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Krystal Vallarta

3.5 star property

Photo gallery for Krystal Vallarta

4 outdoor pools, open 9:00 AM to 7:00 PM, pool umbrellas, pool loungers
Deluxe Room, Mountain View | Balcony view
Front of property
Terrace/patio
Poolside bar

Reviews

6.8 out of 10

Popular amenities

  • Parking available
  • Breakfast available
  • 24/7 front desk
  • Room service
  • Bar
  • Housekeeping

Explore the area

Map
Avenida Las Garzas, Puerto Vallarta, JAL, 48300
  • La Isla
    ‪4 min walk‬
  • Cruise Ship Terminal
    ‪10 min walk‬
  • Malecon
    ‪4 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Ocean View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room, Garden View

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Ocean View

Standard Room, Ocean View

Standard Room, Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Mountain View

  • 40 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Garden View

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Mountain View

Deluxe Room, Mountain View

Deluxe Room, Mountain View

  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Sea View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, Sea View

  • 40 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

  • 40 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Similar properties

4 restaurants, Regional cuisine

Krystal Vallarta - All Inclusive

  • Pool
  • All-inclusive
  • Kids pool
  • Waterslide
3.3 out of 5, (709)
The price is NZ$342
for 1 room
includes taxes & fees
8 May - 9 May
Krystal Vallarta - All Inclusive

About the area

Puerto Vallarta

With a stay at Krystal Vallarta in Puerto Vallarta (Hotel Zone), you'll be within a 5-minute drive of Cruise Ship Terminal and Malecon. .This beach hotel is 3.6 mi (5.8 km) from Playa de los Muertos and 9.7 mi (15.5 km) from Nuevo Vallarta Beach.

What's nearby

  • La Isla - 4 min walk - 0.4 km
  • Hotel Zone Beach - 6 min walk - 0.6 km
  • Cruise Ship Terminal - 10 min walk - 0.9 km
  • Malecon - 4 min drive - 4.5 km
  • Playa de los Muertos - 16 min drive - 5.8 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 10 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Porfirio’s - ‬2 min walk
  • ‪Vaca Argentina - Vallarta - ‬3 min walk
  • ‪Vips - ‬6 min walk
  • ‪Outback Steakhouse - ‬2 min walk

About this property

Krystal Vallarta

Family fun on the beach, with 4 outdoor pools, near Cruise Ship Terminal
Krystal Vallarta offers 388 accommodations with safes and complimentary bottled water. 42-inch Smart televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 388 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.
Dip into one of the 4 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a fitness center. This Colonial hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the beach bar. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto Vallarta? This hotel has 3600 square feet (334 square meters) of space consisting of conference space and 3 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Krystal Vallarta has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 50 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 390 to 390 for adults and MXN 200 to 200 for children
  • A bar/lounge
  • A beach bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Beach yoga
  • Children's pool
  • Free children's club
  • Gym
  • Karaoke
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 3,600 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 390 to 390 for adults, and MXN 200 to 200 for children
  • Self parking fee: MXN 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 7:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Krystal Hotel
Krystal Hotel Vallarta
Krystal Vallarta
Krystal Hotel Puerto Vallarta
Krystal Puerto Vallarta Hotel Puerto Vallarta
Krystal Resort Puerto Vallarta
Nh Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Nh Krystal Vallarta
Krystal Vallarta Hotel
Krystal Vallarta Resort
Krystal Resort
Krystal Vallarta Hotel
Krystal Vallarta Puerto Vallarta
Krystal Vallarta Hotel Puerto Vallarta

Krystal Vallarta Reviews

Reviews

6.8
Rating 10 - Excellent. 294 out of 1001 reviews
Rating 8 - Good. 237 out of 1001 reviews
Rating 6 - Okay. 183 out of 1001 reviews
Rating 4 - Poor. 145 out of 1001 reviews
Rating 2 - Terrible. 142 out of 1001 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Arkajit

Stayed 1 night in Jan 2025

2/10 Terrible

Maria de jesus

Stayed 4 nights in Jan 2025

6/10 Okay

Ammie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was great!! Room cleanliness and surrounding area was not good. Our room had a connecting door and our neighbors were loud. We could hear everything from them. The other side our neighbors would get up 6am smoking on their balcony and waking us up everyday. The smoke would come into our room. I thought it was non smoking? Very inconvenient if your a non smoker.

8/10 Good

Debbie

Disliked: Cleanliness, property conditions & facilities

Could be better

close to local amenitied, beacch was very good, kid friendly. Majority of staff fantastic. BUT in need or paint and maintenace . Every where is under construction. Only two restaurnts open and only one for breeakfast causing long waits .Lots of misinformation as some staff ill informed. In otjer wards told one thing by one person and the opposite by another. Had abeautiful ocean view but balcony door did not lock and air did not work and neither rectified curing our stay.Italian restaurnt food was inedible , first glass of wine was off and even after our own seasoning couldend't finish eitther meal but were charged full price.
Stayed 1 night in Jan 2025

4/10 Poor

Ronald

Disliked: Staff & service, amenities, property conditions & facilities
The property is being dismantled. Alot of construction noises and trucks driving down the walkways. The housekeeping didn’t clean our room on two days so we had to go down to the desk and ask that it be done. Very inconvenient. We will not stay there again.
Stayed 6 nights in Jan 2025

8/10 Good

Joanna

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

2/10 Terrible

France

Stayed 1 night in Jan 2025

6/10 Okay

Yoshua

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness
Location
Stayed 3 nights in Jan 2025

8/10 Good

David

Liked: Staff & service, room comfort
Stayed 7 nights in Jan 2025

10/10 Excellent

Celeste

Stayed 1 night in Jan 2025

8/10 Good

Matthew

Liked: Staff & service
Disliked: Amenities
This is definately a place for families. Breakfast was great with poor obience. L It was clean for sure. I would rate this place a 2.5 stars.
Stayed 1 night in Jan 2025

6/10 Okay

Maria

Travelled with family
Liked: Amenities, property conditions & facilities
It was ok if you only spend the night over, my family and I went so we booked for 4 days the stay only was $810usd for 4 days 3 nights when we got there they told us if we added the all included it would be $522usd total for 4 persons we added it but the food was the same every day not a variety and they had a new year dinner which they said if we wanted to participate it would be another $88usd per person which was insane if it was all included why not include that! they had two restaurants and they said one would be oriental and the other Italian all lies the new year day they closed one of them for the dinner and we had only one choice which was the same Mexican menu of every day when both of the restaurants were available and open it was the same food in both of the restaurant’s also the bars would get closed very early so you could even enjoy the drinks one day they had music playing so the bar next to the stage guess what they closed it there was a bar at lobby but it also closed at 11 and you had to cross a whole pathway to get a drink not worth it by 11:30 everything was silent and closed do not recommend
Stayed 4 nights in Dec 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Dec 2024

10/10 Excellent

Isabel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At first, I was hesitant to book at Krystal Vallarta because of some of the negative reviews, but I saw some great reviews also and I decided to trust on the great ones. I was not disappointed. I booked two rooms, one facing the mountains and the one I had facing the ocean, absolutely beautiful. The deluxe rooms that I got our brighter, maybe recently renovated or painted, but they were spacious and a lot livelier, compared to the other rooms that I happened to see. It’s a very big property with several buildings, it was a nice walk from my hotel building to the beach area. I definitely will recommend to my big group of friends who love to travel to Puerto Vallarta.
Stayed 2 nights in Jan 2025

8/10 Good

Brice

Stayed 2 nights in Jan 2025

6/10 Okay

Steve

Stayed 1 night in Jan 2025

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2024

6/10 Okay

David

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property is dated. The rooms are ok. Water pressure and hot water were limited. The pictures are of an older building by the pool and beach. Hard to get chairs by pool or beach. No monitoring of people holding seats all day. We did not do the food package. Too many good restaurants in the area or downtown.
Stayed 6 nights in Dec 2024

4/10 Poor

DANIEL

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We brought cash for our vacation but hotel doesn’t want cash payments, only cards which is a big inconvenience for us
Stayed 10 nights in Dec 2024

6/10 Okay

Jacqueline

Liked: Property conditions & facilities
We found it quite boring with not much to do. The food was ok but very repetitive. Not enough beach chairs or areas for us to hang out at the beach. And most times we had to wait half hour to an hour to eat at the buffet
Stayed 5 nights in Dec 2024

2/10 Terrible

Maria Aurora

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No response after a request of towels need.very old provided after all.dury curtains in the room.no housekeeping service provided. Only one restaurant open.long line to check in .construction workers every day interfere.
Stayed 6 nights in Dec 2024

2/10 Terrible

Gustavo, winder

Disliked: Cleanliness, staff & service, property conditions & facilities
unsafe,old.
Stayed 2 nights in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Elide

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2024

4/10 Poor

Kaylin Hannah

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I honestly felt uncomfortable in my room because there was a giant black mold spot in the bathroom and in hindsight should have asked to be moved. There was also a leak above the toilet that dripped on your head while it was in use. Overall the property is nice for the price. I enjoyed the live salsa music in the lobby in the evening and the staff was very friendly.
Stayed 1 night in Dec 2024