2/10 Terrible
Barbara J.
15 Mar 2025
Scam Rental
The host was extremely personable throughout the entire booking process. Upon checkout, she left a message thanking us for choosing the property and wishing our family a safe trip. However a few days later, we began to notice additional charges appeared on our credit card. I contacted the host to inquire, and she began listing several issues in an attempt to justify additional fees; someone had violated the smoking policy, the garage door was broken; late checkout fee. We asked for pictures and receipts to justify broken door. She promised to provide them however continued to make excuses why she couldn't download copies. Then she sent a picture of some stranger attempting to enter the property on a day that we were on a plane flying back home. She said the person was in our party, (not certain how she came to that conclusion). In addition, she sent a photo of a 'hand' holding cigarette buts.Having small children in our party, there was not any person smoking in or outside the property. When I insisted that she return the fradulent fees deducted from the card, she refused. Therefore we are prepared to bring fraud charges against her property and Vrbo if necessary.
Barbara J.
Stayed 3 nights in Feb 2025