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Zel Punta Cana – All inclusive

4.5 star property

Photo gallery for Zel Punta Cana – All inclusive

Exercise/lap pool
Interior detail
4 restaurants, breakfast, lunch, dinner served; Japanese cuisine
4 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Zel Swimup Master Suite | Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Pet-friendly
  • Pool
  • Breakfast included
  • Room service

Explore the area

Map
Playa Bavaro, Punta Cana, La Altagracia, 23000
  • Cocotal Golf and Country Club
    ‪12 min walk‬
  • Cortecito Beach
    ‪11 min drive‬
  • Los Corales Beach
    ‪12 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬

Room options

View all photos for Zel Suite

Zel Suite

Zel Suite

  • 74 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Zel Swimup Suite

Premium bedding, minibar, in-room safe, laptop workspace

Zel Swimup Suite

  • 75 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Zel Two Bedroom Master Suite Swimup

Premium bedding, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master Suite Swimup

  • 175 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Zel Two Bedroom Master

Premium bedding, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master

  • 175 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Zel Master Suite

Premium bedding, minibar, in-room safe, laptop workspace

Zel Master Suite

  • 100 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Zel Swimup Master Suite

Zel Swimup Master Suite | Terrace/patio

Zel Swimup Master Suite

  • 100 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Casa Zel SwimUp Suite

Casa Zel SwimUp Suite

Casa Zel SwimUp Suite

  • 328 sq m
  • Sleeps 8
  • 2 King Beds

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About the area

Punta Cana

With a stay at Zel Punta Cana – All inclusive in Punta Cana (Bávaro), you'll be a 3-minute drive from Cocotal Golf and Country Club and 9 minutes from Downtown Punta Cana. .This all-inclusive property is 1.8 mi (2.9 km) from Los Corales Beach and 2.4 mi (3.8 km) from Cortecito Beach.

What's nearby

  • Cocotal Golf and Country Club - 12 min walk
  • Downtown Punta Cana - 9 min drive
  • Cortecito Beach - 11 min drive
  • Los Corales Beach - 12 min drive
  • Bavaro Beach - 17 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 27 min drive

Restaurants

  • ‪Lobby Bar - ‬10 min walk
  • ‪World Cafe - ‬1 min drive
  • ‪Lobby Bar - ‬8 min walk
  • ‪Seaside Grill - ‬6 min drive
  • ‪Riviera Restaurant - ‬6 min walk

About this property

Zel Punta Cana – All inclusive

All-inclusive property with 4 restaurants connected to the convention center in Punta Cana
Zel Punta Cana – All inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. Accommodations offer separate dining areas and include dining tables. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 5 outdoor tennis courts. 2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AUA Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 190 air-conditioned rooms featuring outdoor private hot tubs. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and minibars.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. This Mediterranean property also features complimentary wireless internet access, a hair salon, and wedding services. The complimentary beach shuttle makes getting to the surf and sand a breeze.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Volcan, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Volcan - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Nokyo - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Tacorini - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Parda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Tennis lessons
Access to 27-hole golf course
Golf open for guests ages 18 years old and older
Golf green fees
Transportation to golf course

Lessons/classes/games

Aerobics
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • Free beach shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Volcan
  • Nokyo
  • Tacorini
  • Parda

Things to do

  • 2 outdoor pools
  • 5 outdoor tennis courts
  • Fitness classes
  • Beach volleyball
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Golf course
  • Lifeguards on-site
  • Tennis
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Dining table
  • Laundry facilities
  • Mini-fridge
  • Separate dining area
  • Separate living room
  • Soundproofed rooms

Conveniences

  • Banquet hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf lessons
  • Golf privileges (optional)
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage
  • Front entrance ramp
  • Magnifying mirror
  • Step-free path to entrance
  • Well-lit path to entrance

More

  • Beach towels
  • Designated smoking areas
  • Renovated entire property – December 2024
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Premium channels
  • TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Dining room
  • Dining table
  • Dishwasher
  • Free bottled water
  • Mini fridge
  • Minibar

More

  • Connecting rooms available
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private outdoor hot tub
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 4200 per pet, per night (maximum DOP 4600 per stay)
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: DOP 4200 per pet, per night (maximum DOP 4600 per stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Zel Punta Cana – All inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 527 out of 1005 reviews
Rating 8 - Good. 222 out of 1005 reviews
Rating 6 - Okay. 100 out of 1005 reviews
Rating 4 - Poor. 72 out of 1005 reviews
Rating 2 - Terrible. 84 out of 1005 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mitchell

Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun Stay But Lots of Changes to Resort
This was our first all-inclusive stay in ten years. Overall, we enjoyed it. The resort was beautiful and so peaceful-like you were in a tropical jungle, and our room was huge and so awesome (swim-up suite). The biggest issue was that the resort had changed since we booked, so we couldn't go over to the other resort/access the kids club until I bothered the front desk several times. We finally got a special bracelet. The other resort was bigger and had an amazing waterpark that our kids loved.
Stayed 7 nights in Feb 2024

6/10 Okay

Eduard

Travelled with family
property is in desperate need of make over, the staff needs a little training, have to be remind it tourism is still number one source of income. although there were a lot of vacancies the manager asked $1,200.00 US for one day extension, crazy maybe overall is not a bad experience except the beach proximity

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I do recommend this hotel I went for my birthday and it was a goood time , not only did I have amazing food , drinks , service. I seen zuse net work while there . I would say I did not like the room I did receive the bed was 2 full size beds put together which if your on vacation with your significant other is uncomfortable to sleep in . Also the outdoor jet tubs do need up grades , other than that the room was really nice and clean , the mini bar was stocked each day , and in the walk-in your welcome with a nice drink , I do recommend this resort .
Stayed 2 nights in Apr 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

2/10 Terrible

Angela

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024

4/10 Poor

Tom

Travelled with partner
The location we booked was closed for renovations and we ended up in a basic room. Expedia did nothing to resolve this issue. Very disappointed
Stayed 5 nights in May 2024

8/10 Good

Duygu

Stayed 6 nights in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Mar 2024

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of foilage to create a very private experience
Stayed 7 nights in Mar 2024

4/10 Poor

Gejo

Travelled with family
Disliked: Property conditions & facilities
No activities, the food is not great, the same foods for breakfast everyday. Nothing to really look forward to at this resort.
Stayed 4 nights in May 2024

6/10 Okay

Nishant

Stayed 4 nights in May 2024

10/10 Excellent

DELVI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a wonderful place to rest, quiet very clean everywhere. I love the music was well selected in a perfect balance between Dominican songs and international ones. Food was great, I'll happy to return here.
Stayed 2 nights in Apr 2024

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The food
Stayed 4 nights in Apr 2024

2/10 Terrible

Joaquin, Providence

Travelled with family and small children
Disliked: Cleanliness, amenities
Don't make a reservation they are in remodeling mode and they dont tell you that when you reserve. Poor food no activity is like going to a motel 6 in us .you dontbhave access to the other hotel or water park for the kids. The pool and hallways was like a haunted movie only 3 people .a lot of cats wandering around. Since the day restaurant i like out side the crowds take food away .it was the worse resort i been in years
Stayed 2 nights in May 2024

6/10 Okay

Sharon

Travelled with family
Liked: Staff & service
We booked an all inclusive but most of the restaurants were closed our entire stay but we were not notified that they would be closed! The property had cats inside of the property and my sister had a cat phobia, she couldn’t enjoy her Birthday trip! We were not aware there would be cats on the property
Stayed 4 nights in May 2024

10/10 Excellent

Kunal, Newark

Stayed 4 nights in Apr 2024

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was super nice and attentive. They were friendly and welcoming. Rooms and facilities were very clean but dated and worn which made it feel not as clean as it actually was. Food selection was limited and below average. Not completely terrible but not great. Wish our stay included the option to eat at sister resorts on the property. We were finally brought to our room 2.5 hours after check-in which kind of wasted a whole day for my family.
Stayed 5 nights in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Property is like a tropical paradise. Suites, pools, food and beach are excellent. We had a great time.
Stayed 7 nights in Apr 2024

10/10 Excellent

Zue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and spacious, the staff is friendly and service is excellent. It’s not too far from the beach.
Stayed 4 nights in Apr 2024

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best time during my stay. The food was amazing & the people were the friendliest I have ever come across. The views were beautiful & no it wasn’t on the beach but getting to the beach was an easy access. Marinanyi was truly AMAZING! She made sure that I had the best birthday. She went above and beyond to ensure that my stay was everything I ever wanted it to be. She was so informative, caring and made me feel so safe. Thank you so much for everything. If you are thinking about staying here please do. These people are amazing & will make your stay well worth it.
Stayed 5 nights in Apr 2024

10/10 Excellent

Darshankumar Kamleshbhai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 4 nights in Apr 2024

10/10 Excellent

Amanda Michelle, Caguas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay! Absolutely loved the staff and the property! Will definitely be back
Stayed 2 nights in Apr 2024

8/10 Good

Makedah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For my first solo trip out of country, the staff made this stay very welcoming. I wrote a review for my first night, now here’s my overall. I loved it! The ONLY thing was the food in the restaurants, where you’ll need to make reservations. Bleh. Take me to Gabi Club for breakfast lunch and dinner every time. The trolley to the beach and back very convenient. Also, if you want to step off the resort they drive you to the gate to meet your Uber/lyft or your shuttle to excursions, should they not be able to get in.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tereza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort super clean staff are very kind and helpful, definitely recommend 10/10 :)
Stayed 3 nights in Apr 2024