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PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
View from property
Minibar, in-room safe, desk, free WiFi
Minibar, in-room safe, desk, free WiFi
Aerial view

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Parking included
    Parking included

Explore the area

Map
Rambla del Parc, s/n, Salou, 43840
  • Ferrari Land
    11 min walk
  • PortAventura World
    12 min walk
  • Illuminated Fountain
    17 min walk
  • Reus (REU)
    15 min drive

Room options

View all photos for Club Room San Juan 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Club Room San Juan 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Standard Room 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Standard Room 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Club Room San Juan 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Club Room San Juan 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Club Room San Juan 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Standard Room 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room, 2 adults & 3 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Family Room, 2 adults & 3 children (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room, 3 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Family Room, 3 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room, 4 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Family Room, 4 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Similar properties

Front of property

PortAventura Hotel Gold River - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

Pool
Kids pool
Restaurant
Air conditioning
4.2 out of 5, Very good, (697)
The price is NZ$326
for 1 night
includes taxes & fees
8 Dec - 9 Dec
PortAventura Hotel Gold River - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

About the area

Salou

When you stay at PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land in Salou, you'll be near the beach, within a 15-minute walk of PortAventura World and Tourist Office of Salou. .This family-friendly hotel is 5.8 mi (9.3 km) from Cambrils Beach and 0.9 mi (1.5 km) from Illuminated Fountain.

What's nearby

  • Ferrari Land - 11 min walk - 1.0 km
  • PortAventura World - 12 min walk - 1.0 km
  • Illuminated Fountain - 17 min walk - 1.5 km
  • Lumine Mediterránea Beach Club & Golf Community - 8 min drive - 5.2 km
  • Cala Font Beach - 9 min drive - 6.1 km

Getting around

  • Salou Port Aventura Station - 11 min walk
  • Barcelona El Prat Airport (BCN) - 70 min drive

Restaurants

  • ‪Racó de Mar - ‬14 min walk
  • ‪Cervecería de l'Estació - ‬16 min walk
  • ‪Black Bull - ‬12 min walk
  • ‪Broodje Van Kootje - ‬15 min walk
  • ‪Lazy Wave - ‬12 min walk

About this property

PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

Family-friendly hotel with 5 restaurants and bars
PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land offers 497 accommodations with minibars and safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Salou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool, a children's pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 497 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities, including an indoor pool, a spa tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy international cuisine at Buffet Bohio, one of the hotel's many dining establishments, which include 5 restaurants and a coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 8:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:30 AM.
Buffet Bohio - This buffet restaurant specializes in international cuisine and serves breakfast and dinner.
Restaurante La Piazza - This restaurant specializes in Italian cuisine and serves lunch and dinner.
Puerto Viejo - This tapas bar specializes in Spanish cuisine and serves lunch and dinner.
La Bodeguita del Medio - Onsite coffee shop. Open select days.
Salsa Cafe - This bar specializes in international cuisine. Open select days.

Languages

Catalan, English, French, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Electric car charging station on site

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–10:30 AM: EUR 6-15 for adults and EUR 6-15 for children
  • 5 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar

Restaurants on site

  • Buffet Bohio
  • Restaurante La Piazza
  • Puerto Viejo
  • La Bodeguita del Medio
  • Salsa Cafe

Things to do

  • Arcade/games room
  • Beach volleyball
  • Bike parking
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • A hot tub

Family friendly

  • Arcade/games room
  • Children's pool
  • High chair
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV/satellite channels
  • Flat-screen TV

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • LED light bulbs
  • Phone
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
On the day of arrival guests may drop off luggage and complete registration early in order to access the park prior to check-in time, but will not be able to access guestrooms until after 3 PM.
Theme park opening dates and times vary seasonally. Guests are advised to contact the property in advance for more information.
All reservations include Portaventura Park access for all guests included in the reservation and for all days of the stay and 1 ticket for Ferrari Land per stay.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Renovations and closures

The property is closed between November 12 and March 30.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 6 to 15 for adults, and EUR 6 to 15 for children
  • Facilities fee: EUR 10 per person, per day and includes use of: sauna; spa tub; spa; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property uses solar energy
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number HT-000772

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property caters to LGBTQ+ guests
The seasonal pool will be open from April to October
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

PortAventura Caribe
PortAventura Caribe Salou
PortAventura Hotel Caribe Salou
Hotel Caribe Salou
Caribe Hotel Salou

PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 179 out of 516 reviews" "
Rating 8 - Good. 212 out of 516 reviews" "
Rating 6 - Okay. 82 out of 516 reviews" "
Rating 4 - Poor. 29 out of 516 reviews" "
Rating 2 - Terrible. 14 out of 516 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

robert

Travelled with family
Good but be aware…..
Checkin was efficient in terms of taking details and giving passes. No detail on the hotel, restaurant, bar and pool was given. I asked what time the hotel restaurants close - was told 10pm. That night we found out only the mobbed buffet restaurant was open. Not an issue if we had known as we would have gone elsewhere. So service at reception needs to be looked at. The hotel pool and communal areas are lovely - the rooms let the hotel down. They need updating and the bathrooms renovated. Towels in the bathroom were threadbare.TV had very few channels, not even bbc worldwide. I would go back, but I’d be wary if the price you pay and what’s open - we travelled in peak (July). Overall a good 3 star option - def not a 4 star as the rooms let the property down.
Stayed 1 night in Aug 2024

10/10 Excellent

Wing Fai Teresa

Travelled with family
Liked: Amenities
The dining choice is limited. Only the buffet area in the hotel no more options. If you want more choice you can hire taxi to nearest restaurant. It will be €14-15 oneway
Stayed 3 nights in Aug 2024

4/10 Poor

Juliana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience with this hotel. It is not our first stay here and we had an amazing memories from last time. However, this time it was a complete fail. First of all, rooms are so outdated and worn. In the first room sockets and table lamps were not working. We asked to change the room and got the room with not working shower and falling metal handles. Secondly, rooms are dirty. We stayed 5 nights and the floor was not properly mopped in any of them. All furniture was dusty and filthy. Overall impression of the hotel was - old and worn. Doesn’t worth the money at all I have mixed feelings about service. Some people were trying to help but the effectiveness of their help was poor. Most people do not speak English (however the description of the hotel suggests they speak many languages). The check in was horrible, we shall wait for our room for half an hour after check in time. Next day before we moved to another room, we were kinda “homeless” until 3.30pm. Which I don’t believe was fair as we paid for this time to have access to the room and not just to stay in limbo. Of course, we did not receive any of the VIP benefits. No discount was applied or even offered. No room upgrades. It was funny as we checked Expedia and saw rooms available but reception ignored it and said - no, we cannot give them. Well, then do not promise upgrades. And a very small thing. No transfer to the park from the hotel. You need to walk about 15 minutes under the sun. Small but annoying thing
Stayed 5 nights in Aug 2024

6/10 Okay

Sue

Travelled with family
Disliked: Amenities, property conditions & facilities
Was very disappointed with the water feature between the two pools, it was dirty, green sludge, it could have been made beautiful with fountains and illumination, instead it was a breading ground for midges and mosquitos - really spoiled the look and ambiance of the hotel, It was nothing like the pictures portrayed. Was disappointed at having to pay extra to use the water park which cost another 125 Euros on top of what we had already paid. Disappointed that we had to pre-book dinner and breakfast slots, and only had 40 minutes to eat and go for breakfast, and an hour for dinner. Felt like you had to rush your food and get out quickly ready for the next load of people to come in. This also meant, that you had to plan your days around your meal times, which impacted which shows you could or could not get to see in the Parks during the evening. It really did limit our freedom to come and go, it was very restrictive. Spent 20 Euros to store luggage before our rooms were ready - have never had to pay store luggage at any hotels ever before, This was not a genuine 4 star hotel, more like a 3 star, it was a bit run down, the best part was the two swimming pools, but that was it. No entertainment during the day, and only a mini disco at night for children. Accommodation layout reminded us of Butlins chalets.
Stayed 5 nights in Jul 2024

8/10 Good

Avraham

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Porta Ventura and Ferrari Land
Stayed 1 night in Jul 2024

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place to visit hence why this is our 3rd time here.
Stayed 5 nights in Jul 2024

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good food options, clean rooms and facilities and within 15 minutes walk of the theme park. Would book again
Stayed 7 nights in Jul 2024

2/10 Terrible

michline

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Everything you have to wait. Lunch is bad because you have ro enrer the park and walk for 1 hour an wait for half an hour to get our turn . The food is the same in breakfast and dinner. The waiting in the park in terrible we cant play with the game sbeacuse of the waiting time (hours) . No animation time .
Stayed 4 nights in Jul 2024

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time!
Stayed 1 night in Jul 2024

8/10 Good

Ruben

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall experience
Stayed 1 night in Jun 2024

6/10 Okay

Nicola

Business traveller
Disliked: Staff & service
No towels in room at all, no one would bring me any……asked ME, to walk to reception to get them Couldn’t check in until after 5pm!!!!!
Stayed 1 night in Jun 2024

6/10 Okay

Marcus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was ideally located for the attractions next door however there was a big price to pay for this. Our first night there was excessively loud music until past 1130pm and the 2nd night our sleep was repeatedly disturbed by rowdy Spanish guests, particularly school groups, who were either arriving late or returning from an evening out. Suffice to say, we won’t be returning.
Stayed 2 nights in May 2024

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caribe Hotel - Great Stay
Staying at the Caribe Hotel was lovely. They had 2 pools to choose from, whereby one was beach themed. The food was really nice and they had a great selection. You could walk to the theme park which was ideal. The only downside was that there were no trolleys to help take your luggage to your room which would have been nice.
Stayed 3 nights in Aug 2023

4/10 Poor

John

Travelled with family and small children
Disliked: Staff & service, amenities
When we arrived at Hotel Caribe Portaventura they gave us a tiny smelly and ugly room. After complaining they gave us a normal room. It’s a big resort hotel but outside of breakfast and dinner they o it have a pool bar open which sells food and drinks. It took me 45 minutes to get a coke, 2 waters and 2 ice cream costing over €20. In that time they only managed to serve 7-8 people. Some days were better but some days were not. Guests could not wear sunglasses at the pool unless they had a cable attached. Stupid rule and ruined my fun each time I went to the pool. I need them to see. I made a complaint about the above and Portaventura felt that 3 free drinks vouchers made up for it. You can only use them for beer or soft drinks.
Stayed 8 nights in Aug 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

6/10 Okay

Paulo

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I liked that it was close to the park. The hsve lovely swimming. But the room was not clean at all. Bathroom was worse .
Stayed 5 nights in Aug 2023

8/10 Good

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Theme Park fun
Super experience from start to finish. Went with older children and a great location. Hotel was clean although got a little busy at mealtimes but that’s to be expected. Would recommend
Stayed 4 nights in Jul 2023

8/10 Good

Paul

Liked: Cleanliness
The room was lovely , with a good view of the swimming pool, the food was great very good selection , the only bad thing was the cleaners. When we got to the room there was no hand soap , no shower gell and no shampoo all dispensers were empty, we askedthe cleaners for showegel 4 times but never got any. This was areal pity cause everything else was great
Stayed 5 nights in Jul 2023

6/10 Okay

Natalia

Travelled with family and small children
Disliked: Property conditions & facilities
The salted swimming pool is very good but the rooms very old need a refurbishment The room could be better cleaned and beds a bit more properly made , sheets stretched etc For me all around was not a real 4 stars level Pay for coffee cups , drinks cups when drinking at the pools bar was not good , doesn’t make sense When we booked we should be told that the FB lunch is for eating at the park and not in the hotel ,like we were expecting It forces us to go to the park everyday at lunch time even if we don’t want it
Stayed 7 nights in Jul 2023

10/10 Excellent

Haroon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All thanks to Monica (a chef at pancake station)
The stay was amazing. Kids loved every part of it. From breakfast to pool time. It was amazing. We will be back at portaventura Hotel Caribe. The staff at the breakfast time was so lovely and helpful. Even with the language barrier they catered to our requirements. A chef called “Monica” at the pancake station made my daughter fall in love with the pancakes. She made her flower shaped and Minnie shaped pancakes and my daughter who is a fussy eater kept going for more! The day we were leaving that lady still remembered us and was offering to make my daughter her favourite pancakes despite being so busy at the station. Her little action of affection made my daughter so happy. She (Monica) deserves all the appreciation and recognition for her lovely personality. Thanks a lot Monica, we will always remember you.
Stayed 4 nights in Jul 2023

4/10 Poor

Rhodri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023

2/10 Terrible

David

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not really on property, it is a mile walk to the park entrance. Two miles to the big coasters and NO SHUTTLE! Very poor communication, even considering the language barrier . This is basicly a “Motel/ Motor lodge with separate buildings that you can NOT park near. No bell service, not allowed to even drop your bags and park the car, Felt like a second class/ low class experience the whole stay. Too many small things wrong to even mention . The big ones , The room smelled bad even after two cleanings, the breakfast/ meal service was disorganized and barely acceptable, checkin and purchase of park upgrades was underwhelming , Made me feel like some how they were doing me a favor for letting me stay there! Not focused at all on customer experience. Just going through the motions Very below expectations
Stayed 2 nights in Jul 2023

10/10 Excellent

Stephen

Stayed 6 nights in May 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
High quality theme park hotel Attention to detail is great Water features, nice pools Good restaurants, superbly designed bar 10 minute walk from the parks Negatives: poor shower is all i can note
Stayed 1 night in May 2023