I booked this room for me and another person. That person got there before I did and they would not let them check in. When I got there, I immediately felt unsafe because of all the loitering going on in the parking lot. There was only one person working the front desk and the wait to check in was incredibly long, even at 10pm. The elevator was broken, but this was not noted anywhere during the booking process. There was refusal to give any lower floor than 4th. Due to medical conditions, the person staying with me could not climb four flights of stairs. I tried to cancel the reservation due to this, but was told they would only cancel one night, not both-even though the negligence was on their part.