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Dreams Onyx Resort & Spa All Inclusive

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dreams Onyx Resort & Spa All Inclusive

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Preferred Club Master Suite Ocean Front (VIP Concierge incl. & Access to Breathless) | View from room
11 bars/lounges, 3 swim-up bars, 3 poolside bars, beach bar

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Spa
  • Restaurant
  • All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub

Explore the area

Map
Playa Uvero Alto, Punta Cana, Provincia La Altagracia, 23000
  • Sirenis Aquagames Water Park
    5 min drive
  • Macao Beach
    15 min drive
  • Cana Bay Golf Club
    20 min drive
  • Punta Cana (PUJ-Punta Cana Intl.)
    39 min drive

Room options

View all photos for Deluxe Room

Premium bedding, free minibar, in-room safe, desk

Deluxe Room

  • 56 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Two Bedroom Family Suite

Two Bedroom Family Suite

Two Bedroom Family Suite

  • Sleeps 10
  • 1 King Bed, 2 Queen Beds and 2 Twin Sofa Beds

View all photos for Preferred Club Junior Suite Private Pool (VIP Concierge incl. & Access to Breathless)

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Private Pool (VIP Concierge incl. & Access to Breathless)

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Up One King Bed (Resort Access to Breathless Punta Cana)

View from room

Junior Suite Swim Up One King Bed (Resort Access to Breathless Punta Cana)

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Junior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Up Two Double Beds (Resort Access to Breathless Punta Cana)

Premium bedding, free minibar, in-room safe, desk

Junior Suite Swim Up Two Double Beds (Resort Access to Breathless Punta Cana)

  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Room, 2 Double Beds

  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Partial Ocean View Double (Resort Access to Breathless Punta Cana)

Premium bedding, free minibar, in-room safe, desk

Junior Suite Partial Ocean View Double (Resort Access to Breathless Punta Cana)

  • 56 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Jr. Suite Pool View Double Beds VIP Concierge incl. Access to Breathless

Premium bedding, free minibar, in-room safe, desk

Preferred Club Jr. Suite Pool View Double Beds VIP Concierge incl. Access to Breathless

  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Jr. Suite Pool View King Bed (VIP Concierge incl. & Access to Breathless)

Premium bedding, free minibar, in-room safe, desk

Preferred Club Jr. Suite Pool View King Bed (VIP Concierge incl. & Access to Breathless)

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Jr. Partial Ocean View King Bed (VIP Concierge incl.& Access to Breathless)

View from room

Preferred Club Jr. Partial Ocean View King Bed (VIP Concierge incl.& Access to Breathless)

  • 56 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Jr. Suite Swim Up King Bed VIP Concierge incl. & Access to Breathless

View from room

Preferred Club Jr. Suite Swim Up King Bed VIP Concierge incl. & Access to Breathless

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Jr Suite Swim Up Double Beds (VIP Concierge incl. & Access to Breathless)

Premium bedding, free minibar, in-room safe, desk

Preferred Club Jr Suite Swim Up Double Beds (VIP Concierge incl. & Access to Breathless)

  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Jr. Partial Ocean View Dble Beds VIPConcierge incl.& Access to Breathless

View from room

Preferred Club Jr. Partial Ocean View Dble Beds VIPConcierge incl.& Access to Breathless

  • 56 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Garden View King Bed (Resort Access to Breathless Punta Cana)

Junior Suite Garden View King Bed (Resort Access to Breathless Punta Cana)

Junior Suite Garden View King Bed (Resort Access to Breathless Punta Cana)

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Jr. Suite Ocean View King Bed (VIP Concierge incl. & Access to Breathless)

View from room

Preferred Club Jr. Suite Ocean View King Bed (VIP Concierge incl. & Access to Breathless)

  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front (VIP Concierge incl. & Access to Breathless)

Preferred Club Master Suite Ocean Front (VIP Concierge incl. & Access to Breathless)

Preferred Club Master Suite Ocean Front (VIP Concierge incl. & Access to Breathless)

  • 106 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Jr Suite Ocean View Two Beds (VIP Concierge incl. & Access to Breathless)

Premium bedding, free minibar, in-room safe, desk

Preferred Club Jr Suite Ocean View Two Beds (VIP Concierge incl. & Access to Breathless)

  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Premium Jr. Suite Tropical View King (Resort Access to Breathless Punta Cana)

Premium bedding, free minibar, in-room safe, desk

Premium Jr. Suite Tropical View King (Resort Access to Breathless Punta Cana)

  • 60 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Jr. Suite Tropical View Two Queen (Resort Access to Breathless Punta Cana)

Premium bedding, free minibar, in-room safe, desk

Premium Jr. Suite Tropical View Two Queen (Resort Access to Breathless Punta Cana)

  • 60 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Premium Jr. Suite Pool View King (Resort Access to Breathless Punta Cana)

Premium Jr. Suite Pool View King (Resort Access to Breathless Punta Cana)

Premium Jr. Suite Pool View King (Resort Access to Breathless Punta Cana)

  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Jr. Suite Pool View Two Queen (Resort Access to Breathless Punta Cana)

Premium Jr. Suite Pool View Two Queen (Resort Access to Breathless Punta Cana)

Premium Jr. Suite Pool View Two Queen (Resort Access to Breathless Punta Cana)

  • 60 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Garden View Double Beds (Resort Access to Breathless Punta Cana)

Premium bedding, free minibar, in-room safe, desk

Junior Suite Garden View Double Beds (Resort Access to Breathless Punta Cana)

  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Partial Ocean View King (Resort Access to Breathless Punta Cana

View from room

Junior Suite Partial Ocean View King (Resort Access to Breathless Punta Cana

  • 56 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Breathless Punta Cana Resort & Spa - Adults Only - All Inclusive

Pool
Hot tub
All-inclusive
Spa
4.6 out of 5, Wonderful, (1570)
The price is NZ$944
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Breathless Punta Cana Resort & Spa - Adults Only - All Inclusive

About the area

Punta Cana

With a stay at Dreams Onyx Resort & Spa All Inclusive in Punta Cana (Uvero Alto), you'll be within a 5-minute drive of Sirenis Aquagames Water Park. .This all-inclusive property is 5.7 mi (9.2 km) from Macao Beach and 10.9 mi (17.6 km) from Cana Bay Golf Club.

What's nearby

  • Sirenis Aquagames Water Park - 5 min drive - 2.1 km
  • Macao Beach - 15 min drive - 9.2 km
  • Cana Bay Golf Club - 20 min drive - 17.6 km
  • Iberostar Golf Course - 21 min drive - 20.0 km
  • Arena Gorda Beach - 24 min drive - 18.9 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 39 min drive

Restaurants

  • ‪Carnival - ‬17 min walk
  • ‪Spoon - ‬10 min walk
  • ‪Wink - ‬10 min walk
  • ‪Scores Sports Bar - ‬1 min walk
  • ‪Tamarindo - ‬8 min walk

About this property

Dreams Onyx Resort & Spa All Inclusive

Stylish property on the shore with 6 outdoor swimming pools
Dreams Onyx Resort & Spa All Inclusive offers 806 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. This Punta Cana property provides complimentary wireless Internet access.

Bathrooms include shower/tub combinations with jetted bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court, a health club, and a complimentary water park with a lazy river and waterslides are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples. Services include facials and manicures and pedicures. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
Make yourself at home in one of the 806 air-conditioned rooms featuring iPod docking stations and free minibar items. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor swimming pools, a nightclub, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at Carnival Buffet, one of the property's many dining establishments, which include 8 restaurants and a coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 11 bars/lounges, or 3 poolside bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Punta Cana? This property has 11900 square feet (1106 square meters) of space consisting of conference space and 7 meeting rooms. Free valet parking is available onsite.
Carnival Buffet - Onsite restaurant.
Mercure - This fine-dining restaurant specializes in French cuisine and serves dinner only. A children's menu is available. Open daily.
Spice - This theme restaurant specializes in Chinese cuisine and serves dinner only. A children's menu is available. Open daily.
Bluewater Grill - This steakhouse specializes in American cuisine and serves dinner only. A children's menu is available. Open daily.
Capers - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Kids club

Lessons/classes/games

Aerobics
Yoga

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 8 restaurants and 1 coffee shop/cafe
  • 3 swim-up bars, 3 poolside bars, 11 bars/lounges and 1 beach bar

Restaurants on site

  • Carnival Buffet
  • Mercure
  • Spice
  • Bluewater Grill
  • Capers

Things to do

  • 6 outdoor pools
  • Fitness classes
  • Archery
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Lifeguards on-site
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Sauna
  • A hot tub
  • Table tennis
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Corner/local shop
  • High chair
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space (11900 square feet)
  • Meeting rooms - 7

Outdoors

  • Beachfront location
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 12 treatment rooms
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Romance packages available
  • Vegan dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Jetted bath
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system

We should mention

Pool access available from 7:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Now Onyx Punta Cana All Inclusive
Now Onyx All Inclusive
Now Onyx Punta Cana
Now Onyx
Now Onyx Punta Cana All Inclusive Opening Nov 2016
Now Onyx All Inclusive Opening Nov 2016
Now Onyx Punta Cana Opening Nov 2016
Now Onyx Opening Nov 2016
Now Onyx Punta Cana All Inclusive All-inclusive property
Now Onyx All Inclusive All-inclusive property
Now Onyx Punta Cana Inclusive

Dreams Onyx Resort & Spa All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 781 out of 1188 reviews" "
Rating 8 - Good. 210 out of 1188 reviews" "
Rating 6 - Okay. 91 out of 1188 reviews" "
Rating 4 - Poor. 44 out of 1188 reviews" "
Rating 2 - Terrible. 62 out of 1188 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kelvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Resort to stay!! Everything was over the top, my concierge Javier was always making sure I was properly taken care of.
Stayed 2 nights in Aug 2024

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Our helper ,Javier, was always ahead of ours needs and wishes. Great services
Stayed 2 nights in Aug 2024

10/10 Excellent

Rosalind

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Javier was awesome great service and beautiful location. I will be back next year.
Stayed 3 nights in Aug 2024

10/10 Excellent

Colisha

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My butler Javier was very attentive butler. I was at Dream Onyx for my 23rd Wedding Anniversary and Jaiver made sure it was a great weekend. Not was Javier only grest but the whole entire staff at Dream Onyx was awesome
Stayed 3 nights in Aug 2024

10/10 Excellent

Henry Minh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good food! Great entertainment for both adults and kids! The only bad thing about the place is that the beach would be full of seaweeds if there is any rain/storm unless you are on the Preferred members side!
Stayed 5 nights in Aug 2024

10/10 Excellent

Luisairy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort very nice employees as well!
Stayed 2 nights in Aug 2024

10/10 Excellent

Sean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreams Onyx provided the best Caribbean vacation we have had so far. They place is gorgeous, fun at every hour and with good food and excellent service. Our VIP concierge Javier was spectacular at keeping us informed on schedule. We loved our bartenders too: Felix, Marco, Moise and Jomiset at The Mix. Big love to Rocio, the night housekeeper. We loved loved everybody and everything!
Stayed 7 nights in Aug 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well, what can i say i fell in love with this place very beautiful and relaxing hotel i want to thank the entire staff they were amazing specially to Javier he did an excellent job with the service and showing me and my wife the hotel and everything it offers i will definitely come back
Stayed 2 nights in Apr 2024

10/10 Excellent

Ana Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time at Dreams Onxy and we had a wonderful time. We came there to relax and decompress from our day to day life and we were able to get that. Javier was tremendously helpful and accommodating which made our trip so easy! He was always readily available via text, he made reservations for us like for the habachi dinner and the spa which we truly enjoyed, and he always checked up on us on how we were doing. He was definitely by far one of their BEST staff and made a whole world difference to our stay!
Stayed 5 nights in Aug 2024

10/10 Excellent

Laquan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Javier , made our stay excellent and memorable thank you!
Stayed 3 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Javier Valdez provided excellent customer service from the time my husband and I arrived until our departure. I was celebrating my birthday at Dreams Onyx Punta Cana, and Javier ensured it was a day to remember. Javier checked on us multiple times daily making sure we were up to date on all activities going on; meanwhile sending dining room and excursion reminders. Enolo, the UVC rep was delightful as well. After we completed our tour; he continued to ensure we were satisfied with everything. Always displaying a wonderful attitude and enthusiasm daily. Nelson the bartender was a jewel as well. Truthfully, I can’t complain about any of the staff. The staff members listed simply stood out above the rest. My husband and I have decided to choose Dreams Onyx PC to renew our vows in 2026. See you soon!
Stayed 6 nights in Aug 2024

6/10 Okay

HIDALGO Z

Travelled with family
Liked: Staff & service
Disliked: Amenities
The property doesn't have on the vip pool any entertainment, the food on the buffet is not good, you could only eat at the steakhouse and hibachi restaurant. The room service food is disgusting. The butler Francisco is very nice he help our stay to be more pleasant and also Nelly at the Vip pool.
Stayed 7 nights in Aug 2024

10/10 Excellent

Maria Fernanda Amay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first time in Punta Cana with my family and we loved it. We will definitely be coming back to this same resort. It family friendly. From when we arrived until we left the staff was amazing with us specially Javier and Perla (Carnival Buffet) who made us feel at home and helped us out with any questions or concerns. Javier thank you for going above and beyond for my family.
Stayed 9 nights in Aug 2024

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really can't say nothing negative about my stayed at dreams onyx resort...my overall rating for this hotel is a 10 plussss....food was amazing, same as entertainment and the bars staff were amazing...shout out to Marcos and Felix who gave me excellent service down the pool bar.. Now, Javier our concierge really deserve all of the best, he went beyond on everything he did for us, always on top of everything we needed, this gentlemen took care of everything for us specially on our reservations for all the restaurant and all of pur accommodation, thank you Javier for taking carebof me and my family, see you next time.
Stayed 4 nights in Aug 2024

10/10 Excellent

Barbara, Katy

Liked: Property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Liemecher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to this property with this the third time, we like it so much that we decide to get married this year. Everything went perfect, Javier was our designed concierge. He was outstanding. He made us felt at home not only to my and my wife but to all our friends and family. If you are planning to get married I highly recommend this property. Also, Manuela our wedding coordinator was excellent. We have an excellent stay and a wedding to remember for eternity.
Stayed 6 nights in Aug 2024

10/10 Excellent

Oleg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 4th time staying at an All Inclusive resort at the Carribean. This one had a unique touch which others did not - a personal concierge! Our concierge was Javier - he showed us around the property and to our room and explained everything. we thought that's where we part ways. Little did we know that this partnership continues throughout our stay. Every morning, Javier would text us with a schedule which contained a list of activities for adults and kids for the day. Every afternoon, he would check with us and see how our stay is going. He would also provide recommendations and help schedule our spa services and restaurant (Asian cuisine requires advanced reservations for the Hibachi show). After bookings were completed, he would also follow up to see how our experience was and if anything else is needed. That made our stay much better and simpler - we felt like we have a local friend who is always available for us. The other thing we loved was accessibility to everything - all restaurants are near each other and very close to the beach. The gym and spa are within the area as well. There are about 6 swimming pools with impressive water slides and fun water dance activities and swim-up bars. We'd highly recommend staying at this hotel, especially if you're coming with kids, and if your concierge is Javier, you're definitely in luck!
Stayed 7 nights in Aug 2024

10/10 Excellent

Ginger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girls trip with my two daughters and we had a great and relaxing time. The property was absolutely beautiful. We got a walk out pool suite and really found it to be absolutely perfect. We would definitely come back and stay here again.
Stayed 4 nights in Aug 2024

10/10 Excellent

Latasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the resort it was so beautiful and everyone was so kind and helpful…wht I didn’t like about the resort was the pool close to early and it’s to hot there for tht
Stayed 3 nights in Aug 2024

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Shateara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Javier from concierge was amazing anything I need he was there going above and beyond at anytime of the day or night all of the staff were very helpful and assist with anything I need. I came on a solo trip the staff even help take content on my phone .Jorge the bell boy was fantastic. I will be back
Stayed 3 nights in Aug 2024

10/10 Excellent

Tamara J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very attentive!
Stayed 7 nights in Aug 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon our arrival at the hotel, we encountered a few issues that initially dampened our spirits. This vacation was special to us—it was our daughter's first trip to the country, and we wanted her to have the best experience possible. We were also celebrating both my husband’s and my birthday, so the stakes were high. Thankfully, we were fortunate enough to be assigned to Javier Valdez, the concierge at the hotel. I’m not sure where to begin in describing just how extraordinary his service was. Javier provided an exceptional level of care that truly made our stay unforgettable. From the moment he greeted us, he demonstrated an uncanny ability to anticipate our needs, offering insightful recommendations that perfectly suited our tastes. His genuine warmth, attentiveness, and extensive knowledge of the resort made navigating the large property effortless. No request was too big or small—Javier handled everything with grace and efficiency, always going the extra mile to ensure we had the best experience possible. He began celebrating our birthdays days in advance, and on the day itself, he went above and beyond to make sure it was truly unforgettable. Most importantly, our daughter had such a fantastic experience that she completely forgot about the issues we had at check-in. It’s rare to encounter such a dedicated professional who is so passionate about making guests feel welcome and well-cared-for. Thanks to Javier’s exceptional service, our trip was elevated from 5* to 10* .
Stayed 4 nights in Aug 2024

8/10 Good

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time
Stayed 5 nights in Aug 2024