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Serena Inn & Suites - Rapid City

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serena Inn & Suites - Rapid City

Lobby
Coffee/tea maker
Free daily on-the-go breakfast
Interior
Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

6.4 out of 10

Popular amenities

  • Pet-friendly
  • Gym
  • Breakfast included
  • Air conditioning
  • 24/7 front desk
  • Parking included

Explore the area

Map
2124 N Lacrosse St, Rapid City, SD, 57701
  • Rushmore Mall
    6 min walk
  • Pirate's Cove Adventure Golf
    11 min walk
  • Burger King
    1 min walk
  • Rapid City, SD (RAP-Rapid City Regional)
    18 min drive

Room options

View all photos for Traditional Double Room

Desk, laptop workspace, iron/ironing board, free WiFi

Traditional Double Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Single Room

Desk, laptop workspace, iron/ironing board, free WiFi

Traditional Single Room

  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Single Room

Traditional Single Room

Traditional Single Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Double Room, 2 Double Beds

Desk, laptop workspace, iron/ironing board, free WiFi

Traditional Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Executive Studio Suite

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Country Inn & Suites by Radisson, Rapid City, SD

Pool
Hot tub
Breakfast included
Pet-friendly
4.5 out of 5, Wonderful, (1628)
The price is NZ$149
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Country Inn & Suites by Radisson, Rapid City, SD

About the area

Rapid City

With a stay at Serena Inn & Suites - Rapid City in Rapid City, you'll be within a 15-minute walk of Rushmore Mall and Pirate's Cove Adventure Golf. .This hotel is 21.3 mi (34.2 km) from Black Hills National Forest and 2.1 mi (3.4 km) from Journey Museum & Learning Center.

What's nearby

  • Rushmore Mall - 6 min walk
  • Watiki Water Park - 4 min drive
  • Central States Fairgrounds - 5 min drive
  • The Monument Civic Center - 5 min drive
  • Main Street Square - 5 min drive

Getting around

  • Rapid City Regional Airport (RAP) - 18 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪Texas Roadhouse - ‬11 min walk
  • ‪Rushmore Mall Food Court - ‬15 min walk
  • ‪Fuji Japanese Steakhouse & Sushi Bar - ‬3 min drive
  • ‪Culver's - ‬3 min drive

About this property

Serena Inn & Suites - Rapid City

Hotel in Rapid City with free breakfast and a fitness center
Serena Inn & Suites - Rapid City offers 114 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Accommodations offer separate sitting areas. 42-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 114 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary on-the-go breakfast is served daily from 7:00 AM to 9:30 AM.
Featured amenities include a 24-hour front desk and a safe deposit box at the front desk. Free self parking is available onsite.
A complimentary on-the-go breakfast is served each morning between 7:00 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • On-site parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM–9:30 AM

Things to do

  • Fitness centre

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Housekeeping (on request)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Assistive listening devices available
  • Handrails in hallways
  • Handrails in stairwells
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Laundry detergent
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include window guards

We should mention

This property does not have elevators

Property is also known as

Serena Inn Suites Rapid City
Serena Inn & Suites Rapid City
Serena Inn & Suites - Rapid City Hotel
Serena Inn & Suites - Rapid City Rapid City
Serena Inn & Suites - Rapid City Hotel Rapid City

Serena Inn & Suites - Rapid City Reviews

Reviews

6.4
Rating 10 - Excellent. 223 out of 962 reviews" "
Rating 8 - Good. 236 out of 962 reviews" "
Rating 6 - Okay. 174 out of 962 reviews" "
Rating 4 - Poor. 148 out of 962 reviews" "
Rating 2 - Terrible. 181 out of 962 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Taylor

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got charged for our booking, just to arrive and find out the entire hotel is shut down and not even open. Locked doors. Not a single vehicle in the parking lot.
Stayed 2 nights in Feb 2023

2/10 Terrible

Shari

Stayed 1 night in Dec 2022

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sink could be fixed; otherwise all was great.
Stayed 1 night in Sep 2022

4/10 Poor

Gary

Travelled with partner
Disliked: Cleanliness
Room floor and counter tops were very dirty. The floor were not vacuumed and counters were sticky and had old food crumbs. Simply was not cleaned. Bed was fine.
Stayed 1 night in Sep 2022

8/10 Good

Whitney

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Tera

Liked: Cleanliness
Older hotel but was clean
Stayed 1 night in Sep 2022

10/10 Excellent

Damian

Travelled with family
Liked: Cleanliness, staff & service
Poor staff
Stayed 1 night in Sep 2022

10/10 Excellent

Pat

Stayed 1 night in Aug 2022

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

Genevieve

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The breakfast was not good cold left over coffee. The AC in our rm wasnt working. The plug was missing out of the sink good thing my rings didnt fall in it
Stayed 1 night in Aug 2022

4/10 Poor

Erika, alden

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
What a sketchy dump!
First, at the entrance of the hotel was a gauntlet of sketchy young people sitting around smoking. I guess they did not see the "no smoking" with 25 ft sign. Or probably just didnt care. This hotel has three floors, no elevator. Since I'm a few months out from knee replacement surgery, of course our room was on the third floor. The first room we were given: photos below. The beds were unmade and the cover of the ac was on the floor. We were offered another room, again on the third floor. As for breakfast, nothing was left, let alone replenished. The carpet was filthy throughout. To make matters worse, it just happened to be our anniversary and we we on a road trip. If it wasnt for the fact that it was late and nothing else was available close, we would have been out of there!
Unmade beds first room
Bedding on the chair
AC front cover on the floor
Stayed 1 night in Aug 2022

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, old, but good for price
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Sheila, Orland

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional! Very friendly and helpful. Will stay there again.
Stayed 1 night in Jul 2022

8/10 Good

Candiace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night sleep but no elevator to get to 3rd floor 😴☹️
Stayed 1 night in Jul 2022

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Jody

Stayed 1 night in Jul 2022

2/10 Terrible

horacio

Scammers in hotel and Expedia Week paid in advance for 2 rooms I have paid for 2 rooms for a week and when the guys arrive in the morning it was no rooms available and the almost $ 1,600.00 went lost not really happy when you got robbed
Stayed 7 nights in Jul 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old. Stained carpet and bedding.
Stayed 1 night in Jul 2022

2/10 Terrible

Chris

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Look elsewhere
We stayed two nights, the first room smelled so bad we asked to be moved the next morning. The second room was a bit better but was also smelly. Seemed to come from the A/C units. Breakfast was basically granola bars but the coffee was pretty decent. The staff were nice and accommodating.
Stayed 2 nights in Jul 2022

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t believe the photos or the description!!!
Just needed a clean place to rest for the night while on the road & do a load of laundry. Laundry room was out of order. Place looks NOTHING like the photos. Hair all over bathroom floor. Musty odor. People who seem to live there are out front smoking always. Breakfast was wrapped sweets and granola bars. Definitely will not return here.
Stayed 1 night in Jun 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay
This was not a pleasant stay, the whole building smelt like it had water damage and each room was filthy, nothing was cleaned besides bedsheets. Carpet was ripped up, bugs flying through the broken screen, and paper thin comforter.
Stayed 1 night in Jun 2022

6/10 Okay

Phil

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2022