Me and my partner booked this hotel as a last minute thing as we decided to go and see some family. Upon arrival, the overall hotel smelt a bit like urine. The gentleman at reception was polite enough but soon left once we'd be given our room number and codes to get in, i feel like this could have been explained better, but we were just expected to get on with it and know what we were doing.
As we headed up to our room, the sound coming from the room next door was a joke. Their television was on far too loud and no member of staff had approached them regarding it. We wanted to get our heads down but this made it extremely difficult.
Additionally to this, the overall cleanliness of the hotel was not good at all, one of the shared bathrooms had urine in the toilet and on the toilet seat/floor, our private bathroom had no working shower (ice cold), we had purposely booked a room with a private bathroom and paid more so that we didn't need to use a shared one. Also, their was only 1 towel given for 2 people and half a toilet roll.
Their was patches all over the walls, touch up jobs done, a hole in the bathroom door. There was stains on our bed sheets, which knocked me sick to be honest. Especially with the covid-19 situation at the moment. It looked as if the whole hotel just hadn't been given a thorough clean for a long time. Also, the single bed was broken, when you sat on it, you just fell in.