The staff (middle age man) shown not friendly and no smiling during check in.
I got the small corner room which window placed near the rooftop, I do not mind just 1 night stay with small room.
However, we can’t open the window to let cold air in and end up caused stuffy. I am from South East Asia need cold but not hot in the room.
I requested to have remote control on the aircon but was rejected by the front desk. Answer from him is now not winter but Autumn.
Therefore with no choice I requested to change the room, I explained to him I do not need heater but need cold air from outside, he was reluctant but agreed my request.
Hotel is nice, breakfast is very good, room is comfort but poor customer service