8/10 Good
Jeffrey
Business traveller
23 Aug 2024
Liked: Staff & service
Disliked: Amenities
Excellent location and convenient Mayo Clinic visits, with tunnel access. Garage convenient but tight parking and very expensive. Others nearby are free. The desk staff are friendly and helpful, but considering the hotel prices the entryway and lobby are quite dismal and no fun to come home to. I tried leave the cleaning staff alone and was happy to reuse towels etc, but when we were scheduled for a refresh of the room, and really needed it (towels, garbage, recycling, etc.) and I told the floor manager of the five hour slot we would be gone for appointments, they still didn't get around to it. We went all week without any refresh or update to the room, I had to take my own garbage out. This is not good, given the price of the room. The breakfast was fine.
Jeffrey
Stayed 5 nights in Jul 2024