2/10 Terrible
WalterMax
Travelled with family, Travelled with partner
4 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst properties I have ever stayed. I stayed for 2 nights but should have stayed none. At the beginnig they send you a text message by whatsapp asking for passports and the time of my arrival. I arrived at 6 pm like I mentioned. There was no one, I had to stay out in the cold with my gurlfriend with all our luggage until someone gave ys access to the property. They don’t tell you how ti access the property. Once inside I called and texted the number they gave for service. According to them is 24h, 39 3791049866. I called the guy, he is not italian. I couldn’t understand his accent , he was super rude. He hanged the phone 4 times. I have american phone number, calls like that in another country and international are expensive. This guy was saying he would open the door and never did! He kept hanging the phone until i told him not to hang up on me again, he talked for like 15 seconds and hanged up. The thing didn’t end up there, these guys decided to change the code for my room the second night without telling me! I arrived ans had to wait around 2 hours until the guy gave me the correct code, the same guy and of course he was jot answering and hanging up on me when i was talking. These is one of the worst experience that i ever had, the second night was -5 celsius and my girlfriend had to stay out in the cole because this guy was telling me the wrong code. He called me later to tell me the correct code because he was saying it was a 9 but it was a 6. TERRIBLE
WalterMax
Stayed 1 night in Dec 2024