This was a unique stay because, honestly, how often do you get the chance to stay in a 600-year-old hotel? While the room was nice, the bathroom felt very outdated, as did other parts of the hotel, which could benefit from some sprucing up—particularly when it came to features like the toilets, which seemed stuck in the 1980s.
The staff seemed nice, but their attentiveness left much to be desired. For example, upon check-in, I asked whether the hotel provided laundry services. I had to repeat myself three times to the front desk person, who appeared very confused by the question. Ultimately, she said they didn’t offer laundry services, which we later discovered was incorrect. In the room, we saw a small poster on the wall stating that the hotel indeed offers four-hour express laundry services.
In the evening, we spent time in the piano bar area. It took 30 minutes just to order a drink, and no one stopped by afterward for the entire duration of our visit. I’m not sure where all the staff disappeared to, but they certainly weren’t attending to the bar clientele.
Lastly, parking! Navigating the small streets was extremely confusing. My advice to the hotel is to communicate the parking situation clearly to guests ahead of time. As it turns out, there is no hotel parking available, and guests need to park outside the town gates. This crucial information should have been shared in advance to save guests from unnecessary frustration.