This hotel was quite simply wonderful. Outstanding customer service with a smile. Such friendly staff and they were very quick with anything we needed. There were literally only 2 drawbacks:
1) There is no internet. This particular item is obviously only necessary if you are someone dependent on being in some contact with the regular world via email on a regular basis; otherwise, the wi-fi on my iPhone while traveling around sufficed.
2) While the beds were enormous and, overall, very comfortable, it was a little awkward that the reason they were so enormous was because they were actually a Queen mattress and a Twin mattress simply pushed together on one giant box spring. Depending on how active you are in your sleep, the occasional break between the mattresses could seem annoying. But it certainly wasn't something I would classify as awful.
Beyond that, every other aspect to the hotel was lovely. It is nestled like multiple little cabins spread out on a mountainside. We were stationed in one of the higher cabins, thus making the view on the rest of the hotel simply beautiful. The pool is open 24 hours a day and was clean and warm (though it was definitely warm because the weather was pretty hot to begin with!). The main restaurant is a covered, but open-aired beauty. The free breakfast is just fruit, juice, coffee and toast, but I don't like huge breakfasts, anyway, so it was always nice. Plus, the ripeness of the fruit was always spectacular. Man, I wish it tasted so good in the States!
I know all the hotels have brochures for tours, etc..., but the hotel staff was so quick to make phone calls about anything and everything you might have questions about or need. And, again, all with a smile. It is, of course, helpful that my wife and I both speak fluent Spanish, but I saw other guests who were treated with the same outstanding treatment as ourselves.
The location is also a short and very safe walk (at any hour of the day) from other restaurants such as La Hacienda. Otherwise, the hotel can call you a cab (cheap) to Quepos or Manuel Antonio for other resturants (I recommend Agua Azul and Kapa Kapa).
Anyway, normally I wouldn't go into reviews with such detail, but I really loved this place. Special shout outs go to Elias the restaurant/bar operator at the hotel who was just such a pleasure. And the guardsman who walked the property at night (just in case!) was also a delight (though I forget his name unfortunately). I highly recommend this hotel.