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citizenM San Francisco Union Square

4.0 star property

Photo gallery for citizenM San Francisco Union Square

Room, 1 King Bed | City view
Lobby sitting area
Daily buffet breakfast (USD 22 per person)
Building design
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

Map
72 Ellis Street, San Francisco, CA, 94102
  • Union Square
    ‪3 min walk‬
  • Moscone Convention Center
    ‪11 min walk‬
  • Oracle Park
    ‪3 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • City view
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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The price is NZ$428
for 1 room
includes taxes & fees
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About the area

San Francisco

With a stay at citizenM San Francisco Union Square, you'll be centrally located in San Francisco, just a 3-minute walk from Union Square and 11 minutes by foot from Moscone Convention Center. .This hotel is 0.4 mi (0.7 km) from San Francisco Museum of Modern Art and 1.5 mi (2.4 km) from Oracle Park.

What's nearby

  • Union Square - 3 min walk - 0.3 km
  • San Francisco Museum of Modern Art - 8 min walk - 0.7 km
  • Moscone Convention Center - 11 min walk - 1.0 km
  • Oracle Park - 3 min drive - 2.5 km
  • Lombard Street - 4 min drive - 2.8 km

Getting around

  • Market St & 4th St Stop - 2 min walk
  • San Francisco Station - 19 min walk
  • San Francisco Intl. Airport (SFO) - 30 min drive

Restaurants

  • ‪Cable55 - ‬3 min walk
  • ‪Kin Khao - ‬3 min walk
  • ‪King Of Thai Noodle - ‬2 min walk
  • ‪Caffé Central - ‬2 min walk
  • ‪Burger King - ‬2 min walk

About this property

citizenM San Francisco Union Square

Central hotel with a 24-hour fitness center connected to a rail/subway station in San Francisco
CitizenM San Francisco Union Square offers 195 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 195 guestrooms featuring refrigerators and iPads. Your pillowtop bed comes with premium bedding. LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a communal living room.
Enjoy a meal at canteenM or snacks in the hotel's coffee shop/cafe. Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • IPad
  • IPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

citizenM San Francisco Union Square Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 983 out of 1229 reviews
Rating 8 - Good. 182 out of 1229 reviews
Rating 6 - Okay. 40 out of 1229 reviews
Rating 4 - Poor. 15 out of 1229 reviews
Rating 2 - Terrible. 9 out of 1229 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

ALDO

Stayed 1 night in Jan 2025

10/10 Excellent

Saurin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this property as a single business traveler and had a very good experience with check-in, very well designed and appointed art-boutique hotel, rooftop access overlooking the city, modernly designed rooms, easily walk to BART train station as well as other areas. Would stay again.
Stayed 2 nights in Jan 2025

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Yena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great option for a business trip! The amenities were excellent, and the space was clean and well-maintained. While the room was a bit tight (typical for the city), it was perfect for a solo traveler. The surrounding area felt slightly sketchy, but the hotel had good security in place, which provided peace of mind. Overall, a convenient and comfortable stay!
Stayed 1 night in Jan 2025

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at the citizenM. We are here on vacation but had to work for a few hours every morning and the Wi-Fi in the lobby was reliable and fast. Breakfast was also awesome! Better than the breakfast we had when we went to a restaurant. All the staff were welcoming, so helpful, and did a great job at making us smile. Rooms are perfect, are on the smaller side but have black out blinds, great lighting, and lots of plugs for charging. We hope to return!
Stayed 3 nights in Jan 2025

10/10 Excellent

Liara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Devinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Jan 2025

10/10 Excellent

Radha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the style and cleanliness of the property and hotel room.
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem of a Bourique Hotel Brand

We did not know about this brand. But this was such a gem of a boutique hotel—our room was small but AWESOME in every way; from bed to shower to connectivity—that we became members and will stay here again (in April) and in any other city we can find one!
Stayed 1 night in Jan 2025

10/10 Excellent

Tan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice place to stay

Great place to stay for 1. For 2 is abit squeezy. Location is excellent. Cable car station in powell is super near.
Stayed 2 nights in Jan 2025

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Danielle, Washington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the citizenM! A darling little jewel box steps away from shops and restaurants and easy walk to Moscone conference center and other conference hotels. Staff was especially friendly and helpful -- kudos! The comfortably appointed lounge space is a nice alternative to the room -- which, though small, is thoughtfully designed. The one thing that I would draw to the management's attention: the bath towels. The word that comes to mind is "crispy" -- they were rather thin and rough (particularly by comparison with very comfy and soft bed linens). I might not even have mentioned it except that there's a large mirror in the lobby area that promises fluffy towels! I'll be back, though.
Stayed 4 nights in Jan 2025

8/10 Good

Rikesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value option in San Francisco

The room itself is extremely small with very little room to place luggage, but suited our needs for a short stop in San Francisco. The location is reasonable and it was one of the better value hotels in a very expensive city.
Stayed 2 nights in Oct 2024

10/10 Excellent

Victoria

Stayed 1 night in Jan 2025

8/10 Good

Brian

Business traveller
Liked: Property conditions & facilities
Pretty good
Stayed 4 nights in Jan 2025

10/10 Excellent

Joel

Stayed 1 night in Dec 2024

10/10 Excellent

Oswaldo Ceballos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. The room is small but well designed. Blackout blinds were awesome for sleeping in. The area is convenient and maybe the best in downtown.
Stayed 2 nights in Dec 2024

8/10 Good

Laina

Stayed 6 nights in Dec 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Tamami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Cemile

Liked: Cleanliness, staff & service, property conditions & facilities
The location is convenient. The hotel and the room are clean. The mattress is very comfortable. The room is very small but the design makes it comfortable enough for a solo traveler.
Stayed 6 nights in Jan 2025

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Claude

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked everything especially the staff.
Stayed 3 nights in Dec 2024

10/10 Excellent

Chryseis Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Stay! Rating: 5/5 We had an amazing stay at this hotel! The staff were incredibly friendly and welcoming, making us feel right at home. Our room was unique and stylish, adding to the hotel's charm. The location, although initially a concern (with what we heard about the homelessness), proved to be perfectly fine. We felt safe and aware of our surroundings at all times. Plus, being within walking distance to shops, restaurants, and great food spots was a definite bonus! Overall, we thoroughly enjoyed our stay and would definitely return. Highly recommended!
Stayed 3 nights in Jan 2025