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The St. Regis Sanya Yalong Bay Resort

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The St. Regis Sanya Yalong Bay Resort

2 outdoor pools
Exterior
Property amenity
Terrace/patio
Meeting facility

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Air conditioning
  • Spa
  • Parking included

Explore the area

Map
Yalong Bay National Resort District, Yalong Bay, Sanya, Hainan, 572016
  • Yalong Bay Tropical Paradise Forest Park
    7 min drive
  • Yalong Bay
    9 min drive
  • Sofia
    4 min drive
  • Sanya (SYX-Phoenix Intl.)
    44 min drive

Room options

View all photos for Suite, 1 Bedroom, Balcony, Lagoon View

Suite, 1 Bedroom, Balcony, Lagoon View | Living room

Suite, 1 Bedroom, Balcony, Lagoon View

  • 115 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, minibar

Villa, 1 Bedroom

  • 153 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Villa, 2 Bedrooms

Royal Villa, 2 Bedrooms

Royal Villa, 2 Bedrooms

  • 223 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Villa, 2 Bedrooms

2 outdoor pools

Family Villa, 2 Bedrooms

  • 176 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View | Living room

Suite, 1 Bedroom, Garden View

  • 115 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Poolside

2 outdoor pools

Villa, 1 Bedroom, Poolside

  • 153 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Ocean View

Suite, 1 Bedroom, Balcony, Ocean View | Living room

Suite, 1 Bedroom, Balcony, Ocean View

  • 115 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Ocean View, Oceanfront

Premium Room, 1 King Bed, Ocean View, Oceanfront

Premium Room, 1 King Bed, Ocean View, Oceanfront

  • 73 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Ocean View, Oceanfront

Premium Room, 2 Queen Beds, Ocean View, Oceanfront

Premium Room, 2 Queen Beds, Ocean View, Oceanfront

  • 73 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Garden View (Balcony)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Non Smoking, Garden View (Balcony)

  • 73 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool Access, Lagoon View

Room, 1 King Bed, Pool Access, Lagoon View

Room, 1 King Bed, Pool Access, Lagoon View

  • 73 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Pool Access, Lagoon View

Room, 2 Queen Beds, Pool Access, Lagoon View

Room, 2 Queen Beds, Pool Access, Lagoon View

  • 73 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Ocean View

  • 73 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Ocean View

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds, Ocean View

  • 73 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony (Island)

Room, 2 Queen Beds, Balcony (Island)

Room, 2 Queen Beds, Balcony (Island)

  • 73 sq m
  • Harbor view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Balcony

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds, Balcony

  • 73 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Garden View

Room, 2 Queen Beds, Balcony, Garden View

Room, 2 Queen Beds, Balcony, Garden View

  • 73 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony (Island)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Balcony (Island)

  • 73 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

The Ritz-Carlton Sanya, Yalong Bay

Pool
Spa
Kids pool
Parking included
4.4 out of 5, Excellent, (113)
The price is NZ$542
for 1 room
includes taxes & fees
5 Jan - 6 Jan
The Ritz-Carlton Sanya, Yalong Bay

About the area

Sanya

Located in Sanya (Jiyang District), The St. Regis Sanya Yalong Bay Resort is within a 10-minute drive of Yalong Bay Tropical Paradise Forest Park and Yalong Bay. .This beach resort is 3.2 mi (5.2 km) from Sun Bay and 11.6 mi (18.7 km) from Dadonghai Beach.
View more Resorts in SanyaOpens in a new window

What's nearby

  • Yalong Bay Tropical Paradise Forest Park - 7 min drive
  • Yalong Bay - 9 min drive
  • Sun Bay - 18 min drive
  • Dadong Sea - 29 min drive
  • Dadonghai Beach - 29 min drive

Getting around

  • Sanya (SYX-Phoenix Intl.) - 44 min drive

Restaurants

  • ‪The Ritz-Carlton Sanya Yalong Bay - ‬11 min drive
  • ‪林姐香味海鲜 - ‬6 min drive
  • ‪Sofia - ‬4 min drive
  • ‪三亚亚龙湾瑞吉度假酒店 - ‬9 min drive
  • ‪Fresh8 - ‬5 min drive

About this property

The St. Regis Sanya Yalong Bay Resort

Luxury resort on the beach, with 2 outdoor pools
The St. Regis Sanya Yalong Bay Resort offers 396 air-conditioned accommodations with MP3 docking stations and DVD players. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 46-inch LCD televisions come with satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding, irons/ironing boards, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a marina are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, IRIDIUM. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open select days.
Make yourself at home in one of the 396 individually decorated guestrooms, featuring MP3 docking stations and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private balconies. Wired and wireless internet access is complimentary, while DVD players and satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a waterslide, and an outdoor tennis court. Additional features at this Art Deco resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Social, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the beach bar or one of 2 bars/lounges, or 2 poolside bars. Buffet breakfasts are available daily from 7:00 AM to 11 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Event facilities at this resort consist of a conference center and 12 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11 AM.
Social - This beachfront fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Ming Xuan - This diner serves lunch and dinner. A children's menu is available.
Driftwood - This beach restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).
24-hour room service is available.

Languages

Chinese (Mandarin), English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11 AM: CNY 234 for adults and CNY 117 for children
  • 4 restaurants
  • 2 poolside bars, 2 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Social
  • Ming Xuan
  • Driftwood

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Sauna
  • Tennis

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms - 12

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Marina on site
  • Terrace
  • Vegetable garden

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Sauna
  • Spa open selected days
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar in bath
  • Grab bar near toilet
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • Rooftop garden
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 46-inch LCD TV
  • DVD player
  • MP3 dock
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 525.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 234 for adults and CNY 117 for children
  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 525.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

St. Regis Sanya Yalong Bay
St. Regis Sanya Yalong Bay Resort
The St. Regis Sanya Yalong Bay Hotel Sanya
The St. Regis Sanya Yalong Bay Resort Hainan
The St. Regis Sanya Yalong Bay Hotel
St. Regis Yalong Bay Resort
St. Regis Yalong Bay
The St Regis Sanya Yalong Bay
The St. Regis Sanya Yalong Bay Resort Sanya
The St. Regis Sanya Yalong Bay Resort Resort
The St. Regis Sanya Yalong Bay Resort Resort Sanya

The St. Regis Sanya Yalong Bay Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 42 out of 66 reviews" "
Rating 8 - Good. 17 out of 66 reviews" "
Rating 6 - Okay. 3 out of 66 reviews" "
Rating 4 - Poor. 2 out of 66 reviews" "
Rating 2 - Terrible. 2 out of 66 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They really pay attention to details
Stayed 3 nights in May 2024

10/10 Excellent

iain jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was excellent and the team were incredibly helpful and always followed up. Gardens and landscaping amazing and heated pool area a real bonus. Beach area needed to be cleaned as plastic bottles, garbage and construction waste dotted along the front of the hotel beach area.
Stayed 5 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was OK. Service, at a 5-start level, was lacking. Only one staff - Cedric - went out of his way to be of service. Not sure I’d spend the money again.
Stayed 4 nights in Jul 2021

10/10 Excellent

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay; great spa. Blah food
The hotel was lovely. The room was spacious with comfortable beds and was in great shape. The pools were nice and surprisingly uncrowded for the size of the resort and the number of guests we saw. The family/shaded pool does need a little TLC (missing tiles, some overgrown areas), but it did not take away from an overall pleasing poolside experience. The staff were courteous and prompt to help, but not all spoke English. With phone translation and basic Chinese it all worked well. The spa was incredible and we went twice during our four night stay. The least impressive aspect of the stay was the food. Overall it was quite overpriced for the quality received. I know that hotels have high food prices and I expected it, but then I also expect commensurate quality. This did not really happen and we ordered takeout once we knew we could do that instead. The beachside buffet and the breakfast were the exception to this; both were lovely. Overall we had a great time and would stay again.
Stayed 4 nights in Jun 2021

10/10 Excellent

Sid Ahmed Islam

Stayed 2 nights in Feb 2021

10/10 Excellent

Bruce Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
Stayed 4 nights in Nov 2020

10/10 Excellent

Nan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The whole room area is excellent and balcony view is very enjoy
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice trip
Very nice hotel and fantastic experience.Thanks very much
Stayed 2 nights in Aug 2020

6/10 Okay

Rikard

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2020

10/10 Excellent

Peiyu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Very nice hotel,and very good service.
Stayed 2 nights in May 2020

10/10 Excellent

Gianni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Down by the Bay
Spent three nights here to take in Yalong Bay. Resort is quite well appointed and it turns out we had some luck as the central pool was just reopened from a refurbishment as we arrived. The pool in question didn’t feel overcrowded even if the attached bar was treated as something of an afterthought. Breakfast was good if a little hectic at peak hours. Did western food at the Driftwood restaurant for a couple nights, and found it quite well executed comparatively. Went with the Oceanview balcony room which turned out to be a better option than the ground poolside one we had considered. Overall quite a nice little getaway!
Stayed 3 nights in Nov 2019

8/10 Good

Endre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019

8/10 Good

Miu ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
But a bit noisy during at night . So can’t sleep well during my stay. A bit disappointed.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool facing the sea! The room is very spacious and clean.
Stayed 5 nights in Apr 2019

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Front desk staff was very badly. Pushing upgrade room and did not care customer time.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I had an amazing experience during our 3 day vacation. The service was outstanding and we enjoyed our time at both the beach and pool areas. The food was overpriced but tasted good.
Stayed 3 nights in Nov 2018

10/10 Excellent

Jill, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely short stay
We had early check in and late check out. All the staff were helpful and our 4 day stay was thoroughly enjoyable and flew by
Stayed 3 nights in Oct 2018

8/10 Good

Kim, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Pleasant stay in St Regis - Sanya
There were several hotels to choose from and we decided on The St Regis because of the butler service. Hotel in general can be updated but the overall service by the staff was excellent. Notable mention was our butler, Cecilia Ma, who was quite attentive and responsive. Her English was quite good as well as my Mandarin was sub par and we communicated in English which was super helpful. Another staff worth mentioning was Joel Zhou from Concierge who was quite helpful as well.
Stayed 4 nights in Oct 2018

10/10 Excellent

Janet, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place for relax!
I have stayed in St.regis for four days three nights with my friends. Staying in this hotel you can definitely not going to anywhere but enjoying the nice beach and swimming pool in st.regis !! Rooms are nice ,facilities are good and people are friendly ! You can definitely just chill with friends in your own room balcony for the whole afternoon ! What’s more, warm welcome from front desk manager Fiona:) She has given us different suggestions where to eat and go ,a warm-hearted person! Lisa from house keeping is also a very helpful girl! We had some problems in bathing room for the second day, and she helped us to solved it immediately, thank you so much! Lastly, we appreciated for the Butler Service, Dana is a smart and helpful girl which helping us every small details within our stays. Even helping us out of her working hours, we thank you from the bottom of our heart! We wish to see you in Hong Kong next time ! We will be back for our next Sanya trip in future !!
Stayed 3 nights in Oct 2018

8/10 Good

Tess, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy, spacious and clean rooms, proximity to the
Classy, spacious and clean rooms, proximity to the beach. However, the “butler” service is non existent. Staff is very friendly especially those greeting us every time we get off the taxi. But otherwise, those helping us with checking in at the counter do not read English very well. They needed me to explain to them my reservation. Also, the promised two queen beds turned out to be only two double beds which is very disappointing.
Stayed 3 nights in Aug 2018

8/10 Good

Stephen, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on the beach
Nice hotel but food and drinks extremely expensive
Stayed 5 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was wonderful, enjoyed my stay. Stayed in a Villa, I highly recommend it
Stayed 3 nights in May 2017

4/10 Poor

CY, kuala Lumpur, Malaysia

Disliked: Property conditions & facilities, room comfort
Nice hotel but inconvenience
Check in service was bad as we were left unattended even though we were the only 2 rooms checking in around 9pm plus. Difficult to have food as all restaurant in the resort close by 10pm & last order at 9.30pm. The only choice is room service as there is no nearby restaurant. We book a car & driver from the hotel to go for a local seaside village for seafood. The journey to the place was supposed for half hour but the driver was lost & we travel for 2 hours into outskirts village & he can't seems to be able to find back the route to highway to go back hotel. At the end we spend 3 hours inside the car without having any meals or dinner from 6.30-9.30pm. A very disappointing experience. Overall the service staff service is average only as you can tell they are inexperience & not well trained. The buffet breakfast food is too local instead of the international buffet spread & the restaurant is so noisy & pack with the locals like a market. The buffet spread of food never change for the 4 days we were there. A real dissapointment as this is my first st regis experience which I m so looking forward.