I was surprised to find no stations on the TV that broadcast in English. Also, the rooms have very few outlets, and none that are conveniently located near the bed. The bed was pretty hard, but that seems typical in many hotels in Italy. The housekeeping staff were very nice, and the desk clerks were also very nice and helpful (except for one rather surly young woman, who was pretty much consistently unhelpful, with seeming intent -- very unusual for an Italian hotel). The restaurant food is inconsistent at best, but the restaurant staff are consistently friendly and helpful.