4/10 Poor
Patricia
Travelled with partner
30 Oct 2024
Disliked: Staff & service
There was a refrigerator truck outside our window that was making load noise. It would run for 15 min then shut down. It was annoying. I called downstairs to the front desk and asked them to see if they could have the truck moved. I was told they would look into it. This was all around 10:30pm. Nothing was done so I called again as we could not sleep with the noise. I was told they would find out if it was a person staying at the property. So we waited. An hour later nothing changed. Again I called downstairs and was told it was someone staying at the hotel but that they would not ask them to move the truck. I explained, if they do not have them move the truck then I would be calling the police. Well, they did not move the truck. I called the police and they did NOTHING. Now it is 1:00am and I called the front desk and the girl told me she knew nothing about this. I was not happy. So at 1:30am we moved to another room. Except for the last girl we spoke to, the front desk did nothing. I will NEVER STAY AT HILTON AGAIN!!
Patricia
Stayed 3 nights in Oct 2024