2/10 Terrible
David R.
25 Jul 2023
Disliked: Cleanliness
Wouldn't have a clue!
We never got to stay in this property because one hour before we were due to check in, we received a message from the owners telling us that our booking had been cancelled because there was 'a bug in our tool'!?!? The owner even put the phone down on me when I called to try to find out what was going on. A 45mins phone call to Vrbo still couldn't resolve our situation. They too called the owners and were told it was because of bed bugs!!! Seriously?!?!
We suffered an extreme amount of stress and anxiety trying to sort the situation after a very long 6 hour drive and were very disappointed that the end of our holiday had to end like this. Vrbo were unable to secure us with an emergency hotel (we sorted this ourselves) and all I can hope is that they offer us a full compensation for their poor service and lack of adequate solution and the owners of the property in Reims are penalised for their appalling behaviour; cancelling a booking one hour before arrival is totally unacceptable.
David R.
Stayed 2 nights in Jul 2023