This stay was a major major letdown, I'd booked to stay for 3 nights for some R&R during our two-week holiday which was otherwise about being constantly on the go. Having previously really enjoyed our stay in Yellowstone National Park where all the facilities are run by the National Park Service and the staff were friendly and engaging, Delaware North are the complete opposite, and should, frankly, hang their heads in shame.
Our accommodation was not only some distance, but also down an extremely steep hill from the restaurant / coffee stand / shop, the drive to this was only explained on arrival. Yes, the map is on their website, but it's 2D with no explanation that the accommodation is actually on many different levels.
There were no safes in the rooms, this meant I had to carry our passports everywhere so they could not get stolen. Reception didn't seem to understand my surprise at the lack of security.
The rooms were dark everywhere, dark walls, floors, ceilings, and surrounded by trees not being cut effectively to allow any light into the properties.
We arrived on the Thursday, on Friday the espresso machine broke and wasn't fixed by the time we left on the Sunday, so no opportunity to get a decent coffee.
The restaurant menu was extremely limited, we ran out of options by our last night so had to repeat what we ate. Finally when I checked out, the lady asked if everything with our stay was OK, when I said no and tried to explain I could tell she was not listening.