Dear fellow travelers , just checked out of the cocoon Hotel in Salzburg
All opinions are subjective and this review it’s only my opinion , however I have been traveling for the past 20 years and have stayed in all sorts of lodging
Cocoon hotel sits in a non-descriptive building with not much personality
It attempts to pass as a “ hipster sort of space “ but really it is more of a high end “ youth hostel”
THE GOOD , It is ideally located in a vibrant street across from the train station and within walking distance of eateries and shopping
THE BAD , The check in counter is shared by the breakfast counter , thus the space to check in is very limited , if there’s a couple of other guests in front of you checking in , then the process will be eternal
The sitting area for the folks on your party to wait until the check is completed it’s taken up by diners therefore there’s really no waiting area
My fellow travelers had to stand by the elevators while I finished checking in
Getting to beautiful Salzburg is not easy , it’s a long drive if your are coming from anywhere in the west , yet you must fill out 4 pages of information on a tablet before you are handed the room keys … the entire process is very slow
Except for Bianca , the folks behind the counter could use some guest relations training , they wore a permanent frown ,were not impolite or rude , but a smile once in a while goes a long way
THE UGLY , the towels are rags , not towels , the bed making