The view is gorgeous. The service staff was accommodating. However, the initial room we were put in had puddles of water under and beside the bed. Apparently, a technician had been there earlier to fix the air conditioner and that was the cause of the water puddles. Still, once we turned on the a/c, the water began to pour out like it was from a faucet. Also, upon using the bathroom sink, we found that it was clogged.
The room that we were moved to was smaller, but in better condition. By the time we were able to get this new room, we were too exhausted to enjoy. The next day , we were inconvenienced by being locked out of the room for half an hour because the key cards wouldn’t work . So, my fiancé needed, once again, needed to go to the front desk to fix the key card. Upon entering the room, my fiancé couldn’t retrieve her items from the safe because it wouldn’t unlock . She had to wait quite a while before maintenance brought a physical key.
This was my first time staying at a Novotel property and it has left a bad impression in my mind. However, the service staff in cleaning and room service were excellent. The security guard was awesome as well.