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Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property

Photo gallery for Finest Playa Mujeres by The Excellence Collection - All Inclusive

16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar
Terrace/patio
Private beach, white sand, sun-loungers, beach umbrellas
View from room
Outdoor wedding area

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

Map
Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Playa Mujeres Golf Club
    ‪9 min drive‬
  • Isla Mujeres Ferry Terminal
    ‪82 min drive‬
  • North Beach
    ‪88 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

Premium bedding, pillow-top beds, free minibar items, in-room safe

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

View from room

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Premium bedding, pillow-top beds, free minibar items, in-room safe

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

Terrace/patio

Excellence Club Junior Suite Ocean View

  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

Terrace/patio

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

Balcony view

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

  • 149 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-up Suite

View from room

Excellence Club Junior Swim-up Suite

  • 72 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Finest Club Family Suite

View from room

Finest Club Family Suite

  • 88 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Finest Club Junior Swim-Up Suite

View from room

Finest Club Junior Swim-Up Suite

  • 74 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Spa Or Pool View

Premium bedding, pillow-top beds, free minibar items, in-room safe

Junior Suite Spa Or Pool View

  • 72 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Free Upgrade To Excellence Club Two-Story Rooftop Terrace Suite With Punge Pool

Premium bedding, pillow-top beds, free minibar items, in-room safe

Free Upgrade To Excellence Club Two-Story Rooftop Terrace Suite With Punge Pool

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Swim-Up Suite

View from room

Junior Swim-Up Suite

  • 88 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

  • 144 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Finest Club Junior Suite Ocean View

View from room

Finest Club Junior Suite Ocean View

  • 72 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite

View from room

Family Suite

  • 88 sq m
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Excellence Club Junior Suite Pool View

View from room

Excellence Club Junior Suite Pool View

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Two-Story Rooftop Terrace Suite with Plunge Pool

  • 149 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Junior Suite Pool View

View from room

Finest Club Junior Suite Pool View

  • 72 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pool Family Suite

View from room

Pool Family Suite

  • 158 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Junior Suite With Private Pool

View from room

Junior Suite With Private Pool

  • 144 sq m
  • Sleeps 4
  • 1 King Bed

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The price is NZ$1,387
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includes taxes & fees
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About the area

Punta Sam

With a stay at Finest Playa Mujeres by The Excellence Collection - All Inclusive in Punta Sam (Playa Mujeres), you'll be within a 15-minute drive of Playa Mujeres Golf Club and Ultramar Ferry Puerto Juárez. .This all-inclusive property is 6.2 mi (10 km) from North Beach and 14.9 mi (23.9 km) from La Isla Shopping Mall.

What's nearby

  • Mujeres Beach - 14 min walk - 1.2 km
  • Punta Sam Ferry Terminal - 5 min drive - 2.6 km
  • Playa Mujeres Golf Club - 9 min drive - 4.5 km
  • Isla Mujeres Ferry Terminal - 82 min drive - 10.1 km
  • North Beach - 88 min drive - 10.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬8 min drive
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Caprichos Villa del Palmar - ‬5 min drive
  • ‪Davinos - ‬5 min drive

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Luxury property on the beach, with 10 outdoor pools
Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A private beach, an outdoor tennis court, and a complimentary water park are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.
Make yourself at home in one of the 450 guestrooms featuring minibars (stocked with some free items) and LED televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 10 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include concierge services, babysitting (surcharge), and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at Lizo, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 16 bars/lounges, or 2 poolside bars.

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Punta Sam? This property has 16996 square feet (1579 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Lizo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).
Shoji - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Le Petit Plaisir /Eleganc - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.
The Market Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Brass - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Bicycling
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site

Food and drink

  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brass
  • Le Petit Plaisir /Eleganc
  • Lizo
  • Shoji
  • The Market Kitchen

Things to do

  • 10 outdoor pools
  • Beach volleyball
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Outdoor tennis court
  • Personal motorised watercraft
  • Pilates classes
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Wine tasting room
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (16,996 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (111 centimetre high)

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 13 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 798 out of 1134 reviews
Rating 8 - Good. 161 out of 1134 reviews
Rating 6 - Okay. 96 out of 1134 reviews
Rating 4 - Poor. 39 out of 1134 reviews
Rating 2 - Terrible. 40 out of 1134 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Lavanya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Loved the staff, chefs and everyone going above and beyond. Our room had a weird issue with closet lights going off and on every 10 mins throughout the night that simply made the stay annoying with young kids. Vegetarian options were a little limited but still available at all places. New Year's Eve party was the most underwhelming. There was a lot of hype with reservations for the seating etc. so we assumed it was going to be a special show like other days but it just ended up being a dance party that was way too loud and not kid friendly. Ironically all other night shows were fantabulous!
Stayed 3 nights in Dec 2024

4/10 Poor

Jeri

Stayed 3 nights in Dec 2024

10/10 Excellent

Michael, Norwalk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service surprisingly delicious food
Excellent service surprisingly delicious food
Stayed 7 nights in Dec 2024

8/10 Good

Jenny

Stayed 7 nights in Nov 2024

10/10 Excellent

Linda

Stayed 7 nights in Dec 2024

10/10 Excellent

Mourhaf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice,clean and beautiful. However they need to work on the food quality and evening entertainment offering
Stayed 7 nights in Dec 2024

10/10 Excellent

Yeon

Stayed 4 nights in Dec 2024

8/10 Good

Zoya

Stayed 7 nights in Nov 2024

10/10 Excellent

Monika, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort and great food. Lots of vegetarian options.
Stayed 10 nights in Dec 2024

2/10 Terrible

Stan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel a few times. It's a nice hotel. But last time, I got the worst food poisoning on the last day. I warned the hotel about it (sent two letters), giving all the details so that they could first make sure it was safe for all the other guests, but I didn't get any answers or comments from them ;(.
Stayed 7 nights in Nov 2024

10/10 Excellent

ClaireK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pics dont do it justice- its a lovely family resort with excellent customer service and excelent dining options. Lots of high chairs in every restaurant and GF options. The main pools are quite cold but the hot tubs are warm.
Stayed 9 nights in Dec 2024

10/10 Excellent

Eric

Stayed 5 nights in Nov 2024

10/10 Excellent

george

Stayed 5 nights in Dec 2024

4/10 Poor

Hanieh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We travelled as a family with a young child. Pros: beautiful quiet and family oriented resort, classy and well maintained, lovely beach, very clean, amazing juice bar and always-open cafe (sweet corner), we were mostly happy with food quality in the restaurants (not the market “buffet”), kid center is great, live music in the evenings, not a party resort. Cons: every single lunch and dinner at the restaurants had a 30 min-1 hour wait, while the restaurants were often half empty. With lots of tables available, they turn guests away or make them wait. Once we finally get a table, it’s another 25-35 mins to put in our order, and finally another 30-45 mins for the food to arrive. Between lunch and dinner, we would spend about 5 hours a day waiting to get a table or waiting for our food. This is unfortunate since we could spend this time on the beach or enjoying activities. The poor management of the restaurants truly affected our stay and experience. Note to parents with young children: arrive at the restaurant 20 mins before they open otherwise you’ll have a hungry kid while waiting over 1.5 hours for the table and food to arrive.
Stayed 7 nights in Dec 2024

8/10 Good

Alan Wai Kwan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, cleanliness and courtesy services
Stayed 3 nights in Dec 2024

6/10 Okay

Melissa

Travelled with family
The property is beautiful but not maintained well. Only one outside jacuzzi functional. Nightly entertainment not advertised to guests. It was a daily chore trying to find out where the entertainment was going to be located and the specifics of them because what was posted on a community board was the name of the activity or entertainment only. The restaurants alternated daily therefore guests only had limited options. Room service was very limited, only two menu options with basically the same options in both with a slight variation. Bar in the excellence club was unavailable until 3pm daily. Spa very overpriced! Not a luxury resort!
Stayed 6 nights in Dec 2024

10/10 Excellent

WANG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Liz

Stayed 6 nights in Sep 2024

8/10 Good

Ling Yi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service is always missing something we ordered
Stayed 6 nights in Dec 2024

8/10 Good

Enrique Tabare, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the check in experience
Stayed 4 nights in Dec 2024

10/10 Excellent

Yue

Stayed 5 nights in Dec 2024

10/10 Excellent

Carlos Jordan, Elmwood Park

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort with a ton of great options for adults and families. Food selection was top notch and the service is incredible. Everyone at the property was exceptional, from Norberto at breakfast, to Francisco around the property and so many waiters at every location that are willing to help out and make your stay special. Excellence properties at their finest.
Stayed 4 nights in Dec 2024

10/10 Excellent

Hasan

Stayed 4 nights in Nov 2024

8/10 Good

xiaodan

Stayed 3 nights in Nov 2024