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Mercure Chester Abbots Well Hotel

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Chester Abbots Well Hotel

Indoor pool, pool loungers
Superior Suite, 1 Double Bed
Garden
Indoor wedding
Reception

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar

Explore the area

Map
Whitchurch Road Christleton, Chester, England, CH3 5QL
  • Grosvenor Park
    4 min drive
  • The Old Trooper
    4 min walk
  • Chester Station
    4 min drive
  • Chester (CEG-Hawarden)
    21 min drive

Room options

Family Room, Multiple Beds (2 Adults and 2 Children)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Room, 2 Single Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Classic Room, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed

  • 24.0 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Classic Double Room, 1 Double Bed

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (Classic)

Family Room (Classic)

Family Room (Classic)

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact)

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

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Exterior

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The price is NZ$179
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includes taxes & fees
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About the area

Chester

Located in Chester, Mercure Chester Abbots Well Hotel is a 4-minute drive from Grosvenor Park and 5 minutes from University of Chester. .This eco-certified hotel is 2.4 mi (3.9 km) from Chester City Walls and 2.6 mi (4.2 km) from Chester Racecourse.

What's nearby

  • University of Chester - 5 min drive
  • Chester City Walls - 5 min drive
  • Chester Zoo - 6 min drive
  • Chester Racecourse - 6 min drive
  • Chester Cathedral - 6 min drive

Getting around

  • Chester Station - 4 min drive
  • John Lennon Airport (LPL) - 38 min drive

Restaurants

  • ‪Ring O' Bells - ‬9 min walk
  • ‪Peacock Hotel Chester - ‬13 min walk
  • ‪The Cheshire Cat - ‬13 min walk
  • ‪The Old Harkers Arms - ‬5 min drive
  • ‪The Lock Vault - ‬3 min drive

About this property

Mercure Chester Abbots Well Hotel

Eco-certified hotel with a full-service spa and a fitness center
Mercure Chester Abbots Well Hotel offers 126 accommodations with safes and coffee/tea makers. LED televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Chester hotel provides complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Feelgood Club. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Stay in one of 126 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a hair salon, and shopping on site.
Satisfy your appetite for lunch or dinner at The Brasserie, a restaurant which specializes in British cuisine, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
The Brasserie - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Bulgarian, English, French, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends: GBP 17.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • The Brasserie

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Free cots/infant beds
  • Heating
  • Portable fan

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Digital channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board (on request)
  • LED light bulbs
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Abbots Well Chester
Chester Abbots Well
Mercure Abbots Chester
Mercure Abbots Well
Mercure Abbots Well Chester
Mercure Abbots Well Hotel
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel
Mercure Hotel Abbots Well
Mercure Hotel Chester Abbots Well
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel Hotel
Mercure Chester Abbots Well Hotel Chester
Mercure Chester Abbots Well Hotel Hotel Chester

Mercure Chester Abbots Well Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 302 out of 1001 reviews" "
Rating 8 - Good. 325 out of 1001 reviews" "
Rating 6 - Okay. 170 out of 1001 reviews" "
Rating 4 - Poor. 120 out of 1001 reviews" "
Rating 2 - Terrible. 84 out of 1001 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Harry

Liked: Cleanliness, staff & service, room comfort
Nice hotel - great location
Nice hotel - a little tired in places - great location for our plans. Two nights, used the restaurant and would stay again
Stayed 2 nights in Sep 2024

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2024

8/10 Good

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed here before & will stay again
Stayed 2 nights in Sep 2024

8/10 Good

Jason Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing that let the stay down was the maintenance team working on the emergency stairs outside before 9am which woke me up. Otherwise I would consider returning to the hotel as the location is not too bad. Ample parking and bus stop outside the grounds.
Stayed 1 night in Sep 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and was very clean throughout. Room was spacious and very clean. Only downfall was the pillows were quite worn, so could do with upgrading. The staff were really friendly and helpful. A very pleasant stay. Will definitely be returning
Stayed 2 nights in Sep 2024

8/10 Good

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly, helpful staff, excellent breakfast, short taxi ride to the racecourse.
Stayed 1 night in Sep 2024

4/10 Poor

Kevin

Ok noisey
Stayed 1 night in Sep 2024

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great and i cant say hoq amazing all the staff were. Really kind and had loads of time for my son and his excitement about going to chester zoo . Food and drinks in the bar were alao reasonable and not the usual stupid hotel prices FIVE STARS
Stayed 1 night in Sep 2024

8/10 Good

Thomas, Yarm

Stayed 1 night in Aug 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Maximiliano

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Business stay for 1 night only. The room and hotel areas was freezing cold. Otherwise a good quality stay for the money paid incl breakfast The bes was super comfortable so the pillows which is the most important to me Location a bit far from city centre but for my event was perfect
Stayed 1 night in Sep 2024

8/10 Good

Keith

Liked: Amenities
Stayed 2 nights in Aug 2024

10/10 Excellent

Brad

Stayed 1 night in Sep 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel only criticism was no air conditioning however there was a fan in the room
Stayed 1 night in Sep 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Chirag

Liked: Amenities
Good
Stayed 1 night in Sep 2024

2/10 Terrible

Derek

Stayed 2 nights in Aug 2024

10/10 Excellent

Lenroy

Stayed 1 night in Aug 2024

4/10 Poor

Andrew

Liked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Sorry but what a waste of money. The allocated room had a toilet that didn't flush so the lady on reception moved us to an alternative room but that one had a bed that squeaked like mad and the bathroom had a door which you couldn't close! Furthermore, there was no hot water when I tried to have an evening bath nor a morning shower. The reception staff were all lovely, polite and helpful so it wasn't fair to complain to them as the maintenance of the rooms is hardly their remit nor personal fault. So we just checked out and were gone from the place first thing in the morning. Breakfast was nice but I'm sorry I would not recommend this hotel.
Stayed 1 night in Aug 2024

10/10 Excellent

NICHOLAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and flexible check-in time
Stayed 1 night in Aug 2024

6/10 Okay

Shannon

Liked: Cleanliness, staff & service
Not convinced the room I paid for was the room given. In the room description it said it had a seperate seating area etc which it didn’t. Booked a double room but was two single beds pushed together not double. Shower pressure was very very low. Breakfast was very good though!
Stayed 2 nights in Aug 2024

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel feels very spacious and the rooms have everything you need.The receptionists were very helpful.Particulary a gentleman receptionist on 30.8.24 in the evening.We had arrived late and went out for a takeaway and wanted to asked for more tea bags but he was talking to a guest.He had overheard me talking and interupted his conversation to give me tea bags and milk.I was very impressed at his attentiveness.The bar was busy and buzzing to which provided a nice atmosphere.We also liked the gorgeous colourful pictures too.Parking is fine and its just off the motorway. I would definately recommend a stay here.
Stayed 1 night in Aug 2024

6/10 Okay

Roy

Travelled with family
The room was ok but the cleaning staff had not emptied the bin in the room which was full of food and disposable vapes. The hand towel had a very dubious stain on it. The walls are paper thin so you here everything, and I mean everything from the guests in the next room
Stayed 1 night in Aug 2024