4/10 Poor
Andrea G.
31 Jul 2024
Liked: Cleanliness
Beautiful Property, Could Have Been a Much Better Experience
The property is ideally located, great view, very safe but seems like it is not kept up at the luxury level it promises. We had non-functioning showers (one only had cold water, the other had only cold or scalding hot water) in both bathrooms and Nicole, instead of apologizing, suggested that "things don't work the same in the DR" and that we "might be more comfortable at a hotel". Meanwhile, she did send a repair team and one of the showers and one sink that also wasn't working properly (only had hot water) were repaired quickly and easily. Lots of little things are not working properly, which we would have overlooked but for Nicole's less than gracious responses. Also, just so you are prepared, cupboards are bare (not stocked with anything other than salt and pepper and a few spices) and there is not "Welcome Booklet" with info about how the light switches work (in a different way than we are accustomed to) or local emergency contact info, or any of the other things I see at other vacay rental properties, even those that are not lux. We will not rent there again.
Andrea G.
Stayed 4 nights in Mar 2024