4/10 Poor
Amanda
Travelled with group
10 Aug 2024
Disliked: Amenities, property conditions & facilities
Pros: Lovely pool. Breakfast buffet was yummy and some of the staff were attentive. Easy check in and check out process. Plenty of parking. Cons: Hotel looked dingy and just plain sad. Strong smell of bleach in lobby. Smell of incense was not inviting but overwhelming, almost as if they were covering up the smell of a dead body. The room was very clean but dated. In other words, nothing in the hotel looked like the vibrant photos on the website. There were no towels in the room and they only gave us one roll of toilet paper. We put our bathing suits on and went downstairs and asked the staff at the front desk for towels and TP. We went out to the pool and asked the pool attendant how to get on the beach. He said that it was closed. I think I could have overlooked most of the negative feedback I'm giving right now had the beach been open. My friend and I drove all the way from Al Ain to go to the beach. Nowhere on the website did the hotel mention that the beach was closed. Still no towels when we got back to the room. Brown and yellow liquid came out of the faucet in the shower. Kettle didn't work and my balcony chair had a hole in the middle. To say this hotel was an unpleasant experience would be an understatement. We went to the Beach House at the hotel down the street and had dinner. We had massive hotel envy. That dinner was the best experience in Ras. Should have booked there:(
Amanda
Stayed 1 night in Aug 2024