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Hotel & Spa La Mansión del Burro Azul

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel & Spa La Mansión del Burro Azul

Sundeck
Classic Room, 2 Double Beds | Living area
Children's activities
Classic Room, 2 Double Beds
Check-in/check-out kiosk

Reviews

8.4 out of 10

Very good

Popular amenities

  • Spa
    Spa
  • Room service
    Room service
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi
  • Business services
    Business services

Explore the area

Map
Ignacio Altamirano Sur #35, Centro Historico, Querétaro, QUE, 76000
  • Templo y Convento de la Santa Cruz
    6 min walk
  • Plaza de Armas
    6 min walk
  • Alameda Hidalgo Park
    8 min walk
  • Querétaro, Querétaro (QRO-Querétaro Intl.)
    37 min drive

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • 8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

  • 8 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 6 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Room

Kuku Rukú Querétaro

Pet-friendly
Free WiFi
Housekeeping
24/7 front desk
4.0 out of 5, Very good, (494)
The price is NZ$57
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Kuku Rukú Querétaro

About the area

Querétaro

Centrally located in Querétaro, Hotel & Spa La Mansión del Burro Azul is within a 15-minute walk of Theater of the Republic and Neptune Fountain. .This family-friendly hotel is 1 mi (1.5 km) from Santa Rosa de Viterbo Temple and 1.5 mi (2.4 km) from Franciscan Missions.

What's nearby

  • Aqueduct of Santiago de Querétaro - 10 min walk - 0.9 km
  • Santa Rosa de Viterbo Temple - 14 min walk - 1.2 km
  • Josefa Ortiz de Domínguez Auditorium - 16 min walk - 1.4 km
  • Autonomous University of Querétaro - 4 min drive - 3.6 km
  • Corregidora Stadium - 5 min drive - 3.9 km

Getting around

  • Queretaro Intl. Airport (QRO) - 37 min drive

Restaurants

  • ‪Pluma Lounge Cafe - ‬3 min walk
  • ‪Santa Cecina - ‬2 min walk
  • ‪Cafeteria la Palma - ‬4 min walk
  • ‪Carnitas los Gordos - ‬4 min walk
  • ‪Dodo Café Cóctel Bar - ‬4 min walk

About this property

Hotel & Spa La Mansión del Burro Azul

Family-friendly hotel with a full-service spa connected to the convention center in Querétaro
Hotel & Spa La Mansión del Burro Azul offers 17 accommodations, which are accessible via exterior corridors and feature DVD players and complimentary weekday newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with cable channels.

Bathrooms include rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 17 individually decorated guestrooms, featuring DVD players and flat-screen televisions. Your Select Comfort bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. This hotel also features complimentary wireless internet access and concierge services. Guests can get around on the shuttle (surcharge), which operates within 33.00 kilometers.
Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours).
Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Late night fare is available from room service (during limited hours).

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge) up to 33.00 kilometres
  • Limo/town car service
  • Shopping centre shuttle (surcharge)

Food and drink

  • 1 coffee shop/cafe
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • DVD player
  • In-room childcare (surcharge)
  • Laundry facilities
  • Separate living room
  • Soundproofed rooms

Conveniences

  • Newspapers in reception

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Computer station

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Well-lit path to entrance

More

  • Romance packages available
  • Shared microwave
  • Shared fridge
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Pillow menu
  • Premium bedding
  • Select comfort bed

Bathroom

  • Designer toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels
  • DVD player

Food and drink

  • Oven
  • Stovetop

More

  • Access via exterior corridors
  • Free newspapers (weekdays)
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Soundproofing

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 800 per vehicle (roundtrip)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Moss Hotel Queretaro
Mansion Burro Azul Hotel
Mansion Burro Azul Hotel Queretaro
Moss Hotel Spa
& Mansion Burro Azul Queretaro
Hotel Spa La Mansión del Burro Azul
Hotel & Spa La Mansión del Burro Azul Hotel
Hotel & Spa La Mansión del Burro Azul Querétaro
Hotel & Spa La Mansión del Burro Azul Hotel Querétaro

Hotel & Spa La Mansión del Burro Azul Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 197 out of 409 reviews" "
Rating 8 - Good. 116 out of 409 reviews" "
Rating 6 - Okay. 63 out of 409 reviews" "
Rating 4 - Poor. 19 out of 409 reviews" "
Rating 2 - Terrible. 14 out of 409 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, the hotel was clean and the beds were very comfy.
Stayed 1 night in Jul 2024

2/10 Terrible

juliana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mi experiencia fue muy mala ,despues de 4 horas de viaje desde ciudad de mexico y tener un reserva confirmada y pagada el lugar no me atendio porque llegue a las 12 am sin importar que avise via whatsapp de mi llegada simplemente no les importo y me dejaron fuera en la madrugada
Stayed 1 night in Aug 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean and accessible to train station

10/10 Excellent

Rosalina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Karen

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very bad experience, they told me I could place thing in the refrigerator that is shared and then they took my things out and placed them on the floor .the roof area that is sold on Expedia like a nice place to relax and enjoy the view they have everything closed and they dont allow u to be there.the sitting area is very dirty and the jacuzzi is nasty !honestly this is like an abandoned hotel !staff is not friendly at all ! I normally book with Expedia because it’s always amazing and they only have the best of the best but today is very bad !
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Interesting place not too far from historic district, but the spa is close to non existent, no sauna, hot tub, etc, no massage availability on the day of check in. Still waiting for massage. Will see how it is…
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, food and spa was excellent.Service was amazing. Loved the stay!

10/10 Excellent

Ana Lucia

Stayed 2 nights in Sep 2022

4/10 Poor

Carl

Stayed 3 nights in Sep 2022

10/10 Excellent

María Eugenia

Stayed 1 night in Jul 2022

8/10 Good

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little place, nice staff. The only thing I didn’t like was the bed and pillows. Everything else was nice!
Stayed 2 nights in May 2022

10/10 Excellent

Kevin Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy casero y acomodado a la época. Las amenidades que ofrecen así como extras a la estancia valen la pena.
Stayed 2 nights in Feb 2022

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay. Super quiet, and traditional style.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel in the heart of Queretaro!
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and very beautiful hotel!! Will definitely go back!
Stayed 1 night in Apr 2021

10/10 Excellent

Autry, Silao, México

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The only thing I didn’t like was the room had no windows, therefore it was very warm. Luckily there was a ceiling fan to circulate the air.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bonito
Un hotel bonito, agradable pero un gran punto en contra es que no tiene estacionamiento y la pensión que ellos te recomiendan cuesta $100 or cada 12 horas.
Stayed 1 night in Jan 2020

8/10 Good

Bob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suprised
Arriving from the outside I started to worry and said oh no but going through the door and seeing my name on the notice board things went swimmingly after that. The hotel is lovely and the staff are great and informative. I would stay again!!!
Stayed 2 nights in Oct 2019

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dessert, short and swee.t
I consider my staying at Moss Hotel & Spa very enjoyable. The location was amazing, the staff were very cordial and the Continental Breakfast was considerably tasteful. It was a short, but comforting experience!
Stayed 3 nights in Mar 2019

10/10 Excellent

Jovan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo hotel y confortable.
Es un hotel muy lindo y confortable, el personal es muy amable y tiene un pequeño desayuno. La ubicación es algo céntrica.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018

4/10 Poor

Martina, Mexico

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Rooms are small.Water for shower has no pressure. No Parking .Be careful , police takes your plates
Stayed 1 night in Aug 2018