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Serenade All Suites - Adults Only Resort

5.0 star property

Photo gallery for Serenade All Suites - Adults Only Resort

On the beach, white sand, beach bar
3 outdoor pools, free pool cabanas, pool umbrellas
Master Suite
4 bars/lounges, swim-up bar, poolside bar, beach bar
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Pet-friendly
  • Room service
  • Parking included

Explore the area

Map
Cabeza De Toro, Punta Cana, La Altagracia, 23000
  • Bavaro Lagoon
    ‪1 min walk‬
  • Cabeza de Toro Beach
    ‪3 min walk‬
  • Dolphin Explorer
    ‪12 min walk‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪18 min drive‬

Room options

View all photos for Master Suite

Master Suite

Master Suite

  • 78 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Double Room, Garden View

Junior Double Room, Garden View | Terrace/patio

Junior Double Room, Garden View

  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Double Room, Pool Access, Pool View

Junior Double Room, Pool Access, Pool View | Terrace/patio

Junior Double Room, Pool Access, Pool View

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Double Room, Pool Access, Garden View

Junior Double Room, Pool Access, Garden View | Terrace/patio

Junior Double Room, Pool Access, Garden View

  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Double Room, Pool View

Junior Double Room, Pool View | Exterior

Junior Double Room, Pool View

  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Similar properties

View from room

Serenade Punta Cana Beach & Spa Resort - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.0 out of 5, Very good, (5584)
The price is NZ$811
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Serenade Punta Cana Beach & Spa Resort - All Inclusive

About the area

Punta Cana

Located in Punta Cana, Serenade All Suites - Adults Only Resort is a 1-minute drive from Cabeza de Toro Beach and 9 minutes from Downtown Punta Cana. .This all-inclusive property is 7.5 mi (12.1 km) from Cocotal Golf and Country Club and 8.3 mi (13.4 km) from Bavaro Beach.

What's nearby

  • Cabeza de Toro Beach - 3 min walk - 0.3 km
  • Catalonia Caribe Golf Club - 18 min walk - 1.5 km
  • Downtown Punta Cana - 9 min drive - 8.1 km
  • Los Corales Beach - 23 min drive - 14.9 km
  • Bavaro Beach - 26 min drive - 13.5 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 18 min drive

Restaurants

  • ‪The Cut - ‬9 min walk
  • ‪Lobby Bar - ‬7 min walk
  • ‪Yuca - ‬18 min walk
  • ‪Windows Restaurant - ‬5 min walk
  • ‪Bar El Palmeral - ‬4 min drive

About this property

Serenade All Suites - Adults Only Resort

Adults-only property with 5 restaurants and 3 outdoor pools
Serenade All Suites - Adults Only Resort offers 325 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. A pillow menu is available. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Serene Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 325 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a fitness center.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the property's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 4 bars/lounges.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
Serenade All Suites - Adults Only Resort has 5 restaurants on site.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site

Food and drink

  • 5 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Fitness centre
  • Free beach club
  • Full-service spa
  • Pilates classes
  • Yoga classes

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Turndown service

Outdoors

  • Beachfront location
  • Free pool cabanas
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 10 treatment rooms
  • Couples treatment room(s)
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • TV channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 12 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Payment types

Important information

Optional extras

  • Pet fee: USD 100 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Serenade Suites Inclusive
Serenade All Suites Adults Only Resort
Serenade All Suites - Adults Only Resort Punta Cana
Serenade All Suites - Adults Only Resort All-inclusive property

Serenade All Suites - Adults Only Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1503 out of 2396 reviews
Rating 8 - Good. 532 out of 2396 reviews
Rating 6 - Okay. 227 out of 2396 reviews
Rating 4 - Poor. 75 out of 2396 reviews
Rating 2 - Terrible. 59 out of 2396 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Harkamal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the adult side and the property was very nice and well maintained. Pools are great, beach is beautiful. Only complaint we had was the food which is very repetitive in the buffet and by the last day we absolutely could not eat it anymore. It is damn nearly impossible to make reservations and that was the case for everyone we talked to. We were there for 5 nights and got one reservation after talking to guest service and nothing else was available even 4 days in advance. We paid to be there and shouldn’t be that hard to get food. I wouldn’t go back just because of the reservations process as there are other resorts that do walk ins FCFS basis which is much better
Stayed 5 nights in Nov 2024

10/10 Excellent

Lafonda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice resort
Stayed 3 nights in Aug 2024

10/10 Excellent

Kimberly F

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet but still had entertainment. Very relaxing atmosphere with options. Staff was very polite and accommodating.
Stayed 5 nights in Nov 2024

10/10 Excellent

JeVohn, st thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed on the Adults only side of the resort but we had full access to the family side and amenities as well. Staff were great and friendly. They was a quiet pool and a party/activities pool and another in between. PLUS the beach. No complaints. Would come again .
Stayed 4 nights in Nov 2024

2/10 Terrible

Chrystian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort did not feel like a 5 start resort. Upon our arrival, we were not greeted with welcome drinks like other guests were. The guy at the front desk who assisted with our check in process did not sound professional or cordial. Our room was not properly cleaned, we found hairs in the shower, the towels and sheets had stains and the whole room just had like an old rag smell. Everyday we were constantly harassed by Xpand employees trying to sell us excursions and what sounded like a timeshare. They would wait for us outside of the buffet to chase us, we even had one guy beg us to attend a “30 min” session because if we did, he would get $50 and he really needed the money. I understand people need to make a living but this made me feel very uncomfortable. As for the food, it was the worst I ever had at an all inclusive. I don’t have big expectations when it comes to food from all inclusive hotels but this was really terrible. Everything tasted old and the employees from the live food stations looked annoyed when you would ask for food. Sadly, the whole staff at the resort lacked costumer skills.
Stayed 4 nights in Nov 2024

10/10 Excellent

PEDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone amazing
Stayed 1 night in Dec 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. The staff were incredible!
Stayed 7 nights in Nov 2024

6/10 Okay

Satonya Tylise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Regina, East Setauket

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach accessories were excellent.
Stayed 3 nights in Nov 2024

10/10 Excellent

Charlene EMMA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort overall, would definitely go back
Stayed 10 nights in Nov 2024

6/10 Okay

Natanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Something , the water or food, had my partner and I feeling unwell. We had the jacuzzi on the balcony and had to request for it to get cleaned. The sheets weren’t changed, just the bed was made. We were unable to dine at a restaurant because no where had availability to make a reservation and we were there for 5days.
Stayed 4 nights in Nov 2024

10/10 Excellent

Carla Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disfrute mucho mi estadía en este hotel. Los chicos del equipo de entretenimiento hacen un excelente trabajo, no nos aburrimos ni un segundo. La playa muy limpia se podía estar todo el día si deseábamos. La habitación muy moderna, elegimos el swim out suite, el cual estaba muy bonito. Todos los días nos cambiaban las toallas y limpiaban la habitación. El buffet muy bueno, habían dos, con muchísimas opciones para elegir, la comida bastante aceptable para ser de resort. El único problema fue que no alcanzábamos nunca reserva para los restaurantes de la noche, ya que no estaban todos abiertos todos los días. Mención especial a Tais, la chica del front desk que nos ayudó mucho el primer día, Kenny que nos resolvió las mejores excursiones y Alex Sánchez uno de los camareros que fue súper atento con nosotros. Nunca me encontré con un empleado que no estuviera feliz de atendernos, todos fueron amables.
Stayed 4 nights in Nov 2024

4/10 Poor

Kevin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our honeymoon experience at this resort was disappointing. Despite calling a week in advance to emphasize the importance of our trip and inquire about restaurant and excursion reservations, our concerns were dismissed. Upon arrival, we found all the nicer restaurants fully booked, leaving us with only the buffet (which was mediocre) and an Italian restaurant (which was good). We missed out on the steakhouse and seafood options included in our package. The staff was generally unhelpful, dismissive, and seemed disengaged. Excursion booking was frustrating as they offered high prices and tried to push a timeshare presentation for discounts. Instead, we used a highly-rated external tour company after being warned (unprofessionally) by hotel staff about safety risks with outside agencies. The room quality was underwhelming—few working outlets, no basic amenities like an iron, and limited room service options. The adult-only section lacked events, and minimal rain would shut down activities without alternatives. While we had access to the family area, we were poorly informed about its offerings, and the app was confusing. Overall, the experience fell far short of expectations.
Stayed 4 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple Getaway
The staff and cleanliness of the rooms/hotel was great! The food options really didn't change much daily. In our room the power went out at least once daily. I don't know if it was a power trip. But overall good.
Stayed 6 nights in Nov 2024

6/10 Okay

nathan

Travelled with partner
this all inclusive resort does not include any higher brand liquor. in the package. the people are really not friendly at all. and the food is very limited. not really much to do around the property. Tvs weren't working and think there are cameras in the room which i was told was a sensor. will definitely not visit this property again
Stayed 4 nights in Nov 2024

6/10 Okay

Damaris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was amazing but some staff members were rude when I asked a lot of question it was my first time out of the country. Not all staff member but some
Stayed 3 nights in Nov 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything fine, will book again
Stayed 7 nights in Nov 2024

2/10 Terrible

Onquah

Charged me for a room i didnt use
Stayed 2 nights in Nov 2024

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Carol Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Serenade is a very pretty resort. The rooms are lovely. The staff are very friendly. The food was ok but I found there was not much variety. It is a small resort so perhaps that accounts for choice selection at the buffet. Also I did not book restaurants when I arrived and when I tried a few days into my trip they were already booked up. They are not open every night so that was part of the problem. The beach is lovely and a nice shallow area that extends quite far so people are not all clustered together. You have to be out by 7:00 if you want a front row beach hut. They fill up quickly.
Stayed 7 nights in Nov 2024

8/10 Good

Tawanda Latisye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful, the room was beautiful and clean. The property was very tranquil and well landscaped. Beware of staff attempting to sell vacation packages.
Stayed 4 nights in Nov 2024

6/10 Okay

Joshua Daniel

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I didn’t care for this resort at all. They made you make reservations for dining but never had openings to book. Out of the week we were only able to book 2 reservations. The food was sub par at the buffet and after seeing people with the serving spoon in their mouth then back to the bowl for all to use. The best part was the entertainment. The pools were cold including the hot tubs. We had no hot water in our room for the first 2 days.
Stayed 6 nights in Nov 2024

10/10 Excellent

Olivia Michaux

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, beautiful beach
Stayed 4 nights in Nov 2024

4/10 Poor

Mahfam

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
I stayed in Serenade Resort last week and faced so many issues. First of all I should say that the pools and beach were amazing! The rooms were clean too. Our major issue was with the staff, management and services that we had a horrible experience. Staff were really rude, unhelpful and unfriendly. As an example, nobody cleaned the tables around the pool during the day and once my friend took some empty glasses to the bar in order to get new drinks. Apparently, she didn't put them in the right place and the bartender told us you must first put the empty glasses right in front of me to give you new drinks, and he was really really rude! One more time, 6 of us were sitting at a table in an outdoor buffet, as there was not a bigger table available and the waitress made a scene that you are not allowed to sit at a smaller table and gave us a very hard time. Another day, a bartender in the pool refused to give drink to one of my friend saying there were other people before her which was a lie as we all saw my friend was the first in line and I believe she was expecting bigger tips from other group. In another incident, a door inside one of the rooms fell down. The maintenance guy showed up but couldn't fix it and told my friends not to touch it as it may fall down again. Then we asked to change their room and they said it we should sign a form saying Serenade didn't do anything wrong and we will not leave a bad review for them which we refused. I won't recommend this resort at all
Stayed 7 nights in Nov 2024

10/10 Excellent

Shakia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024