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citizenM San Francisco Union Square

4.0 star property

Photo gallery for citizenM San Francisco Union Square

Room, 1 King Bed | City view
Lobby sitting area
Building design
Business centre
Daily buffet breakfast (USD 22 per person)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

View map
72 Ellis Street, San Francisco, CA, 94102
  • Union Square
    ‪3 min walk‬
  • Moscone Convention Center
    ‪10 min walk‬
  • Oracle Park
    ‪2 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.4 out of 10
Exceptional
(278 reviews)
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

San Francisco

With a stay at citizenM San Francisco Union Square, you'll be centrally located in San Francisco, just a 3-minute walk from Union Square and 11 minutes by foot from Moscone Convention Center. .This hotel is 0.4 mi (0.7 km) from San Francisco Museum of Modern Art and 1.5 mi (2.4 km) from Oracle Park.

What's nearby

  • Union Square - 3 min walk - 0.3 km
  • San Francisco Museum of Modern Art - 6 min walk - 0.6 km
  • Moscone Convention Center - 10 min walk - 0.8 km
  • Oracle Park - 2 min drive - 2.2 km
  • Pier 39 - 4 min drive - 3.3 km

Getting around

  • Market St & 4th St Stop - 2 min walk
  • San Francisco Station - 19 min walk
  • San Francisco Intl. Airport (SFO) - 30 min drive

Restaurants

  • ‪King of Thai Noodle House - ‬2 min walk
  • ‪John's Grill - ‬1 min walk
  • ‪Caffé Central - ‬2 min walk
  • ‪Burger King - ‬2 min walk
  • ‪Hinodeya - ‬2 min walk

About this property

citizenM San Francisco Union Square

Central hotel with a restaurant connected to a rail/subway station in San Francisco
CitizenM San Francisco Union Square offers 195 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 195 guestrooms featuring refrigerators and iPads. Your pillowtop bed comes with premium bedding. LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a communal living room.
Enjoy a meal at canteenM or snacks in the hotel's coffee shop/cafe. Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (78 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • IPad
  • IPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Reviews

citizenM San Francisco Union Square Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 1093 out of 1375 reviews
Rating 8 - Good. 207 out of 1375 reviews
Rating 6 - Okay. 43 out of 1375 reviews
Rating 4 - Poor. 18 out of 1375 reviews
Rating 2 - Terrible. 14 out of 1375 reviews

Reviews

8/10 Good

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are small but comfortable. More of a pod hotel feeling. Decor was great.
Stayed 2 nights in Jun 2025

10/10 Excellent

Vanessa, Seattle

Stayed 6 nights in Jun 2025

6/10 Okay

Karianne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location, close to cable cars. Beds were very hard and uncomfortable.
Stayed 3 nights in Jun 2025

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Kiana

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Kiran

Liked: Cleanliness, property conditions & facilities
Great friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my experience staying at this hotel.
Stayed 4 nights in Jun 2025

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very ice hotel. Rooms kind of small!
Stayed 1 night in Jun 2025

10/10 Excellent

Juanita L.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very beautifully organized and decorated. Very clean also.
Stayed 4 nights in Jun 2025

10/10 Excellent

Sze Wing

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, simple, had everything that we needed for a great price!
Stayed 3 nights in Jun 2025

10/10 Excellent

Renal

Travelled with partner
Clean, quiet and great customer service.
Stayed 2 nights in Jun 2025

10/10 Excellent

Emil

Travelled with partner
Liked: Amenities
The hotel was perfect for our needs at a reasonable price. Great location and parking next door. The staff was exceptionally helpful and very welcoming. The room is small but super efficient, clean, and a comfortable king bed. I loved the tablet that controls everything in the room. It was fun to use. I would highly recommend this hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing for the 2 nights that we stayed
Stayed 2 nights in Jun 2025

10/10 Excellent

Virinder Pal

Liked: Cleanliness, amenities, property conditions & facilities
Great room and environment. Good central location.
Stayed 3 nights in May 2025

10/10 Excellent

Conner

Stayed 1 night in Jun 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Elizabeth

Liked: Amenities, property conditions & facilities
Modern
Stayed 1 night in May 2025

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing design! Lovely atmosphere

Wow. I was blown away by the design of the place. Definitely interested in visiting again! Well worth the price in my opinion.
Stayed 2 nights in May 2025

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Curtis, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and affordable. Very nice hotel.
Stayed 5 nights in May 2025

10/10 Excellent

Devashish

Liked: Cleanliness, amenities, property conditions & facilities
It was good
Stayed 2 nights in May 2025

10/10 Excellent

Brandon

Stayed 1 night in May 2025

8/10 Good

Adia

Liked: Cleanliness, amenities, property conditions & facilities
This is a great property for solo travelers. The coffee in the morning was very good however I was not the biggest fan of the breakfast.
Stayed 4 nights in May 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025