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Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

5.0 star property

Photo gallery for Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Mini-golf
Outdoor wedding area
View from property
Garden view
Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Bar

Explore the area

Map
Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia, 23000
  • Cana Bay Golf Club
    ‪11 min drive‬
  • Arena Gorda Beach
    ‪13 min drive‬
  • Iberostar Golf Course
    ‪13 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪25 min drive‬

Room options

View all photos for Accesible Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Accesible Caribbean Suite King Bed & Sofa Bed

  • 72.55 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Deluxe Suite King Bed & Sofa Bed

  • 72.55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite Double Beds & Sofa Bed

Deluxe Suite Double Beds & Sofa Bed

Deluxe Suite Double Beds & Sofa Bed

  • 72.55 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Caribbean Suite Double Beds & Sofa Bed

TV

Caribbean Suite Double Beds & Sofa Bed

  • 72.55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Suite King Bed & Sofa bed

Minibar, in-room safe, individually decorated, desk

Caribbean Suite King Bed & Sofa bed

  • 72.55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Islander Junior Suite Two King Beds & Sofa Bed

Islander Junior Suite Two King Beds & Sofa Bed | In-room dining

Islander Junior Suite Two King Beds & Sofa Bed

  • 75.71 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Islander Junior Suite King Bed & Sofa bed

Separate bathtub and shower, designer toiletries, hair dryer, bathrobes

Islander Junior Suite King Bed & Sofa bed

  • 76 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, Multiple Beds (Pure Wellness Caribbean)

Minibar, in-room safe, individually decorated, desk

Suite, Multiple Beds (Pure Wellness Caribbean)

  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Pure Wellness Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Pure Wellness Caribbean Suite King Bed & Sofa Bed

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

TV

Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

  • 159.32 sq m
  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

View all photos for Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

TV

Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

  • 159.32 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

  • 72.55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Diamond Double beds & Sofa Bed

Caribbean Diamond Double beds & Sofa Bed | In-room dining

Caribbean Diamond Double beds & Sofa Bed

  • 72.55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Diamond King Bed & Sofa Bed

Garden view

Caribbean Diamond King Bed & Sofa Bed

  • 72.55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite Double beds & Sofa Bed

Caribbean Sand Suite Double beds & Sofa Bed | In-room dining

Caribbean Sand Suite Double beds & Sofa Bed

  • 72.55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite King Bed & Sofa Bed

Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Caribbean Sand Suite King Bed & Sofa Bed

  • 72.55 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

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About the area

Punta Cana

With a stay at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort in Punta Cana (Bávaro), you'll be within a 15-minute drive of Cana Bay Golf Club and Cocotal Golf and Country Club. .This all-inclusive resort is 5.8 mi (9.4 km) from Macao Beach and 3.5 mi (5.7 km) from Arena Gorda Beach.
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Punta Blanca Golf Course - 8 min drive - 4.8 km
  • Cana Bay Golf Club - 11 min drive - 5.0 km
  • Arena Gorda Beach - 13 min drive - 5.7 km
  • Iberostar Golf Course - 13 min drive - 7.8 km
  • Macao Beach - 23 min drive - 9.5 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 25 min drive

Restaurants

  • ‪La Altagracia - ‬14 min drive
  • ‪La Güira - ‬13 min drive
  • ‪Marketplace Buffet - ‬1 min walk
  • ‪Mangu - ‬13 min drive
  • ‪Sports Bar - ‬13 min drive

About this property

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Luxury resort on the beach, with 13 outdoor pools
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort offers 1775 air-conditioned accommodations, which are accessible via exterior corridors and feature outdoor private hot tubs and minibars. Rooms open to furnished balconies. These individually decorated accommodations include sofa beds. Televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 13 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a health club, a hot tub, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Treat yourself to a stay in one of the 1775 individually decorated guestrooms, featuring outdoor private hot tubs. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. This resort also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Toro, one of the resort's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 20 bars/lounges, or 4 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Punta Cana? This resort has 65000 square feet (6039 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Toro - Onsite theme restaurant.
Gallos - Onsite theme restaurant. Open daily.
Ciao - This theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Ipanema - This theme restaurant specializes in Brazilian cuisine and serves dinner only. Open daily.
Isla - This theme restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Bicycling
Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 20 bars/lounges
  • 3 swim-up bars
  • 4 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Gallos
  • Ipanema
  • Isla
  • Toro

Things to do

  • 13 outdoor pools
  • 18-hole golf course
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf
  • Health club
  • Hot tub
  • Lazy river
  • Nightclub
  • Pilates classes
  • Playground
  • Scuba diving
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 13 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room sofa bed
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (65,000 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Sofa bed

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per pet, per stay
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

All Inclusive Hard Rock Punta Cana
All Inclusive Punta Cana Hard Rock
Hard Rock All Inclusive Punta Cana
Hard Rock Hotel & Casino All Inclusive
Hard Rock Hotel & Casino Punta Cana All Inclusive
Hard Rock Punta Cana
Punta Cana All Inclusive Hard Rock
Punta Cana Hard Rock All Inclusive
Hard Rock Hotel And Casino Punta Cana
Hard Rock Punta Cana All Inclusive
Hard Rock Hotel Casino Punta Cana All Inclusive
Hard Rock Punta Cana Inclusiv

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 872 out of 1764 reviews
Rating 8 - Good. 327 out of 1764 reviews
Rating 6 - Okay. 258 out of 1764 reviews
Rating 4 - Poor. 124 out of 1764 reviews
Rating 2 - Terrible. 183 out of 1764 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
High price… bad service
Stayed 3 nights in Dec 2024

10/10 Excellent

ALEKSEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s hotel so fantastic. Thank you so much!
Stayed 4 nights in Dec 2024

10/10 Excellent

Hari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 nights. It was very relaxing for the family. Food was pretty good though it gets repetitive after 3 days. We had Vegetarian food but still had pretty good options. Dining experience at Zen was cool. Coffee, ice cream and drinks were plentiful. All of them were good Pools were clean. Swim up bars served good drinks. Water park is pretty good even for adults and teens. We went to the theater once. Other days timing didn't work out. Beaches were clean, awesome and relaxing. It rains in December. We were flexible and adjusted our plans based on the rain. Use AccuWeather for planning Service was awesome all the way through. People are trained not to expect tips. We tipped them because we thought they deserved it. They try to pressure people into timeshare like properties. Compared to other properties it was ok
Stayed 5 nights in Dec 2024

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but prepare to line up to anything and if you don’t get your waterfront spot early, nothing available
Stayed 4 nights in Dec 2024

10/10 Excellent

Daniliuska

Stayed 4 nights in Nov 2024

10/10 Excellent

Edgar, Teaneck

Liked: Cleanliness, amenities, property conditions & facilities
Very Nice Hotel
Stayed 5 nights in Dec 2024

2/10 Terrible

Gamaliel

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
A truly disappointing almost comical experience. Upon arrival had to wait about an hour to check in due to the sheer volume of guests and staff disorganization. We were first assigned the wrong room (single king bed instead of two double beds which we had reserved and paid in advance). We found out double bed rooms were overbooked, and hotel was trying to get people to accept single bed rooms instead of the double rooms reserved. We persisted and were assigned a double bed room, which we had to leave shortly after because it had an active water leak from the ceiling and a water poodle on the floor. We got to a third room, which is where we stayed for 4 nights. The AC in this room broke down twice during our stay. The toilet in the bathroom broke down three times during our stay. The electronic safety device on the room door failed, so we were locked out for a while until a locksmith arrived. These were fixed reasonably promptly, however, we wasted so much of our time reporting and dealing with these issues. Not being enough one of the members of our party got food poisoning after eating a creamy sauce in the Italian restaurant Ciao. Fiinally, there was a blackout on the last night, electricity being restored about an hour later. We complained to hotel management about these mishaps, however, other than apologies were not offered any satisfactory perks or compensation for a ruined vacation. A complimentary night or discount on future stay would have been a nice gesture.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent with VERY courteous staff. I was able to move my rooms closer to the casino and shopping as I am unable to walk long distances from the more remote buildings (I switched from B-1C to B-8C. Also it would help if the bathrooms had a hand bar in the shower and toilet area for assist with balance (for older people).
Stayed 4 nights in Dec 2024

6/10 Okay

jose luis martinez

Travelled with family
Liked: Amenities
Long lines and quality of food is mediocre
Stayed 4 nights in Dec 2024

8/10 Good

Richard

Stayed 2 nights in Dec 2024

10/10 Excellent

Jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place my family & me very happy we will be back soon
Stayed 1 night in Dec 2024

6/10 Okay

Gregory, Jacksonville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff is always great pool great but if I didn’t do the breakfast I didn’t get resort credits ya like what was offered to me for getting a room and they have eliminated the moon lounge night life no silent disco just stand around once the pool was done unless you gambled and were there when the club was open you are just at a hotel. Whoever changed things didn’t see the crowds before it was changed can’t wait for the new hotel next door to open
Stayed 7 nights in Dec 2024

10/10 Excellent

Austin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed a round of golf and the service from Carmen at the bali beds.
Stayed 5 nights in Dec 2024

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Isla, the one restaurant they promoted, was closed. Otherwise, food was good at all locations. The service from Carmen Luisa and Vericka at the North American bali beds was fantastic!
Stayed 7 nights in Dec 2024

10/10 Excellent

Carvarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and amenities were exceptional, offering an impressive range of food and entertainment options right on-site. Initially, we experienced an issue with our first room (#1148), which was damp and musty due to humidity. However, the staff promptly addressed our concern and moved us to a fantastic room featuring two bathrooms, a sitting area with a pullout couch, and a table perfect for enjoying meals. This was our first visit to the Hard Rock in Punta Cana, and we look forward to returning soon!
Stayed 3 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Resort refuse apply their policy
No the best experience with hotels.com and hard rock neither one took responsibility of apply the existing policy that I could get a extra due my flight being rerouted and delayed due to weather conditions. I explained to both parties what happened and how this affected me and my family. We missed a night and a half day of our reservation. Hotels.com told the hotel didn’t approved of applying their policy and hard rock told me that since I book through a third party I was covered by their policy and I need to talk with hotels.com representative
Stayed 2 nights in Dec 2024

10/10 Excellent

Diana

Stayed 4 nights in Nov 2024

8/10 Good

Beatriz, Houston

Stayed 6 nights in Nov 2024

10/10 Excellent

Amitkumar

Stayed 3 nights in Nov 2024

8/10 Good

Ryan

Stayed 4 nights in Dec 2024

10/10 Excellent

Roland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was great it was always something to do and the food was great!
Stayed 3 nights in Dec 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite resort so far
Stayed 2 nights in Dec 2024

6/10 Okay

David P, Methuen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
This property is not the same it was 2017. Broken shower control, hair on mattress, cover to HVAC is loose, toilet paper holder was loose, electrical cables sitting in water at pool area, and elevator at spa area out of service. Will not return.
Stayed 4 nights in Dec 2024

8/10 Good

Mercedes Lucia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the experience was great, however the food was poor. The meat at the steak house was pure fat and barely contain any meat. Some of the food in the buffet was bland and stale. I would suggest adding Dominican food into the menu. In regard to events it was fun, though I wish they played more Latin music, such as salsa, bachata, and merengue. I’ve notice that the crowd responded better with this type of music. Overall the staff was friendly and the property was clean.
Stayed 4 nights in Dec 2024

10/10 Excellent

Abel

Stayed 2 nights in Dec 2024