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Hyatt Place Richmond/Innsbrook

3.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hyatt Place Richmond/Innsbrook

Lobby
Exterior
Premium bedding, desk, laptop workspace, blackout curtains
Premium bedding, desk, laptop workspace, blackout curtains
Room, 1 King Bed, Accessible, Bathtub

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Pet-friendly
  • Housekeeping
  • Gym
  • Parking included

Explore the area

Map
4100 Cox Rd, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪4 min drive‬
  • Regency Square Mall
    ‪7 min drive‬
  • Henrico Doctors' Hospital
    ‪8 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed with Sofa bed

  • 34.8 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

  • 35 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (High Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, Multiple Beds (High Floor)

  • 35 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Bathroom

Room, 1 King Bed, Accessible, Bathtub

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed (High Floor)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hilton Garden Inn Richmond Innsbrook

Pool
Hot tub
Pet-friendly
Free WiFi
4.2 out of 5, Very good, (1005)
The price is NZ$194
for 1 room
includes taxes & fees
13 Feb - 14 Feb
Hilton Garden Inn Richmond Innsbrook

About the area

Glen Allen

With a stay at Hyatt Place Richmond/Innsbrook, you'll be centrally located in Glen Allen, a 4-minute drive from Short Pump Town Center and 12 minutes from University of Richmond. .This hotel is 12 mi (19.3 km) from Virginia Commonwealth University and 13.3 mi (21.4 km) from Greater Richmond Convention Center.

What's nearby

  • Short Pump Town Center - 4 min drive
  • Henrico Doctors' Hospital - 8 min drive
  • Lewis Ginter Botanical Garden - 12 min drive
  • University of Richmond - 12 min drive
  • Virginia Commonwealth University - 16 min drive

Getting around

  • Richmond Staples Mill Road Station - 12 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Golden Corral - ‬19 min walk
  • ‪Noodles & Company - ‬5 min walk
  • ‪Silver Diner - ‬3 min walk
  • ‪The Beach House - ‬5 min walk
  • ‪Five Guys - ‬6 min walk

About this property

Hyatt Place Richmond/Innsbrook

Art Deco hotel with free breakfast and a 24-hour fitness center
Hyatt Place Richmond/Innsbrook offers 124 accommodations with MP3 docking stations and DVD players. Accommodations offer separate sitting areas. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 124 guestrooms featuring MP3 docking stations and DVD players. Wired and wireless internet access is complimentary, while 42-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include desks and separate sitting areas, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a television in a common area. Additional features at this Art Deco hotel include a picnic area, complimentary use of a nearby fitness facility, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 8:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Glen Allen? This hotel has 1195 square feet (111 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 8:00 AM and 9:00 AM.
Hyatt Place Richmond/Innsbrook has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM–9:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • 24-hour fitness centre

Family friendly

  • DVD player
  • Free cots/infant beds
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • 24-hour business centre
  • Conference space (1195 square feet)
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Handrails in stairwells
  • Lever door handles
  • Pool hoist on site
  • Step-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • DVD player
  • MP3 dock
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Mini fridge
  • Wet bar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only

Property is also known as

Hyatt Place Richmond/Innsbrook
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Hotel Glen Allen
Glen Allen Hyatt
Hyatt Glen Allen
Hyatt Place Richmond Innsbrook
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel Glen Allen

Hyatt Place Richmond/Innsbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 427 out of 1004 reviews" "
Rating 8 - Good. 251 out of 1004 reviews" "
Rating 6 - Okay. 152 out of 1004 reviews" "
Rating 4 - Poor. 93 out of 1004 reviews" "
Rating 2 - Terrible. 81 out of 1004 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Darrin

Stayed 2 nights in Sep 2024

6/10 Okay

Jacob

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Angela, Bumpass

Liked: Staff & service
Stayed 1 night in Oct 2024

2/10 Terrible

Paul E.

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed
The room was dirty on the heat unit. The shower was terrible with mold /mildew and caulk peeling. The shave pad was in the opposite end of the shower. Leaving your face in the spray while trying to shave. The water took OVER 5 mins to get hot to use the sink or shower. Most importantly the door did not shut without slamming and extra pressure to latch. When leaving we were able to push the door back open several times before it was latched and secure to leave. THIS ROOM WAS SUPPOSED TO HAVE BEEN RENOVATED! The linens were clean and we made it work for our short stay. There was no microwave to use in the room. The staff was very nice and tried to help as much as possible. Wont be returning
Stayed 2 nights in Oct 2024

6/10 Okay

La'Shona

Travelled with partner
Disliked: Property conditions & facilities
They were under construction and some furniture was missing out the room
Stayed 3 nights in Oct 2024

10/10 Excellent

Latisha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Darrin

Stayed 1 night in Sep 2024

8/10 Good

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gave 4 stars instead of 5 for most because of construction work
Stayed 1 night in Oct 2024

2/10 Terrible

Todd

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived and only one elevator was working and it was barely moving. Got to the room and it had not been cleaned there were plastic baggies and other trash on the floor. There were no towels at all. The fold out bed would not fold out. We even had the manager come try and she could not get it to open. Then we realized that there were no blankets in the room so the manager had to go back and get those. She was rude and mumbled something like I’ll put in a work order. Overall terrible experience.
Stayed 1 night in Oct 2024

2/10 Terrible

Vibha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst service ever.. dirty bathroom..
Stayed 1 night in Oct 2024

2/10 Terrible

William

Disliked: Cleanliness
Take to long to send money back
Stayed 1 night in Sep 2024

2/10 Terrible

Yankira

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Erica

Travelled with family
Disliked: Property conditions & facilities
Did not know about the renovations until after we booked . Noisy due to the construction .
Stayed 2 nights in Sep 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

david

They are remodeling the 4th flood, where the ice machine is. There are no signs indicating that plus long waits for elevators as the constructuon guys are using them. Went to 4th floor , no ice machine in aervice and then had a 7 minute wait for an elevator , went to 6th floor for ice and that machine didnt work either. Had to go to lobby. They should put signs up warning guests , NO ICE and do not go to 4th floor.
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Travelled with group
Disappointing
I normally do not leave reviews - especially ones that might tarnish the reputation of an establishment, that being said, I post this out of concern for issues of sanitation. I booked this room several days prior to my stay and had no idea that the hotel was and continues to be under renovation. The two elevators are shared with the construction workers hauling debris out from the upper floors - understandably there might be debris on the elevator floor from such activity but over my 2 night stay noticed that the same trash and dust on the elevator floor stayed there. It was clear upon entering the room - priced at roughly $140 per night not including tax - why the hotel was undergoing such renovations. The paint was scratched and worn around the trim in the room, there was a stain/hole in the curtains, the cable outlet was separated from the wall and laying on its side, there were areas not painted that were very noticeable, the carpet was slightly damp and bathroom floor sticky. No one was around during the breakfast buffet when I was there to tidy and wipe clean the counters periodically from guests spilling food on them. There were flies. I decided to forgo breakfast. Trash cans outside the hotel near the pool and picnic were not emptied on a regular basis as I observed an empty cigarette box handing out of a garbage can for two days. The staff were friendly but unfortunately, I will not stay there again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Sep 2024

10/10 Excellent

Shawnetta

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the ballroom and restaurants.
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The pics online are a trap!
This hotel was soooo bad. The pictures on the website did not match the rooms. It is completely outdated- stains on the furniture, weird bugs crawling on the wall- I felt so uncomfortable. I requested to change rooms and that’s when I was informed that they had renovated rooms available. I appreciate her changing the room but it wasnt much of a difference. It was just a weird vibe in the hotel. It was so bad we left a day early and just stayed with family. The elevator was so dirty, the floors were dirty. I honestly feel like this was a case of false advertisement. Don’t stay here- for your own sanity.
Stayed 3 nights in Sep 2024

10/10 Excellent

David

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property!!!!
Stayed 1 night in Sep 2024

4/10 Poor

Howard

Travelled with family
Disliked: Amenities, property conditions & facilities
When booking they should have mentioned they are under renovations. The description mentions pool. The pool looks like it was never opened. The place was a dump
Stayed 1 night in Sep 2024

10/10 Excellent

Zachariah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Tayvon

Stayed 2 nights in Aug 2024

2/10 Terrible

Danay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I’m sorry but if there is going to be remodeling I think we should know ahead of time the bathroom had mold the entrance had a dirty rug and 2 giant black trash can in the entrance because it was raining and water was dripping from ceiling I have stay here before and it was never like this
Stayed 4 nights in Jul 2024

10/10 Excellent

Andrea

Stayed 2 nights in Aug 2024