My family and I recently had the pleasure of staying at this hotel, and we were fortunate enough to be assisted by Sherie, who truly went above and beyond to ensure our stay started on a positive note. Our trip had been completely derailed by the airline, leading to significant delays and stress. By the time we finally arrived at the hotel early in the morning, we were tired, frustrated, and anxious.
But Sherie immediately turned things around for us. She greeted us with such warmth and empathy, and it was clear from the start that she genuinely cared about making sure we were comfortable. Despite the chaos we had endured, Sherie quickly got us into our clean room right on time, which was an immense relief. Her cheerful and caring demeanor made all the difference, and her ability to understand and calm us during a difficult time is something we will always remember.
Throughout our stay, she checked in on us and made sure everything was going smoothly. Her thoughtfulness, combined with her outstanding professionalism, transformed what could have been a nightmare of a trip into a much more pleasant experience.
Sherie is a shining example of what excellent customer service looks like, and we can’t thank her enough for her kindness and exceptional service. She’s the reason we will be returning to this hotel, and we highly recommend her to anyone who wants to feel truly cared for during their stay.
Thank you again, Sherie!