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AWA Hotel

4.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for AWA Hotel

Premium bedding, down duvets, in-room safe, individually decorated
Exterior
Grand Triple Room
Rainfall showerhead, free toiletries, hair dryer, towels
Rainfall showerhead, free toiletries, hair dryer, towels

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast available
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
2 Kawaha Point Rd, Rotorua, Bay of Plenty, 3015
  • Skyline Rotorua
    7 min walk
  • Rainbow Springs Kiwi Wildlife Park
    9 min walk
  • Mitai Maori Village
    9 min walk
  • Rotorua (ROT-Rotorua Regional)
    19 min drive

Room options

View all photos for Superior Double Room

Premium bedding, down duvets, in-room safe, individually decorated

Superior Double Room

  • 28 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Twin Room

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Triple Room

Premium bedding, down duvets, in-room safe, individually decorated

Superior Triple Room

  • 37 sq m
  • Sleeps 7
  • 3 Double Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

  • 33 sq m
  • Sleeps 5
  • 2 Twin Beds and 1 Double Bed

View all photos for Triple Room

Premium bedding, down duvets, in-room safe, individually decorated

Triple Room

  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Large Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Triple Room

Premium bedding, down duvets, in-room safe, individually decorated

Luxury Triple Room

  • 33 sq m
  • Sleeps 7
  • 3 Double Beds and 1 Large Twin Sofa Bed

View all photos for Twin Room

Premium bedding, down duvets, in-room safe, individually decorated

Twin Room

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Bed

View all photos for Grand Triple Room

Grand Triple Room

Grand Triple Room

  • 31 sq m
  • Sleeps 6
  • 3 Double Beds

Similar properties

Exterior

Rydges Rotorua

Pool
Hot tub
Parking included
Free WiFi
4.2 out of 5, Very good, (1013)
The price is NZ$406
for 1 night
includes taxes & fees
6 Jan - 7 Jan
Rydges Rotorua

About the area

Rotorua

Located in Rotorua (Fairy Springs), AWA Hotel is within a 10-minute walk of Skyline Rotorua and Mitai Maori Village. .This hotel is 2.3 mi (3.7 km) from Eat Street and 2.7 mi (4.4 km) from Tamaki Maori Village.

What's nearby

  • Skyline Rotorua - 7 min walk
  • Mitai Maori Village - 9 min walk
  • Eat Street - 5 min drive
  • Tamaki Maori Village - 6 min drive
  • Polynesian Spa - 6 min drive

Getting around

  • Rotorua (ROT-Rotorua Regional) - 19 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Wendy’S - ‬10 min walk
  • ‪Gold Star Bakery - ‬3 min drive
  • ‪Burgerfuel - ‬5 min walk
  • ‪Kfc - ‬16 min walk

About this property

AWA Hotel

Hot springs hotel with free parking connected to a shopping center in Rotorua
AWA Hotel offers 78 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 43-inch LED televisions come with premium digital channels, first-run movies, and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided once per stay.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 78 air-conditioned rooms featuring LED televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries.
Take in the views from a garden and make use of amenities such as a banquet hall and bike storage.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 7:30 AM to 9:00 AM for a fee.
Featured amenities include laundry facilities and an elevator. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:00 AM.
AWA Hotel has a restaurant on site.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–9:00 AM: NZD 23 for adults and NZD 20 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Bike parking
  • Bike storage
  • Designer shops

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift

Guest services

  • Front desk (limited hours)
  • Housekeeping (once per stay)
  • Laundry facilities

Outdoors

  • Garden
  • Nature reserve

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 900
  • Fixed shower seat
  • Grab bar in shower
  • Shower grab bar height (centimetres): 800
  • Hand-held shower head
  • Height-adjustable showerhead
  • Sign language-capable staff
  • Smooth flooring in room
  • Step-free path to entrance
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible dressing table height (centimetres): 700
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Heating
  • Pillow menu
  • Premium bedding

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch LED TV
  • Digital channels
  • First-run films
  • Films for purchase
  • Premium channels
  • Streaming services

More

  • Desk
  • Desk chair
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in fee: NZD 20 for check-in between midnight and 7:00 AM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 2:00 AM
Front desk staffed during limited hours
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 50.0 per day
Cribs (infant beds) are available for NZD 50.0 per day

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately NZD 23 for adults and NZD 20 for children
  • Late check-in fee: NZD 20 for check-in between midnight and 7:00 AM
  • Crib (infant bed) fee: NZD 50.0 per day
  • Rollaway bed fee: NZD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

AWA Hotel Hotel
AWA Hotel Rotorua
AWA Hotel Hotel Rotorua

AWA Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 78 out of 178 reviews" "
Rating 8 - Good. 51 out of 178 reviews" "
Rating 6 - Okay. 24 out of 178 reviews" "
Rating 4 - Poor. 15 out of 178 reviews" "
Rating 2 - Terrible. 10 out of 178 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, affordable and convenient
Stayed 1 night in Oct 2024

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awa hotel is a great choice if you travel to Rotorua.It is located at the gateway of Rotorua.No traffic to be worried.Right across the skyline.Walkable.It is also easy access to Mitai Maori Village.The hotel have 3 meals options. Food was delicious.The room spacious and comfortable.Very clean.Many choices for families.The best choice for you in Rotorua.
Stayed 1 night in Sep 2024

2/10 Terrible

Bhavik

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
We stayed for 2 nights and our stay was included with breakfast. Checked in late at around 9pm. I was asked to pay $50 deposit at the time of check in despite paying in full for the total stay via credit card at the time of check in. I was advised that $50 will be refunded to you on the day of check out. It has been more than 48 hours and i still have not received refund. By the way i was never informed at the time of booking that they do charge deposit as well. On Saturday morning we were given buffet breakfast which was fine. We were advised that on Sunday morning the breakfast will be anything from their menu. When we went for a breakfast on Sunday we got told that we can only order two items from the menu as they can’t make anything else. Very poor communication and coordination. We were only allowed to choose from bacon and egg and omelet. My wife was a vegetarian and there were no options from their menu that we were allowed to order despite paying extra for the breakfast. We requested the staff that if we could do few hours late check out as it was a Sunday and since we did do late check in, we were hoping that they can understand us. But, no, instead they asked us to pay extra money for 2 hours of late check out. Upon requesting few times to try and understand our situation they kept not listening to us and said my boss said to charge. The front staff has language barrier and difficult to understand customers point of view. I think their hotel is 1 star. Avoid it.
Stayed 2 nights in Sep 2024

4/10 Poor

Darren

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Feels like it quotes a new hotel and so the rooms were nice and clean and fresh. But once this place gets a little old- it wont have much going for it. You get what you pay for after all. It was an inexpensive nightly rate and it was a cheap feeling place. The two main problems for me was that the rooms was just too hot. People had chairs propping open the doors to the hallway to get cool air in. I did the same. But that bit made it very noisy. The room had a thermostat - but heaven know why - because the reductionist told that it doesn’t control anything. “The temperature of all rooms is centrally controlled and cannot be adjusted”. Meanwhile everyone was overheating. Terrible service, pointless setup in a new hotel! Said problem - I’m assuming it’s wooden built rather than concrete. It’s just plain noisy. Can hear people walking around on the floor above. From 530am people readying to leave / not much chance of sleep after that. I won’t be staying again.
Stayed 1 night in Aug 2024

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, helpful staff with clean rooms. Staff let us borrow umbrellas to use on the tree canopy walk when it was raining at no charge
Stayed 2 nights in Aug 2024

10/10 Excellent

Frankie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities
My second time staying here and won’t be my last! Very comfortable beds, bedding and towels are clean. Really nice environment I feel comfortable here.
Stayed 1 night in Aug 2024

8/10 Good

Sunny

Stayed 1 night in Apr 2024

2/10 Terrible

null

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Budget- poorly run “hotel”
When we arrived the front desk were unable to find our booking, after 30 minutes waiting they gave us a room. The room sleeps 4 (as booked), there was only one chair, one stool, 2 cups, 2 glasses 2 bathtowels, one hand towel, hand soap only, no hygiene kit at all(shower caps, moisturisure, etc..), The beds are very uncomfortable. The mattresses are very soft and uneven. We paid for breakfast. The breakfast was terrible: no hot water, no coffee or tea prepared. The staff expect the guest to fill the kettle and turn it on themselves and the milk was sour. Also there were no alternative milk options such as oat or soy. The food was got cold very quickly as the plate warmers were not on. The dining area was freezing cold as the heating was not on. The breakfast option was very limited and there was no cereal for the children. When we tried to talk to reception about it, after not being interested in finding a solution just ignored us and picked up the phone to talk to someone else.
Stayed 2 nights in Jul 2024

4/10 Poor

Linda

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
When we entered the door staff were screaming at each other and stressed. screaming at customers. No customer service. People were waiting for an hour in line to get access to their rooms. The worst experience I have ever had. Laundry was piled up round the corridors of the hotel, beds in the hallway. The place looked untidy and unprofessional. Cleaning staff were working hard but other staff not showing them respect. I will avoid this hotel in the future. Not enough safe car parking.
Stayed 1 night in Jun 2024

10/10 Excellent

Anthea

Stayed 2 nights in Mar 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good one night stay
Good hotel for one night, mattress not very comfortable though. Overall good hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

Arent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was modern, clean, and very comfortable with plush bedding and excellent amenities. The hotel's location is perfect—close to Rotorua's top attractions yet peaceful. The ample parking was also convenient. Overall, my experience at AWA Hotel was outstanding. The combination of comfort, location, and excellent service makes it a top choice in Rotorua.
Stayed 1 night in Jun 2024

8/10 Good

Navjot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
I like the family feel.it was very clean nice an warm easy access to your rooms complimentary items at main reception. Games for kids a dairy next door.very happy with our stay there thanke
Stayed 2 nights in Jun 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Good amenities for what i needed bed and shower. A rugby league team was also staying there so very noisy
Stayed 1 night in May 2024

4/10 Poor

Tiana

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in May 2024

8/10 Good

Laarni

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Apr 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

Suzy

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely place to stay. Staff were friendly and welcoming. The room was nice and clean, and nice and fresh. However the bedding was too small for the bed so it wasn’t big enough to share with 2 in the bed. Also the beds were hard and the pillows to soft. Other than that was a lovely stay.
Stayed 1 night in May 2024

10/10 Excellent

Ani

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely workers and very nice room

2/10 Terrible

Bronwyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner is not nicer person
Stayed 2 nights in Apr 2024

4/10 Poor

Mariette

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The room was tidy upon entering and looked inviting, but during our stay little things popped up, beds are hard as rocks to sleep on, very uncomfy, cobwebs in the bathroom fan extractor blowing around, no side tables with lamps so you have to use the main light for lighting, horrible at night when you want to try relax, the bathroom sink had mold around it aswell. In the two days staying there atleast 6 new staff were at the front reception, some are young and misinformed about the policies especially the bond policy it does not get released back to you upon checkout (one staff member said it did) it takes 10 business days apparently (another staff member said) little to no parking at night time made us feel uneasy at night not having our car outside the hotel under the cameras, its first in first serve with the parking. The hotel has certain guests with gang affiliation who stay there so be prepared for that with yelling and screaming, especially on their drug cumdowns. The owner likes to yell alot and talk very fast aswell, doesnt seem to actually listen to customers, would rate this place a 2/10 to stay. Never again.
Stayed 2 nights in Apr 2024

4/10 Poor

Angela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Tina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were amazing and made up for alot of the issues. The rooms seem new and modern..But there is no furniture only beds, 1 x bedside table, small benchtop with kettle. Tiny fridge that cant fit anything it. No where to put your luggage. Very odd,cOne arm chair. It was advertised as sound proofed!! Only theres no carpet and you can hear everything above..walking, stomping, door slamming alllll night. Outside our room was a sensor light which kept going off and lighting up half our room. Mattresses are incredibly cheap. But again we loved the staff day and night. You get what you pay for and it was very well priced...i would stay again but not on the bottom floor.
Stayed 1 night in Apr 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money, and good location.
Stayed 3 nights in Apr 2024