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Extended Stay America Suites Rochester Henrietta

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Extended Stay America Suites Rochester Henrietta

Studio, 2 Double Beds, Non Smoking
Exterior
Property amenity
Lobby
Studio, 1 Queen Bed, Non Smoking

Reviews

6.2 out of 10

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning

Explore the area

Map
700 Commons Way, Rochester, NY, 14623
  • Marketplace Mall
    3 min drive
  • Monroe Community College
    4 min drive
  • Tim Hortons Iceplex
    5 min drive
  • Rochester, NY (ROC-Greater Rochester Intl.)
    10 min drive

Room options

View all photos for Studio, 2 Double Beds, Non Smoking

Studio, 2 Double Beds, Non Smoking

Studio, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 Queen Bed, Accessible, Non Smoking

Studio, 1 Queen Bed, Accessible, Non Smoking

Studio, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
Super 8 by Wyndham Henrietta/Rochester Area
Breakfast included
Free WiFi
Air conditioning
Parking available
3.3 out of 5, (1002)
Super 8 by Wyndham Henrietta/Rochester Area

About the area

Rochester

When you stay at Extended Stay America Suites Rochester Henrietta in Rochester, you'll be near the airport, within a 10-minute drive of University of Rochester and Rochester Institute of Technology. .This hotel is 5.7 mi (9.2 km) from Strong and 14.2 mi (22.8 km) from Lake Ontario.

What's nearby

  • Marketplace Mall - 3 min drive - 3.1 km
  • Monroe Community College - 4 min drive - 2.9 km
  • Tim Hortons Iceplex - 5 min drive - 3.2 km
  • University of Rochester - 8 min drive - 6.3 km
  • Rochester Institute of Technology - 9 min drive - 9.0 km

Getting around

  • Rochester Station - 17 min drive
  • Greater Rochester Intl. Airport (ROC) - 10 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬18 min walk
  • ‪Dairy Queen - ‬13 min walk
  • ‪Taco Bell - ‬17 min walk
  • ‪Tully's Good Times - ‬5 min walk

About this property

Extended Stay America Suites Rochester Henrietta

Hotel in Rochester with free breakfast and a 24-hour front desk
Extended Stay America Suites Rochester Henrietta offers 127 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

Make yourself at home in one of the 127 guestrooms, featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.
Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
A complimentary on-the-go breakfast is served each morning between 6 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • On-site parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6 AM–9:30 AM
  • Coffee/tea in a common area

Family friendly

  • Free cots/infant beds
  • Free rollaway/extra beds
  • Kitchen
  • Laundry facilities
  • Microwave
  • Fridge

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Laundry facilities

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Kitchen
  • Microwave
  • Fridge
  • Stovetop

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Extended Stay America Henrietta
Extended Stay America Henrietta Hotel
Extended Stay America Henrietta Hotel Rochester
Extended Stay America Henrietta Rochester
Extended Stay America Rochester Henrietta
Extended Stay America Rochester Henrietta Aparthotel
Extended Stay America Henrietta Aparthotel
Extended Stay America Rochester Henrietta
Extended Stay America Henrietta
Hotel Extended Stay America - Rochester - Henrietta Rochester
Rochester Extended Stay America - Rochester - Henrietta Hotel
Hotel Extended Stay America - Rochester - Henrietta
Extended Stay America - Rochester - Henrietta Rochester
Extended Stay America Rochester Henrietta Hotel
Extended Stay America Henrietta Hotel
Extended Stay America Rochester Henrietta
Extended Stay America Suites Rochester Henrietta Hotel
Extended Stay America Suites Rochester Henrietta Rochester
Extended Stay America Suites Rochester Henrietta Hotel Rochester

Extended Stay America Suites Rochester Henrietta Reviews

Reviews

6.2
Rating 10 - Excellent. 181 out of 1000 reviews" "
Rating 8 - Good. 261 out of 1000 reviews" "
Rating 6 - Okay. 198 out of 1000 reviews" "
Rating 4 - Poor. 131 out of 1000 reviews" "
Rating 2 - Terrible. 229 out of 1000 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Vijender

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Management is poor. Booked King bed and it was not available Aug 18th and 19th. Microwave not working, carpet was dirty.
Stayed 2 nights in Aug 2024

2/10 Terrible

Nunzia

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Read this before you book
My room has absolutely nothing in it. They have one bar of soap 2 towels a bed a chair a desk a tv and remote that was it - I had the kitchen without a single item in it no microwave no hair dryer and then the best part of this whole experience the shadiest people stayed here… and the fire alarm went off at 1 am … someone knocked on my door before then a bunch of drunk people. Terrible experience I do not recommend - staff was very nice
Stayed 2 nights in Aug 2024

2/10 Terrible

Tamika

Disliked: Property conditions & facilities
I was extremely disappointed in this property. The elevator was filthy. The hallways were not well lit and when entering my assigned room, I was greeted with the distinct smell of cigarette smoke embedded in the tapestry. This was not a 5 star hotel and that was not my expectation; but the conditions were not livable even for one night. I forfeited the room without a refund.
Stayed 1 night in Aug 2024

2/10 Terrible

Vijender

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Robinson

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dated, and our first room had a leak in the bathroom. Our second room smelled like curry and there was a fight on our floor. It's not a place you want to spend a night. The front desk was not attentive and when I checked out (the same day I checked in) they forgot to check me out in their system, making getting a refund more difficult for me. They would not answer the phone and I had to drive back to ask them to please take me out of their system—terrible experience.
Stayed 3 nights in Aug 2024

2/10 Terrible

ROBERT

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was represented as smoke free. The room smelt pot and tobacco. A security door was open. Breakfast was coffee in the lobby
Stayed 3 nights in Aug 2024

2/10 Terrible

Scott

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like smoke the curtain rode was broken half off the wall. The sinked leaked there wasn't any utensils for the kitchen area.the rugs had stains all over it. They say a grab and go breakfast they had nothing. It say no smokeing with in a hounded feet of the building people was smoking by the entrance.And alot of the people there live there its looks like a homeless shelter
Stayed 3 nights in Aug 2024

2/10 Terrible

Christopher

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff I interacted with were pleasant and friendly. That was the only positive part of the experience. I booked a non-smoking room, and the room I got did indeed have the no-smoking sticker on the mirror in the room. However, this place either doesn't enforce their no-smoking policies, or the room was just converted to non-smoking last week. The reek was overwhelming. Half of the lights in the room didn't work. Also, the bathroom light was failing and gave up the ghost while brushing my teeth prior to going to bed. The toilet seat was also falling apart and barely survived my stay, holding on by one last brave little bolt. The overall place was looking very worse for wear, with decay and disrepair evident just about everywhere.
Stayed 1 night in Aug 2024

6/10 Okay

Sadia

Disliked: Property conditions & facilities
Was smelling not properly cleaned
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay Away!
Avoid this place! Find another location. Did not get the room we were confirmed for. No toilet paper. No elevator. Floors were disgusting. We had to clean the bathroom, the floors and the carpet. Poorly managed. Very shady activity in the back parking lot.
Stayed 5 nights in Jul 2024

2/10 Terrible

Lauren

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Abhinandan, Franklin Park

Stayed 6 nights in Jul 2024

2/10 Terrible

Miriam

Disliked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Suresh

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Nichelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property had a disgusting musty mildew odor in the room it smelled like musty old clothing i will never go there again it reminded me of the hotel homeless shelters
Stayed 1 night in Aug 2024

6/10 Okay

Felee

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location was great, staff was amazing. There was limited and stale breakfast items very dirty and housed long term homeless people. Lots of smoking and activity outside front of building. Rooms were not as expected for the price
Stayed 1 night in Jul 2024

4/10 Poor

Rachel

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk team was amazing, we interacted with them often. The hotel is old, rundown, and has thin walls (I could hear my neighbor snoring). The rooms are kitchenettes but you need to go to the lobby for all of your dishes, coffee pot, toaster, etc. When we were there the elevator was broken. The front desk had trouble with their computer and internet making the process of checking in take close to an hour for 2 of us. Again, the front desk team was amazing! I would hire any one of them for any customer facing position, they were aces!
Stayed 2 nights in Jul 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay at this hotel
The Extended Stay in Henrietta was awful. Broken appliances and furniture fixtures in terrible condition. Carpets are in desperate need of cleaning or probably replacement. We checked out after the second night because it was so bad. The hotel manager refused to change rooms or cancel the rest of the stay. Hotels.com offered a $300 credit but because the hotel manager wouldn’t refund the stay that’s the best that they could do.
Stayed 22 nights in Jun 2024

4/10 Poor

Rachael

Travelled with family and small children, Travelled with pets
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Will not be staying there again, nor will we be using Expedia again.
Stayed 2 nights in Jul 2024

10/10 Excellent

branden a

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
N
Stayed 1 night in Jul 2024

10/10 Excellent

Christopher, Orchard Park

Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Used to be better
There was a fire drill at 3AM one night. We all had to stand outside for an hour. The elevator was not working when I checked out from the 3rd floor.
Stayed 4 nights in Jul 2024

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
😍
Stayed 1 night in Jul 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024