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Mercure Saint Malo Balmoral

4.0 star property

Photo gallery for Mercure Saint Malo Balmoral

Exterior
Bar (on property)
Bar (on property)
Terrace/patio
Frette Italian sheets, premium bedding, Select Comfort beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Air conditioning
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
24 Rue Theodore Monod, Saint-Malo, Ille-et-Vilaine, 35400
  • St. Malo Citadel
    ‪20 min walk‬
  • Saint-Malo Ferry Port
    ‪3 min drive‬
  • St. Malo Beach
    ‪12 min drive‬
  • Dinard (DNR-Dinard - Pleurtuit - Saint-Malo)
    ‪17 min drive‬

Room options

View all photos for Family Suite, 1 Double Bed with Sofa bed

Frette Italian sheets, premium bedding, Select Comfort beds

Family Suite, 1 Double Bed with Sofa bed

  • 45 sq m
  • City view
  • Sleeps 5
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed

Superior Room, 1 Double Bed with Sofa bed

Superior Room, 1 Double Bed with Sofa bed

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

  • 18 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

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Lobby

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  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, (1003)
The price is NZ$234
for 1 room
includes taxes & fees
5 May - 6 May
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About the area

Saint-Malo

With a stay at Mercure Saint Malo Balmoral, you'll be centrally located in Saint-Malo, a 3-minute drive from Saint-Malo Ferry Port and 12 minutes from St. Malo Beach. .This hotel is 6.3 mi (10.2 km) from Brittany Beaches and 0.8 mi (1.3 km) from Port of Saint-Malo.

What's nearby

  • Port of Saint-Malo - 13 min walk - 1.1 km
  • Sillon Beach - 14 min walk - 1.2 km
  • St. Malo Citadel - 20 min walk - 1.7 km
  • Saint-Malo Ferry Port - 3 min drive - 2.4 km
  • St. Malo Beach - 12 min drive - 3.0 km

Getting around

  • Saint Malo Station - 2 min walk
  • Rennes (RNS-Saint-Jacques) - 52 min drive

Restaurants

  • ‪Bar à Naan - ‬3 min walk
  • ‪Les 7 Mers - ‬15 min walk
  • ‪Domino's Pizza - ‬3 min walk
  • ‪Subway - ‬2 min walk
  • ‪O Saveurs du Large - ‬3 min walk

About this property

Mercure Saint Malo Balmoral

Hotel with a 24-hour business center, near Saint-Malo Ferry Port
Mercure Saint Malo Balmoral offers 77 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Select Comfort beds feature Frette Italian sheets and premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 77 guestrooms featuring LCD televisions. Your Select Comfort bed comes with Frette Italian sheets. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional amenities at this hotel include babysitting (surcharge), a television in a common area, and a banquet hall.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Saint-Malo? This hotel has 1292 square feet (120 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekdays.
24-hour room service is available.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 15 metres
  • Parking on site (EUR 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 18 to 22 per person
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Ecotours
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,292 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Frette Italian sheets
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.05 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 to 22 per person
  • Self parking fee: EUR 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Balmoral
Best Western Balmoral Saint-Malo
Mercure Saint Malo Balmoral Opening March 2016 Hotel
Best Western Hotel Balmoral Saint-Malo
Mercure Balmoral Opening March 2016 Hotel
Mercure Saint Malo Balmoral Opening March 2016
Mercure Balmoral Opening March 2016
Mercure Saint Malo Balmoral Hotel
Mercure Balmoral Hotel
Mercure Balmoral
Mercure Saint Malo Balmoral Hotel
Mercure Saint Malo Balmoral (Opening March 2016)
Mercure Saint Malo Balmoral Saint-Malo
Mercure Saint Malo Balmoral Hotel Saint-Malo

Mercure Saint Malo Balmoral Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 341 out of 668 reviews
Rating 8 - Good. 273 out of 668 reviews
Rating 6 - Okay. 37 out of 668 reviews
Rating 4 - Poor. 12 out of 668 reviews
Rating 2 - Terrible. 5 out of 668 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Erik

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel - clean, convenient, well placed with only 15 minutes walk from the old town / fortress... need to reserve your parking ahead of time!
Stayed 3 nights in Dec 2024

10/10 Excellent

Doan Trang, Mason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious modern rooms w heater for towels!
Stayed 1 night in Dec 2024

6/10 Okay

Rita

Stayed 1 night in Dec 2024

8/10 Good

Rupert

Liked: Cleanliness, staff & service
Good breakfast, nice big room.
Stayed 1 night in Sep 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
This is a convenient hotel very close to the train station and car rental area. The room was clean and had a nice shower. It was an easy10 minute walk into the town of St Malo. We had breakfast in a nice small cafe across from the train station.
Stayed 1 night in Sep 2024

10/10 Excellent

Akin, Istanbul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There was a confusion on the Expedia booking, which was quickly sorted out by the reception staff. The hotel is clean and quiet. The staff is professional. Good value for money
Stayed 1 night in Sep 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to Inter Musos - just!
Stayed 1 night in Aug 2024

10/10 Excellent

Marie Paule

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is tight and obviously was created when cars were smaller. Not sure it can be reconceived but guests should know about this. The hotel could have a list of available parkings in the area. Just a suggestion.
Stayed 2 nights in Jul 2024

10/10 Excellent

Brian, Tamarac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to the train station and a modern, clean hotel
Stayed 1 night in Jun 2024

10/10 Excellent

John

Stayed 1 night in Feb 2024

6/10 Okay

Prof Alan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the train station and only a 10 minute walk to the old walled city of St Malo. It is a good example of a reliable hotel chain.
Stayed 1 night in Sep 2023

10/10 Excellent

Gwion

Liked: Cleanliness, staff & service, property conditions & facilities
Well presented, clean, pleasant staff, comfortable room.
Stayed 1 night in Jul 2023

8/10 Good

emma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Nice modern hotel. Parking nearby that was safe and cheaper option than the hotel parking.
Stayed 1 night in Jun 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very comfortable and so spacious. The hotel is conveniently located and we had a good experience.
Stayed 1 night in Jun 2023

8/10 Good

Petr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple yet nice

Nice basic place to stay in Saint Malo - I choose it for its location just few metres from the train station - convenient if you travel for work by train.
Stayed 2 nights in May 2023

8/10 Good

Steven

Stayed 2 nights in Apr 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly lovely stay!
Stayed 1 night in Apr 2023

8/10 Good

Karen

8/10 Good

Jing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location to get to the sea front by foot or bus. hotel room is v spacious and and comfortable.
Stayed 1 night in Aug 2022

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine before the ferry

Parking was full when we arrived. No disabled parking available. Helpful receptionist
Stayed 1 night in Jul 2022

8/10 Good

Carol, Mercer Island

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location for the train station (basically across the street), and still walkable to the historic city center.
Stayed 1 night in May 2022

8/10 Good

Nicholas, St Clement, Jersey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to the station, friendly staff
Stayed 1 night in Oct 2021

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Was told by the staff that night time street parking is free.
Stayed 2 nights in Sep 2021

4/10 Poor

Emily

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Disappointing

I was really disappointed with my stay here. When we checked in, we were given a 'superior room' on the first floor, overlooking the main road. The hotel was not busy at all, with many rooms available so I asked if we could change to a room on a higher floor or not overlooking the road. I was told this was not possible immediately in a very curt manner. Although the room was very clean, it did not look like the rooms advertised on here and was very lacking in any kind of character. The corridor we were on smelled strongly of cigarette smoke. The area where the hotel is located is not nice, a 20 minute walk outside the ramparts and near industrial buildings and the train station. Other small things bothered me given it was a four star hotel: there were two of us yet we were given just one small water for the room to share. There was a kettle with mugs for tea and coffee but the mugs, made of plastic, were completely stained and brown inside, not what I would expect from a hotel of this calibre. This all seem like easy things to fix and could have been very much improved by the staff being more accommodating and keen to please guests. I would not come back.
Stayed 1 night in Sep 2021