With a stay at Hilton Garden Inn San Jose Airport City Mall in Alajuela, you'll be connected to a shopping center, just steps from City Mall and a 3-minute drive from Casino Fiesta. .This hotel is 14.8 mi (23.8 km) from Poás Volcano National Park and 9.9 mi (15.9 km) from Multiplaza Mall Escazu.
What's nearby
City Mall - 1 min walk - 0.1 km
Juan Santamaría Park - 16 min walk - 1.4 km
Alajuela Cathedral - 18 min walk - 1.6 km
Ojo de Agua Spa Park - 7 min drive - 5.1 km
Parque Viva - 12 min drive - 7.6 km
Getting around
San Antonio de Belen Station - 21 min drive
Juan Santamaria Intl. Airport (SJO) - 10 min drive
Restaurants
Spoon - 2 min walk
Burger King - 3 min walk
Tacontento - 11 min walk
Juan Valdez Café - 2 min walk
El Novillo Alegre - 12 min walk
About this property
Hilton Garden Inn San Jose Airport City Mall
Pet-friendly hotel with free parking connected to a shopping center in Alajuela
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.
Make yourself at home in one of the 149 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services.
You can enjoy a meal at the restaurant serving the guests of Hilton Garden Inn San Jose Airport City Mall, or stop in at the grocery/convenience store. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Alajuela? This hotel has 2054 square feet (191 square meters) of space consisting of a conference center and 6 meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Hilton Garden Inn San Jose Airport City Mall has a restaurant on site.
Languages
English, Portuguese, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi
Parking and transport
Electric car charging station on site
Free return airport shuttle from 4:00 AM to 1:00 AM at scheduled times
Free self parking on site
Wheelchair-accessible parking and van parking available
Food and drink
Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
A bar/lounge
A poolside bar
A restaurant
Couples/private dining
Things to do
24-hour gym
Outdoor pool
Shopping centre
TV in common areas
Family friendly
Fenced pool
Grocery/convenience store
Outdoor pool
Soundproofed rooms
Conveniences
24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Luggage storage
Safe at front desk
Guest services
Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services
Business services
24-hour business centre
6 meeting rooms
Conference centre (2,054 square foot of space)
Coworking space
Outdoors
In a nature reserve
Pool loungers
Pool umbrellas
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
55-inch flat-screen TV with premium cable channels
Food and drink
Coffee/tea maker
Free bottled water
More
Air conditioning
Connecting rooms available
Desk
Desk chair
Laptop workspace
Laptop-compatible safe
Mobile key entry
Phone
Soundproofed rooms
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 77 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available
Children and extra beds
Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Payment types
Important information
Optional extras
Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
Pet fee: USD 50 per accommodation, per stay
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 99286738
We should mention
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 734 out of 1087 reviews
10 - Excellent
734
Rating 8 - Good. 172 out of 1087 reviews
8 - Good
172
Rating 6 - Okay. 93 out of 1087 reviews
6 - Okay
93
Rating 4 - Poor. 47 out of 1087 reviews
4 - Poor
47
Rating 2 - Terrible. 41 out of 1087 reviews
2 - Terrible
41
9.6/10
Cleanliness
9.0/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Tanya
18 Jan 2025
Tanya
Stayed 1 night in Jan 2025
8/10 Good
Yvette
17 Jan 2025
Yvette
Stayed 1 night in Jan 2025
10/10 Excellent
joanna
17 Jan 2025
Great hotel.
joanna
Stayed 1 night in Jan 2025
8/10 Good
Nina
17 Jan 2025
Nice property close to the airport, which is a plus for late night arrivals. Took awhile for the shower water to get warm but it did (I would have liked it hotter but it was passable). Would stay here again.
Hotel was very nice and staff was friendly. City Mall is attached to hotel. Mall s quite large and very clean as well. Very convenient to airport as well.
A perfect stay for our last two nights before our departure. The only downside was getting access to the tv in our room as we found the system unnecessarily complicated.
Close to freeway, very noisy if your room is located on a lower floor on that side of the hotel.Front desk staff also explained there is no direct phone number to the hotel from outside, you must go through Hilton’s 1800 # to contact the front desk from the airport to confirm the airport shuttle, good luck with that
Shuttle service from the airport to the hotel was great. Check in was possibly the quickest I've experienced. The Nespresso machine is a fine addition!
This hotel is exceptional, starting with its prime location right next to a massive indoor shopping center. The airport shuttle is incredibly convenient, taking just one minute, and they even went above and beyond by arranging an earlier shuttle to accommodate our flight schedule. We were truly impressed with their flexibility and commitment to service. And after a long day of travel, we loved unwinding in the hotel pool.
Martin
Stayed 1 night in Jan 2025
6/10 Okay
Veronica
Travelled with family
7 Jan 2025
Liked: Staff & service, amenities
Our room was net to the gym and right off the elevator so it was noisy. Other than that issue it was good.
Conveniently located near SJO, only 3 minutes away. We had an early flight out and wanted to be close by the night before. Parking and check in were easy. Rooms were average. City Mall next door which was nice. Only left us 2 towels for a room booked for 4 people. Called for more and they said there were towels at the pool. We were going to the pool anyways so whatever. No towels at the pool. Went down to front desk to ask for towels. They said we’ll send some. Waited 30 minutes. No towels. Called again. They said we’ll send some. Waited another 20 minutes. No towels. Others at the pool wanted towels as well. Called again, still no towels. Been over an hour now. I went back down to the desk to ask for towels. Front desk says I don’t have any towels here at the desk. I say, it’s been over an hour, just tell me where the towels are and I will go get them myself! Finally someone met me at the pool with 2 towels even though I needed 4. Sorry for the long story about towels but the service was not what I’ve had at literally any hotel/motel or wherever else I’ve ever stayed in my life. Front desk didn’t seem to care at all.