view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Pool Access, Ground Floor

9.2 out of 10
Wonderful
(11 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Double Beds, Pool Access, Ground Floor

8.6 out of 10
Excellent
(4 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Club Room, 2 Double Beds, Sea View

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Double Suite Superior with Sea View

  • Sea view
  • 40 sq m
  • Sleeps 4
  • Free Wi-Fi

Room Standard

  • 28 sq m
  • Sleeps 2
  • Free Wi-Fi

Double Suite Classic with Pool View

  • 40 sq m
  • Sleeps 4
  • Free Wi-Fi

Double Suite Junior with Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 40 sq m
  • Sleeps 4
  • Free Wi-Fi

Double Room Deluxe with Garden View

  • Garden view
  • 34 sq m
  • Sleeps 4
  • Free Wi-Fi

Double Room Deluxe with Sea View

  • Sea view
  • 34 sq m
  • Sleeps 4
  • Free Wi-Fi

Double Suite Premium with Pool View

  • 40 sq m
  • Sleeps 4
  • Free Wi-Fi

Family Room

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Large Single Sofa Bed

Similar properties

About the area

Nuevo Nayarit

When you stay at Krystal Grand Nuevo Vallarta – All Inclusive in Nuevo Nayarit, you'll be on the beach, a 1-minute drive from Bay of Banderas and 7 minutes from Nuevo Vallarta Beach. .This all-inclusive property is 11.8 mi (18.9 km) from Cruise Ship Terminal and 14.6 mi (23.6 km) from Malecon.

What's nearby

  • Flamingos Golf Club - 5 min drive - 2.7 km
  • Nuevo Vallarta Beach - 6 min drive - 3.1 km
  • Playa Bucerías - 12 min drive - 4.6 km
  • VidantaWorld - 21 min drive - 11.9 km
  • Nayar Vidanta Golf - 23 min drive - 11.1 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 26 min drive

Restaurants

  • ‪Bar Flamingos - ‬18 min walk
  • ‪Restaurante Piccolo - ‬16 min walk
  • ‪Riu Palace Piano Bar - ‬1 min walk
  • ‪Reflect Krystal Sky Bar - ‬1 min walk
  • ‪Don Rafael - ‬19 min walk

About this property

Krystal Grand Nuevo Vallarta – All Inclusive

Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with free minibar items and laptop-compatible safes. 50-inch LED televisions come with cable channels. Bathrooms include showers and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 480 air-conditioned rooms featuring MP3 docking stations and LED televisions. Cable television is provided for your entertainment. Bathrooms have showers and hair dryers. Conveniences include laptop-compatible safes and free minibar items, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at Hacienda El Mortero, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Event facilities at this property consist of a conference center and 8 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
The Grill - This restaurant serves dinner only. Reservations are required. Open select days.
Ayami - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
Restaurante "O" - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda El Mortero
  • Restaurante "O"
  • The Grill

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • High chair
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Outdoors

  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children are not allowed in the infinity pool.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 730 out of 1697 reviews
Rating 8 - Good. 467 out of 1697 reviews
Rating 6 - Okay. 283 out of 1697 reviews
Rating 4 - Poor. 111 out of 1697 reviews
Rating 2 - Terrible. 106 out of 1697 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

August

Liked: Amenities, property conditions & facilities
Yes
Stayed 6 nights in Dec 2025

6/10 Okay

Pamela

Stayed 6 nights in Jan 2026

8/10 Good

suzanne

Travelled with group
Liked: Cleanliness, property conditions & facilities
Staff were courteous, room was clean. Entertainment in the evening was lacking, sitting areas in evening were lacking, no atmosphere in sports bar or sky bar Food was good in restaurants. Chair game was terrible, no chairs available from 7am
Stayed 7 nights in Jan 2026

2/10 Terrible

James Michael

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our first room was dirty, the 2nd room. Once we got in ther was better but no A/C and your check in desk that felt like your go in to the dungeon and not like everyone else does. At this point i will never go back to that place or use expedia every again
Stayed 5 nights in Jan 2026

8/10 Good

Brittany

Travelled with partner
Liked: Amenities
This is our first time staying at this Krystal Grand. We really enjoyed the adults pool, and the all ages pool was very nice as well. Service poolside was fantastic. All staff were friendly, remembered our names, etc. We really appreciate the care the staff and entertainment team took. The infinity pool was a great touch, having a view of the ocean all day was amazing. The beaches in Nuevo were much better quality sand than PV. There were vendors that would approach but were respectful. Our room was okay, I would rate this 3/5. Our bed was very firm and we asked for additional pillows which they were happy to provide. Our bathroom needed some maintenance but all minor issues. When we spoke to the front desk they were going to look into it. When we arrived, we got upgrade from a double to a king. And pushed to the tenth floor which was fantastic views. I think this was the best part of our experience. The location of the resort is great - not far from PV, walking distance to Bucerías or a short cab, and Sayulita. Recommend this resort for sure. A few minor fixes such as maintenance or improved bed quality. But the location, pool, staff and the upgrade made this stay fantastic.
Stayed 7 nights in Jan 2026

8/10 Good

Ray

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was large and clean although a little dated. There is newer buildings on the resort. The food was good but not a lot of options in à la carte restaurants. One thing not to miss are the fish tacos at the snack bar by the adult pool!! They had top shelf liquor and brand name beer. Beach and pool chairs were “reserved” with towels, etc the night before usually
Stayed 14 nights in Jan 2026

6/10 Okay

Debra, Red Deer

Travelled with family
had to ask several times for facecloths and water and pop...would not give me club soda...I hate pepsi... theres no coke ..room way too far from adult pool and beach...room was only VERY basically cleaned ...biggest thing ... way too many people and not enough real estate to allow comfortable seating at adults only pool!!! People were putting their towels down and reserving loungers at 2:00 in the morning!! It was always the same people that had the premium chairs! I get it ....the early bird gets the worm... and this is a problem at almost all resorts .but when you're room is so far from pool its pretty hard to get a decent chair... I'm there on holidays...I don't wanna get up in the middle of the night to reserve a chair.... by the time I get back to my room I'm totally awake! At 2/3/4 in the morning!!!!!Also caught on camera was people going down and moving other peoples stuff after they claimed their chairs and security did nothing about it despite having surveillance video.... Music was WAY TOO LOUD!!! If you are sitting in pool area hopefully you have earplugs cause seriously it was rattling my brain!!!! I love music and the music that was played was very good but WAY to loud and they kept turning it up Some people are there for rest relaxation and quietness! All the food was very tastey... that was good ...Did get quite sick ... sure it was food bourne illness ....never had that before in Mexico.. but its bound happen with so many people....Anyway...keep working on it!
Stayed 13 nights in Jan 2026

8/10 Good

Eric

The food was awesome. The pools were nice and heated. Had a great time!
Stayed 9 nights in Dec 2025

6/10 Okay

Samantha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I really want to give the hotel 4 stars because the staff were amazing and they alone would have increased this rating. I don’t usually give feedback but if you are thinking about staying here there are a couple of things that should mentioned. The AC may need to be cleaned out as our room had a peculiar smell and I had problems with my sinuses, perhaps to do with this? There was no entertainment at night and if we went for dinner too early, it was one long night. There is no lounge area that accommodates many people. There is a sports bar however has little seating and the same goes for the Sky bar which is overrated. The lobby lounge has a very small bar and again hardly any seats available. If the price is right for you and you have a family, there did appear to be a great sized family pool and some entertainment during the day. The hotel is situated in a good location to jump in a taxi and head off to Puerto Vallarta for the day and has plenty of seating on the beach.
Stayed 10 nights in Jan 2026

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness
I didn’t love the cut-throat chair reservations at 6am, also the buffet was good but not good enough to make up for restaurant reservations to be booked out 48 hours, I did like that there were bars that stayed open late but the swimming pools closed way too early. I think they closed at like 7:00, they would try to make up for it with events that were wildly underwhelming. VERY LIMITED room service menu, it was like 5 items and a surcharge. The beach 5/5 stars, perfect sand, perfect surf, perfect weather, no riptide. There were several vendors but I like vendors, they had boogie boards to rent and tumblers for purchase, EVERYTHING you need and a bunch of stuff you don’t need too. Staff was friendly, drinks were good, if you put 100k into that roof bar you could get another star easy…
Stayed 7 nights in Dec 2025

8/10 Good

Harsha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff & food were excellent. The room wasn’t as we had expected close to the water or with a good ocean view. It might have been better if we’d had a room on a higher floor. It also didn’t have bathrobes, slippers or beach towels and in the bathroom the body lotion dispenser was constantly leaking. It was also difficult to get a spot on the beach loungers as some guests ‘reserved’ them with towels early in the morning but didn’t use them till much later in the day. It would be good for the hotel to have some policy around that.
Stayed 2 nights in Jan 2026

8/10 Good

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly, pools were nice, food was great, room was nice but the ac did not work properly. Hard to book decent à la carte Times and entertainment was ok.
Stayed 7 nights in Jan 2026

8/10 Good

Japinder

Stayed 5 nights in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
It is a really nice resort. the food is very good, the room was very nice, staff were friendly and it’s right on the beach where you can walk for miles. Not a lot in the way of big entertainment-it’s very low key, but that suited us fine. If you are looking for a lot of nightlife, shops, etc, it’s better to stay closer to PV, but we really enjoyed the quiet. We walked into Bucerías on a nice path, rented bikes (extra cost but right on the property) and met a lot of nice people. We had the altitude club, building 4 9th floor. there are 4 rooms on that floor that have a solid wall on the balcony, so you can’t see the ocean when you are sitting. ( 4914, 4915 4916 for sure.) We asked to move, but they were full, so we saw the lovely view only when standing. they should get high stools, and that would make those rooms just as good. 10th floor is the best I think. Beds were comfortable. Housekeeping was inconsistent, one day they came in twice, the next not at all, but we didn’t need much and they had a lot of rooms to cover. Even though they were full, it never felt crowded anywhere and we always had a nice table. We really enjoyed our stay here, and were sad to leave!
Stayed 6 nights in Jan 2026

8/10 Good

Diane, Harrison

Upgrade room it was wonderful. And Expedia was a total surprise for us with the Vip ck in
Stayed 9 nights in Jan 2026

6/10 Okay

Karina

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was clean, Oxxo was just walking distance from the property. Oscar and Fatima in the grill restaurant were amazing but we did encounter a very rude staff member at the Ayami restaurant -the hosts, we had a 9pm dinner reservation arrived at 9:06pm and we waited for someone to greet us and when she did she mentioned how we were late and can no longer seat us. My husband exchanged a few words with her and another staff member mentioned how there were plenty of tables available so it wasn’t a big deal. The host kept arguing back with the other staff member so we just left and ask for a table at the grill restaurant, which by the way it the host gave
Stayed 4 nights in Jan 2026

8/10 Good

Jay

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The first room we were in had a problem with the draining of the sink. They attended to the problem and moved us to another room. I was impressed with the way they handled the issue. We were treated extremely well and I would recommend this resort. The buffet and restaurants were very good and the staff was attentive and kind. I would recommend this resort to family and friends.
Stayed 14 nights in Jan 2026

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay with our kids and their spouses for a family trip of 6 that they also enjoyed. Food was great both in the buffet and restaurants. Staff are always friendly and helpful. Pool is great with swim up bar and awesome bartenders. Beach is great with some shade provided with umbrellas. Just have to get up early to reserve a chair by the pool or the beach. This was the second trip for my wife and I and will be back again. Stayed in the Junior suite with ocean view. Highly recommend.
Stayed 7 nights in Jan 2026

10/10 Excellent

Ana E., Los Angeles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the stay and can’t wait to go back again!
Beautiful evenings with live entertainment.
Amazing days at pool.
Lots of horses for rent outside our hotel.
Kids loving the pool!
Stayed 5 nights in Dec 2025

6/10 Okay

June

Travelled with partner
Liked: Cleanliness
Room was good, comfortable beds, very clean. Staff mostly very pleasant and helpful. Although abundance of lounge chairs, very often none available owing to most people ‘ resrving them for extended periods but barely using them. As seniors ( one disabled) several days were obliged to sit on low benches.( pool area
Stayed 9 nights in Jan 2026

10/10 Excellent

Sharon Lynn

Liked: Cleanliness
Staff great. Pool was good with large sun ledge for small children. Nice variety of food at the buffet.
Stayed 5 nights in Jan 2026

6/10 Okay

Chris, Edmonton

Stayed 10 nights in Jan 2026

10/10 Excellent

Jessica

Stayed 3 nights in Jan 2026

6/10 Okay

Elizabeth

Travelled with family and small children
Disliked: Cleanliness
AC in our room did not work. The hallways and stairwells were very dirty and were only cleaned occasionally. The whole resort appeared to be very understaffed. The staff at Altitude were great but there was a definite language barrier with other staff.
Stayed 7 nights in Jan 2026

8/10 Good

Judith

Liked: Staff & service
The pool & restaurant staff were amazing. The food was great. The issue we had was not being able to get a chair by the adult pool ( or on the beachfront) . We were told no reservations for the lounge chairs. The pool concierges were great and found us chairs for 2 days and we found chairs for 3 days. So for 14 days we could only get chairs for 5 of those days. We paid a great dollar for two weeks and expected better treatment. If you say no lounge chair reservations, it should be enforced with a system in place to watch over this situation. It would alleviate a lot of the frustration.
Stayed 14 nights in Jan 2026