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The Restaurant staff was great. Management on site not so much.
Heiby
Stayed 2 nights in Sep 2024
8/10 Good
Fredo
Travelled with family
22 Jul 2024
Liked: Cleanliness, staff & service
This boutique Hotel has a unique view over mountains. The staff is very helpful and friendly. Unfortunately the sun beds at the pool area were broken. The restaurant kitchen could be better.
Arguably the best part of this hotel is the truly stunning view that is front and center, with the pool and most rooms overlooking a beautiful drop off into the valley.
What comes a close second is the amazing service from the dedicated staff like Nicholas. Prompt drinks, attention to detail, kindness and personality are all key elements of this stand out experience.
The rooms themselves are good sized and the value is great in my humble opinion. It is worth noting while everything is very clean the rooms are ever so slightly outdated. The dining options are somewhat limited time wise with most folks opting for the breakfast (included) and dinner buffets.
If you are looking for the most amenities and options then I would recommend a better fit. However, if you are looking for a more intimate experience to relax with family and enjoy all the local sights, look no further!
The views from the property are amazing. The staff is very friendly and helpful. The rooms are large.... However, you have to drive down a dirt trail several kilometers to get to the property and it is 30 minutes from Armenia. The dining is very limited to a breakfast and a dinner buffet at 8 am and 7 pm. For the right price this property isn't a bad option however I was charged $140 a night which is outrageous at this price..... Even in high season; for $50-$80 perhaps.... The hot water is limited and the water has sediment in it......Dogs and cats wander the property and the barking wakes you at night....
Unfortunately there are many cats, who literally eat your food from the plate or enter the room. Breakfast is limited. The timing of breakfast is very clearly written on the instructions however staff does not comply: opens later. The road to the hotel is very bad, the hotel is nice , though definitely need to have maintenance( curtains with holes).
Willem
Stayed 2 nights in Jul 2022
6/10 Okay
Juan
Travelled with family and small children
26 Jul 2022
Liked: Cleanliness, amenities
Beautiful view, terrible road to get there (1 mile long).
very pretty; nice pool; nice hot tub; nice breakfast; no a/c; beds are a bit short in length; no closets to hang clothes.
Benjamin N.
Stayed 2 nights in Jun 2022
6/10 Okay
Ernie, NYC
9 Oct 2017
Liked: Cleanliness, staff & service
Great view from terrace but..
Nobody speaks english. We spent 2 nights in a hotel and they over charge us because on day they didn't have electricity in a hotels so we were unaible to charge phones, no wifi and pool was close the one thing that why we came there.
We arrived right before sunset on September 3rd and stayed overnight at this beautiful resort; they gave us the best room available with an amazing view of the valley; we were the only ones there so they treated us with the utmost respect and dedication; they made us feel right at home; all our requests were granted and they even upgraded our room to a supreme suite just so that we would be happy during our romantic stay. We had a romantic dinner; relaxed at the pool; and watched the stars at the jacuzzi. The sauna and steam room were great. The pool is big and clean with a view. The beds are super comfortable and the hammock was a great. There was no air conditioning but the ceiling fan was empunto keep us cool during the day. The food was excellent and the staff was courteous; they didn't hesitate to please us with everything we asked. Acces to the hotel is easy and yet secluded in a beautiful hilltop where you can blend in with nature with breathtaking views of the valleys. I would defenitelly come back to this place.
It takes awhile to get to this hotel but once there the surroundings are very peaceful and relaxing. The staff is very attentive and will do anything to make the stay comfortable. We had to wait for our room to get ready so they gave us a complimentary drink while waiting. The facility was nice but was in need of some repair.
We totally loved this hotel. It has a unique view that you can enjoy in the pool. The staff was really kind and always willing to satisfy your requirements. The food was great, the rooms are quite big and this hotel is pet friendly.
Amazing view over the valley. This hotel is all about the view! The infinity pool is gorgeous. The staff is always ready to assist you.The coffee region is definitely one of a kind and a must see if going to marvelous Colombia.
Enjoyed my stay. The staff was encaging and very eager to assist with questions and requests. The surrounding scenery was breath taking. Management and owners were available to have a drink with or just to have a friendly conversation. Rooms were much bigger than I expected and were very clean. Would go back and would recommend to my friends .
The must beutiful place in the Eje Cafetero, Mirador las Palmas has a great view of nature, the people make you feel at home all the time, rooms elegant decorated and super clean..
We were at the hotel for a family celebration, a total of 5 rooms for 3 nights. One minor room issue was resolved and the overall stay was outstanding. I have traveled to many parts of the world and stayed in many 5 star hotels, never and may I stress never have I received such care and service from top to bottom as this hotel offered. They absolutely have the most incredibly friendly and outgoing staff that I have ever encountered. They helped arrange a party for 13 guests, music, flowers upstairs private room. No way a short summary can encompass how special they made the occasion. Kudos to a beautiful little quiet hotel with a splendid view, nice accommodations, extra special staff. We will be seeing you for New Years Eve!
I took my family for vacations and was looking for a great stay. Rooms are very clean, great views, food is ok and it's 30 mins away from the Parque del Cafe. They offer transportation to the nearest attractions which is very convenient. We enjoyed the stay very much.