Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Finest Playa Mujeres by The Excellence Collection - All Inclusive

16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar
Premium bedding, pillow-top beds, free minibar items, in-room safe
Aerial view
Children's activities
View from room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • On private beach
  • Restaurant
  • All-inclusive
  • Spa
  • Pool
  • Hot tub

Explore the area

Map
Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Mujeres Beach
    14 min walk
  • Punta Sam Ferry Terminal
    5 min drive
  • Punta Sam Beach
    6 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    83 min drive

Room options

Excellence Club Junior Suite Ocean View

  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

  • 149 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Swim-up Suite

  • 72 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Finest Club Family Suite

  • 88 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Finest Club Junior Swim-Up Suite

  • 74 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Junior Suite Spa Or Pool View

  • 72 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Swim-Up Suite

  • 88 sq m
  • Sleeps 4
  • 1 King Bed

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

  • 144 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Finest Club Junior Suite Ocean View

  • 72 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite

  • 88 sq m
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Excellence Club Junior Suite Pool View

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Two-Story Rooftop Terrace Suite with Plunge Pool

  • 149 sq m
  • Sleeps 4
  • 1 King Bed

Finest Club Junior Suite Pool View

  • 72 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Pool Family Suite

  • 158 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Junior Suite With Private Pool

  • 144 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

About the area

Punta Sam

With a stay at Finest Playa Mujeres by The Excellence Collection - All Inclusive in Punta Sam (Playa Mujeres), you'll be within a 15-minute drive of Playa Mujeres Golf Club and Ultramar Ferry Puerto Juárez. .This all-inclusive property is 6.2 mi (10 km) from Isla Mujeres Ferry Terminal and 6.2 mi (10 km) from North Beach.

What's nearby

  • Punta Sam Ferry Terminal - 5 min drive - 2.6 km
  • Playa Mujeres Golf Club - 9 min drive - 4.5 km
  • Isla Mujeres Ferry Terminal - 82 min drive - 10.1 km
  • North Beach - 88 min drive - 10.1 km
  • Dolphin Discovery - 88 min drive - 15.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬8 min drive
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Caprichos Villa del Palmar - ‬5 min drive
  • ‪Davinos - ‬5 min drive

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Luxury property on the beach, with 10 outdoor swimming pools
Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A private beach, an outdoor tennis court, and a complimentary water park are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.
Make yourself at home in one of the 450 guestrooms featuring minibars (stocked with some free items) and LED televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 10 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include concierge services, babysitting (surcharge), and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at Lizo, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 16 bars/lounges, or 2 poolside bars.

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Punta Sam? This property has 16996 square feet (1579 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Lizo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).
Shoji - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Le Petit Plaisir /Eleganc - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.
The Market Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Brass - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Bicycling
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Extended parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 12 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 2 poolside bars, 16 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Lizo
  • Shoji
  • Le Petit Plaisir /Eleganc
  • The Market Kitchen
  • Brass

Things to do

  • 10 outdoor pools
  • Fitness classes
  • Beach volleyball
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Golf driving range
  • Kayaking
  • Motor-boating
  • Motorised watercraft
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • A hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Wine-tasting room
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (16996 square feet of space)
  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace
  • Vegetable garden

Spa

  • 19 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Hot tub
  • Steam room
  • Thalassotherapy
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Lift door width (centimetres): 90
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 111
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Beach towels
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware only
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 46-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

More

  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free international calls
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Separate sitting area
  • Slippers
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 13 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 689 out of 1002 reviews" "
Rating 8 - Good. 142 out of 1002 reviews" "
Rating 6 - Okay. 92 out of 1002 reviews" "
Rating 4 - Poor. 36 out of 1002 reviews" "
Rating 2 - Terrible. 43 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families. We were treated very kindly and the property was spotless. Food is 4/5 and the Golden Bar has excellent cocktails. Wonderful kiddie pool. Seriously just go!
Stayed 5 nights in Aug 2024

6/10 Okay

Sinan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good I love finest playa mujeres !! It’s a beautiful property very well maintained and immaculately cleaned . The beach is so beautiful my favorite part of it all .customer service is amazing and everyone is always willing to help you with whatever issue you have . I have a 6 month old baby and they would literally answer to my every need . The room service snack bar drink service all amazing . I never met a rude waitor or waitress they are always smiling saying helllo and even saying my pleasure when you say thank you . My favorite restaurant the buffet . Wide array of foods flavors very nice . We also tired all the other restaurants . Brass was good and also shoji for the sushi lovers was great!!!!! The not so good Idk if it is a property issue or a Cancun issue but this is my second time at the resort and there is a huge mosquito problem there . They are everywhere and will swarm you . Off , nat pat and bug spray didn’t help nothing helped . I wish they would do something about this. It personally is a very Uncomfortable and annoying not being able to enjoy much because of the mosquito situation . It is very out of control .
Stayed 7 nights in Aug 2024

10/10 Excellent

Ella, Waxahachie

Liked: Cleanliness, amenities
Great value. Kind staff. Perfect location. Awesome beach.
Stayed 4 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well kept and the food is good
Stayed 4 nights in Aug 2024

10/10 Excellent

Jeimmy, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! My family and I had a great time. Definitely will come back. The main bartenders at the lobby Romero , Alberto, Joahan , Josue and Julio great customer service. Kids club smCatherine and Adi and Tania super sweet and attentive to my daughter.- room service Uzziel great decorated our room for my daughter birthday. Lizo Mexican restaurant julio and Pedro, German amazing service. I had the best massage by Magdalena she was amazing.
Stayed 6 nights in Aug 2024

10/10 Excellent

Babatunde Cornelius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an excellent resort and the service was fantastic. The food in the restaurant was great, there is a bar almost every corner you turn, even in the swimming pools…had a great time
Stayed 6 nights in Aug 2024

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people like Andres from Surf and Turf made this stay extra special. Don’t forget to drink the Carajillo’s and the Mezcalitas.
Stayed 7 nights in Aug 2024

10/10 Excellent

Ravi, Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Kristen, greensboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Aug 2024

8/10 Good

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the place and the service was great! But i guess the food could be better
Stayed 4 nights in Aug 2024

4/10 Poor

ATIT

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
No staff members knew directions Servers/bartender’s not friendly acting like they were being bothered everytime we ordered a drink Ac in lobby broken Food very subpar
Stayed 4 nights in Aug 2024

10/10 Excellent

Zarah, Murrieta

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay with this hotel everything from the staff, service, food and the room set up really caters to our little family. Such a family friendly resort. I will say my only complaint is the reservations for certain restaurants can’t be made until you arrive which we were a party of 15 made it very difficult. We would even get service at our private pool! Itzel was fantastic! Would return!
Stayed 5 nights in Jul 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Wendy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a jr auite with private pool. The service and the food were good. We werent pushed to buy anything and were never told we couldnt get into a restaurant without reservations. Kids club was fun for my 4 and 8 year old. Will defintely be booking again. Oh, the beach was clean (we went end of July).
Stayed 4 nights in Jul 2024

10/10 Excellent

Zachary, Riverside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I absolutely loved our honeymoon at this resort and couldn’t have asked for a better experience.
Stayed 4 nights in Aug 2024

2/10 Terrible

Nvard

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This property is from excellent collection but has to do nothing with excellent. Alcohol is garbage. Food is ok. Front desk are rude and not helpful. Super disappointed. Not as excellent as i been told.
Stayed 6 nights in Jul 2024

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient especially if you have kids. Dining options are great, pick one and go to the other. 24/7 room service. Didn't really get to watch some of the entertainment but were able to attend the mexican party they have every thursday and that was fun. our first time in cancun and the resort was definitely pricey compared to other all-inclusive resort. With the resort being a little pricey, I would book here again but only if it's for another wedding event.
Stayed 5 nights in Aug 2024

2/10 Terrible

Cassndra

Stayed 6 nights in Jul 2024

10/10 Excellent

Shadi, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Karuna

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Kristi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Food was hit or miss. As previous guests of Excellence Playa Mujeres, that was surprising. I wasn’t impressed with the kids club. Supervision seemed lacking. Nightly shows were good but a bit late for younger children. Beach was beautiful and well-kept, but we struggled to find a chair after 8am.
Stayed 7 nights in Jul 2024

10/10 Excellent

Renata Iwona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the resort, cleanliness, service and quality of food. Staff was very friendly and helpful. Also, Stephanie, one of the supervisor of the resort goes above and beyond to make your stay memorable. I highly recommend this property for family vacation.
Stayed 7 nights in Jul 2024

2/10 Terrible

ARTURO ALDERETE

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Jul 2024

10/10 Excellent

Kalena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finest Playa Mujeres exceeded our expectations! The resort is extremely well kept, the service is top notch and the food/drinks are top quality. Best Cancun resort we've ever stayed at and we're already planning our to visit again next year.
Stayed 4 nights in Jul 2024