Very helpful receptionist, spoke good English. We were able to leave our cases on the last day, which gave us an extra morning to explore.
The directions from google maps weren't too hot as they took you off on a big dog leg, when in fact if you come out of the via marghera entrance you just cross and go straight down that road to the end, turn right and its on the other opposite side of the road next to a petrol station. You have to press the buzzer for entry, through arch turn right and 1st stairway on right buzz again reception is on 4th floor, sounds a bit wired but this seems quite common in Rome