Staff give the impression they are new to hospitality. On arrival you have to negotiate the long rough track (approx 3/4mile) to reach hotel and half way wait for the opening of the gate - this can take a while despite pressing the intercom. Efficient check in process and room presented well. Bathroom looks impressive, however shower disappointing, the rain shower practically dribbles the water over you! Toiletries very basic. Found the bed to be comfortable, but in heat having a plastic mattress cover not pleasant. No coffee/tea facility in room. Breakfast was ok,served a nice cappuccino/latte, but not a lot on offer for you to choose from, despite the homemade cheese (lovely by the way).
Our biggest disappointment is that we arrived on a Friday and their restaurant only open one day of the week, i.e Saturday. You can contact them to negotiate food, but we didn't realise that. We were able to order a takeaway Pizza, but then asked could we purchase a bottle of red wine only to find they don't have a bar. However they did go check and came back with a bottle of red, which was reasonably priced. If you stay here you do need your own transport as its location is remote. Beautiful surroundings and they mention about walks in the area, but when we asked for a map of a walk they couldn't supply one. The hotel could be so good but at the moment, for us, it lacks in the basics.