We had a bad experience at this hotel. The reception has limited hours and the building is locked, but we called ahead to say we were arriving late, so we were “buzzed” in when we arrived. We had a room for 4 which was small, but we expected that of most rooms in Rome. There were 2 twin beds on the first floor with the bathroom and then a loft upstairs. Upstairs the ceiling was so low anyone over 5”5” would not be able to stand upright. The railing for the loft was in need of repair, it was so flimsy that we stayed away in case it fell off. Glad we did not have a child there. The twin beds downstairs only allowed enough space to walk between them to go upstairs..no space to open luggage. Overall the bathroom seemed clean, other than the bug that scurried across the floor. Our biggest issue was access to the building. I asked how we would get back in the building the next day. I was given a key. We we returned around 5pm after a long day enjoying Rome, the key didn’t work and no one answered the doorbell or the phone. We finally got in when another tenant exited the building. When we got to the rooms, reception was locked and the doorway leading to the rooms was locked. We were stuck in the hallway. Finally someone came after about an hour. we got in our room to find that our towels had not been washed, they were folded and placed on the bidet. Ugh. Called Hotels.com. They were very helpful getting us a new room for the second night.