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Comfort Suites Innsbrook - Short Pump

2.5 star property
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Studio Suite, Multiple Beds, Non Smoking
Exterior
Lobby
Indoor pool, open 10:00 AM to 10:00 PM, pool loungers

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Breakfast included
  • Housekeeping
  • Laundry
  • Gym

Explore the area

Map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪5 min drive‬
  • Regency Square Mall
    ‪8 min drive‬
  • Henrico Doctors' Hospital
    ‪9 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪28 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Wingate by Wyndham Richmond Short Pump

Pool
Breakfast included
Parking included
Free WiFi
4.3 out of 5, Excellent, (1776)
The price is NZ$220
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Wingate by Wyndham Richmond Short Pump

About the area

Glen Allen

With a stay at Comfort Suites Innsbrook - Short Pump in Glen Allen, you'll be in the business district, within a 5-minute drive of Short Pump Town Center and Elk's Lodge. .This hotel is 13.5 mi (21.7 km) from Greater Richmond Convention Center and 3 mi (4.8 km) from Virginia Hospital & Health.

What's nearby

  • Short Pump Town Center - 5 min drive
  • Henrico Doctors' Hospital - 9 min drive
  • Lewis Ginter Botanical Garden - 12 min drive
  • University of Richmond - 13 min drive
  • Henrico Sports & Events Center - 13 min drive

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Golden Corral - ‬17 min walk
  • ‪Noodles & Company - ‬8 min walk
  • ‪Silver Diner - ‬4 min walk
  • ‪The Beach House - ‬8 min walk
  • ‪Five Guys - ‬8 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Suburban hotel with free breakfast and a fitness center
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with MP3 docking stations and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 125 guestrooms featuring microwaves and flat-screen televisions. Your pillowtop bed comes with premium bedding, and all rooms are furnished with double sofa beds. Cable programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional features at this Victorian hotel include complimentary wireless internet access, a fireplace in the lobby, and complimentary use of a nearby fitness facility.
A complimentary buffet breakfast is served daily from 6 AM to 9 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Glen Allen? This hotel has 1640 square feet (148 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6 AM and 9 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM–9 AM
  • Coffee/tea in a common area

Things to do

  • Access to nearby health club
  • Access to nearby indoor pool
  • Fitness centre
  • Indoor pool

Family friendly

  • Access to nearby indoor pool
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Sofa bed

Conveniences

  • Lift
  • Free newspapers in reception
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Multilingual staff
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (1640 square feet)
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Front entrance ramp
  • Handrails in stairwells
  • Lever door handles
  • Pool hoist on site
  • Step-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Communal living room
  • Fireplace in reception
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Double sofa bed
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • TV channels
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
5 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 306 out of 1000 reviews" "
Rating 8 - Good. 267 out of 1000 reviews" "
Rating 6 - Okay. 172 out of 1000 reviews" "
Rating 4 - Poor. 126 out of 1000 reviews" "
Rating 2 - Terrible. 129 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast was decent.
We were on the 5th floor and the elevator went out on the 2nd day of a weeklong stay. The ice machine was also broke on our floor and apparently all other floors as ice was only on the 1st floor. They didn't charge hotels.com right for the room the first day, said nothing about the discrepancy, and ended up charging my card instead. So I had to call and ask why they charged me another day on a fully prepaid reservation. They sent me two blank folios, no days, no charges, just name, dates and room number and told me I had to square up with hotels.com. The lamp was broken in our room. Fridge freezes things. Bed was amazing, A plus on that Location also amazing. Breakfast was decent.
Stayed 6 nights in Oct 2024

4/10 Poor

DAVID

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
we were on the 5th floor, elevator out 2 of the 3 nights we stayed, noise out side 1st night, back door locked and card key would not open it, staff at front desk did not seem to care about elevator being out
Stayed 3 nights in Oct 2024

2/10 Terrible

joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Gross hotel-do not stay here
The place on the outside is fine however inside is a complete dump. Not working elevator. Breakfast was gross and area was uncleaned. All hotel smelled like weed. Rooms were gross, bathrooms were not maintained
Stayed 2 nights in Oct 2024

10/10 Excellent

Stella

Stayed 2 nights in Sep 2024

8/10 Good

CAROLYN

Liked: Room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Javoreon

Travelled with partner
Disliked: Property conditions & facilities
The hallways was dirty, the elevator didn’t work. I got to my room and the mirror had vulgar words carved on it. The tile in the bathroom on the ceiling fell down on to the ground, the sink head was loose, the shower wouldn’t drain and it wouldn’t get hot. We was in that room before we asked for another one, and the other room was a little bit better but I don’t understand why they wouldn’t put us in it from the jump
Stayed 2 nights in Oct 2024

4/10 Poor

Crystal

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were many things wrong with this hotel. It’s almost hard to believe it’s in such bad shape considering its location in Innsbrook. Staff never made eye contact once. I attempted to interact with three different staff, two were on their phones with earbuds in and didn’t acknowledge me. This was even the case when I checked out a day early. Elevator was broken, had to take luggage up three flights. Stairwell was filthy and reeked of urine and cigarette smoke. Hallway floors appeared not to have been swept in weeks. In my room, the hallway light was broken and two of the other lights were inoperable. There were multiple water stains on the ceiling and peeling paint and wallpaper throughout the room. The comforter had a cigarette burn mark/hole in it. The couch had a huge tear in the upholstery and was sunken in- couldn’t sit on it. There were ants throughout the room and the water pressure in the sink was nonexistent. The bed was somewhat comfortable - the only saving grace. The second night the hallway reeked of marijuana and the smell crept into the room. There were also people “partying” in the hallway until at least 11pm. I had enough and checked out the next day - I had a three day reservation and checked out after two days, couldn’t bring myself to stay another night. When I was gathering my belongings to leave, there was a heavy burning smell in the hallway - the only way to describe it would be burning plastic combined with cat urine and skunk.
Stayed 3 nights in Oct 2024

4/10 Poor

Henry

Travelled with partner
Disliked: Amenities, property conditions & facilities
The elevator was out, there was a loud, unruly baby shower, and I did not enjoy my stay.
Stayed 2 nights in Oct 2024

6/10 Okay

Adabella

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel overall is clean but outdated. Pool looked murky and elevators had issues. Otherwise the staff and area where it’s located were great.
Stayed 3 nights in Oct 2024

8/10 Good

Markeisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floor was soaked and nothing that a wet&vac could have taken care of. Phone in room didnt work had to use cell phone to touch base with front desk. No elevator, pool was closed 2nd day because of a party goung in the dining room and lobby. Hallway had puke on the floor and steps. Door key didn't work until after 4 times coming down to lobby. This is the worst place that I have ever stayed in. No mgr on duty to talk to.
Stayed 2 nights in Oct 2024

10/10 Excellent

james trice

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff
Stayed 1 night in Sep 2024

8/10 Good

Donna

Stayed 1 night in Sep 2024

8/10 Good

shane

Stayed 1 night in Sep 2024

10/10 Excellent

Rachel

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendl staff, quiet
Stayed 1 night in Oct 2024

10/10 Excellent

Malinda

Stayed 1 night in Sep 2024

2/10 Terrible

gary, homer city

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Everything was dirty, room. Hallway and outside. Room had ants. Employees smoke at the entrance and cigarette smell is overwhelming. Need I ssy more
Stayed 4 nights in Sep 2024

2/10 Terrible

Jace

Disliked: Staff & service, property conditions & facilities
They wouldn't refund me even though i couldn't stay there
Stayed 3 nights in Sep 2024

2/10 Terrible

lyn

Disliked: Cleanliness, staff & service, property conditions & facilities
room was dirty and no hot wster
Stayed 1 night in Sep 2024

8/10 Good

james trice

Stayed 1 night in Sep 2024

6/10 Okay

keerthi

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in Sep 2024

10/10 Excellent

Chandler

Stayed 4 nights in Sep 2024

10/10 Excellent

walter

Stayed 1 night in Sep 2024