6/10 Okay
Sureyya, LONDON
Travelled with partner
8 Oct 2024
Liked: Cleanliness
We chose this hotel as we wanted a place from which we can reach everywhere by walking as this was our first visit to Edinburgh. We stayed for four nights. Since we did not use cafe or restaurants, I cannot comment on them. However, the room facilities were below our expectations of a five star hotel. In our room, the provided shampoo, conditioner and body lotion were all the same. We noticed this after using the spa, over there all were clearly different. At the women’s spa - the dryer was not working. Tea and coffee was not replenished while we were there. The draw was not closing properly, shower pipe connection cover to the wall and the toilet paper holder were loose. Some other expected things were not provided such as earbud, toothpaste etc.
Sureyya
Stayed 4 nights in Oct 2024