Our stay was great, just as you would expect from a sercotel. we had a lovely snack dinner at the bar later in the evening, our waiter was lovely and food was good. Having breakfast and parking included was great, breakfast was varied and plenty. The downside for us cam after checkout when we arrived at our next location in Spain, I reaslised I had left my toilet bag in the bathroom. I rang and the gentleman I spoke to confirmed that they had it, but told me he was unable to send it to me as they have a lost property form online and I had to use that to get it back. I went online and filled out the form asking if it could be forwarded to another hotel as we are travelling for tne next several weeks, to date I have had no communication from them at all, I have supplied phone and email but nothing. Very disappointing.