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The Westin Excelsior, Florence

5.0 star property

Photo gallery for The Westin Excelsior, Florence

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Suite, 1 King Bed, Non Smoking, River View (Terrace)
View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • Parking available
  • Gym
  • Room service

Explore the area

Map
Piazza Ognissanti 3, Florence, FI, 50123
  • Historic Centre of Florence
    ‪1 min walk‬
  • Pitti Palace
    ‪4 min walk‬
  • Piazza di Santa Maria Novella
    ‪5 min walk‬
  • Florence (FLR-Peretola)
    ‪25 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Non Smoking, River View

Junior Suite, 1 King Bed, Non Smoking, River View

Junior Suite, 1 King Bed, Non Smoking, River View

  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Non Smoking, Terrace

Penthouse, 1 King Bed, Non Smoking, Terrace

Penthouse, 1 King Bed, Non Smoking, Terrace

  • 33 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, River View

Premium Room, 1 King Bed, Non Smoking, River View

Premium Room, 1 King Bed, Non Smoking, River View

  • 30 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking, River View (Terrace)

Presidential Suite, 1 King Bed, Non Smoking, River View (Terrace) | Living room

Presidential Suite, 1 King Bed, Non Smoking, River View (Terrace)

  • 80 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Non Smoking, River View

Premium bedding, pillow-top beds, minibar, in-room safe

Grand Suite, 1 King Bed, Non Smoking, River View

  • 65 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, River View (Terrace)

Suite, 1 King Bed, Non Smoking, River View (Terrace)

Suite, 1 King Bed, Non Smoking, River View (Terrace)

  • 50 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Suite, 1 King Bed, Non Smoking, Terrace

Panoramic Suite, 1 King Bed, Non Smoking, Terrace | Living room

Panoramic Suite, 1 King Bed, Non Smoking, Terrace

  • 35 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

Premium Room, 1 King Bed, Non Smoking

Premium Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

  • 18 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, River View

Deluxe Room, 1 King Bed, Non Smoking, River View

Deluxe Room, 1 King Bed, Non Smoking, River View

  • 25 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property - evening/night

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  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, (218)
The price is NZ$842
for 1 room
includes taxes & fees
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About the area

Florence

With a stay at The Westin Excelsior, Florence, you'll be centrally located in Florence, steps from Historic Centre of Florence and 12 minutes by foot from Uffizi Gallery. .This luxury hotel is 0.2 mi (0.4 km) from Pitti Palace and 0.3 mi (0.4 km) from Piazza di Santa Maria Novella.

What's nearby

  • Historic Centre of Florence - 1 min walk
  • Piazza di Santa Maria Novella - 5 min walk
  • Ponte Vecchio - 9 min walk
  • Uffizi Gallery - 12 min walk
  • Cathedral of Santa Maria del Fiore - 12 min walk

Getting around

  • Alamanni - Stazione Santa Maria Novella Tram Stop - 7 min walk
  • Florence Santa Maria Novella Station - 8 min walk
  • Florence Airport, Peretola (FLR) - 25 min drive

Restaurants

  • ‪Se - Sto - ‬1 min walk
  • ‪Winter Garden by Caino - ‬1 min walk
  • ‪Osteria dei Centopoveri - ‬3 min walk
  • ‪Il Profeta - ‬2 min walk
  • ‪Hotel Croce di Malta - ‬4 min walk

About this property

The Westin Excelsior, Florence

Riverwalk Florence hotel in Santa Maria Novella with bars
The Westin Excelsior, Florence offers 171 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. This Florence hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 171 individually decorated guestrooms, featuring minibars and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets.
Enjoy recreation amenities such as a fitness center or take in the view from a rooftop terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy a meal at Sesto On Arno-Temp Closed, or stay in and take advantage of the hotel's 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Full breakfasts are available daily from 7 AM to 11 AM for a fee.
Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Sesto On Arno-Temp Closed - Onsite restaurant.
ORVM Bar - Temp Closed - Onsite lobby lounge. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered valet parking on site (EUR 55 per day; includes in/out privileges)
  • Off-site parking within 984 ft (EUR 33 per day)
  • 24-hour return airport shuttle (surcharge)
  • Return train station shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 7 AM–11 AM: EUR 44.50 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Sesto On Arno-Temp Closed
  • ORVM Bar - Temp Closed

Things to do

  • Art gallery
  • Designer shops
  • Fitness centre

Family friendly

  • Babysitting (surcharge)
  • In-room childcare (surcharge)
  • Laundry facilities

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Height-adjustable showerhead
  • Lever door handles
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Romance packages available
  • Rooftop garden
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Dining venue(s)
The following facilities are closed on Sunday and Saturday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 45 per accommodation, per night (maximum EUR 90 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 80.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 44.50 per person
  • Airport shuttle fee: EUR 105 per person (one-way)
  • Covered valet parking fee: EUR 55 per day (in/out privileges)
  • Nearby parking fee: EUR 33 per day (984 ft away)
  • Pet fee: EUR 45 per accommodation, per night (maximum EUR 90 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Property Registration Number IT048017A1S9A2BNYA

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Florence
Excelsior Westin Florence
Florence Excelsior
Florence Westin
Florence Westin Excelsior
Westin Excelsior Florence
Westin Excelsior Hotel
Westin Excelsior Hotel Florence
Westin Florence
Westin Florence Excelsior
Westin Excelsior Florence Hotel
Westin Excelsior
The Westin Excelsior, Florence Hotel
The Westin Excelsior, Florence Florence
The Westin Excelsior, Florence Hotel Florence

The Westin Excelsior, Florence Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 252 out of 342 reviews
Rating 8 - Good. 59 out of 342 reviews
Rating 6 - Okay. 21 out of 342 reviews
Rating 4 - Poor. 8 out of 342 reviews
Rating 2 - Terrible. 2 out of 342 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

mansour

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing especially front desk very hospitality.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Location historical value great service
Stayed 1 night in Sep 2024

10/10 Excellent

Beth

Stayed 4 nights in Aug 2024

10/10 Excellent

KENT

Stayed 4 nights in Jul 2024

4/10 Poor

Cristian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated
Stayed 3 nights in Jun 2024

10/10 Excellent

jeff

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time here and will keep coming back. Love how everything is walkable without being in the thick crowds of Florence. Hotel and staff are incredible and very knowledgeable. Will keep coming back.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at The Westin Excelsior hotel. The rooms were beautiful, service was excellent, and the staff could not have been more friendly and helpful!
Stayed 2 nights in Nov 2023

6/10 Okay

ROBERT

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Very overpriced compared to other hotels we stayed at in Italy on the trip with less amenities.
Stayed 2 nights in Sep 2023

10/10 Excellent

Madlyn

Stayed 1 night in Sep 2023

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great traditional hotel. Lovely location on the Arno. A service
Stayed 4 nights in Aug 2023

6/10 Okay

Dmitri

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Liked location, view. Disliked staff and service
Stayed 3 nights in Jul 2023

10/10 Excellent

Meri

Stayed 1 night in Jun 2023

10/10 Excellent

Rina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved being right next to the Arno River. It was an easy walk to the Oltrarno area and just as easy to get to the main sites of the city. Our room was surprisingly large, but the windows were placed oddly high so that we could only look out of one of them from a small set of stairs if we tiptoed. The views from the rooftop bar were magnificent! We'd stay here again.
Stayed 6 nights in May 2023

10/10 Excellent

Mikhail, Redmond

Stayed 7 nights in Apr 2023

10/10 Excellent

Karen

Stayed 2 nights in Apr 2023

10/10 Excellent

kostantinos, LORTON

Stayed 3 nights in Mar 2023

8/10 Good

Deborah

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was great about this property except it was a little to old and dark for my taste.
Stayed 2 nights in Feb 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding stay!
Amazing staff and in a great location.
View from our room.
Sits on the Arno River
Stayed 6 nights in Feb 2023

10/10 Excellent

Duane, Marshfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, is elegant and very quiet rooms, I enjoy the view from my balcony
Stayed 6 nights in Jan 2023

10/10 Excellent

Helen Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional in every way!! Just perfect!

6/10 Okay

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service
Bar service was limited to roof top bar and restaurant, lobby area lacked bar service for quite meeting.
Stayed 6 nights in Sep 2022

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Florence Hotel on the Arno
Great hotel. Our room had a beautiful view of the Arno from our balcony. Hotel staff were very helpful. Great central location!
Stayed 8 nights in Aug 2022