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Hilton Garden Inn San Jose Airport City Mall

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Poolside bar
Outdoor pool, pool umbrellas, pool loungers
Exterior
Lobby lounge
55-inch flat-screen TV with cable channels

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Free airport shuttle
    Free airport shuttle
  • Breakfast available
    Breakfast available
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym

Explore the area

Map
Francisco J. Orlich Road, Alajuela, Alajuela
  • City Mall
    1 min walk
  • Juan Santamaría Park
    16 min walk
  • Alajuela Cathedral
    18 min walk
  • San José (SJO-Juan Santamaría Intl.)
    10 min drive

Room options

View all photos for Room, 1 King Bed, Accessible, View (Roll-In Shower)

View from room

Room, 1 King Bed, Accessible, View (Roll-In Shower)

  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Mountain View

View from room

Room, 1 Queen Bed, Mountain View

  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

  • 33.1 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | View from room

Room, 2 Double Beds, Mountain View

  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | View from room

Suite, 1 Bedroom

  • 63 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

  • 32 sq m
  • City view
  • Sleeps 2

Similar properties

Exterior

Hampton by Hilton San Jose Airport

Pool
Breakfast included
Free airport shuttle
Pet-friendly
4.6 out of 5, Wonderful, (2200)
The price is NZ$229
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Hampton by Hilton San Jose Airport

About the area

Alajuela

With a stay at Hilton Garden Inn San Jose Airport City Mall in Alajuela, you'll be connected to a shopping center, just steps from City Mall and a 3-minute drive from Casino Fiesta. .This hotel is 10.1 mi (16.3 km) from Sabana Park and 14.8 mi (23.8 km) from Poás Volcano National Park.

What's nearby

  • City Mall - 1 min walk - 0.1 km
  • Juan Santamaría Park - 16 min walk - 1.4 km
  • Alajuela Cathedral - 18 min walk - 1.6 km
  • Central Market Alajuela - 4 min drive - 2.7 km
  • Ojo de Agua Spa Park - 7 min drive - 5.1 km

Getting around

  • San Antonio de Belen Station - 21 min drive
  • Juan Santamaria Intl. Airport (SJO) - 10 min drive

Restaurants

  • ‪Spoon - ‬2 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Tacontento - ‬11 min walk
  • ‪Juan Valdez Café - ‬2 min walk
  • ‪El Novillo Alegre - ‬12 min walk

About this property

Hilton Garden Inn San Jose Airport City Mall

Pet-friendly hotel with free parking connected to a shopping center in Alajuela
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 149 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services.
You can enjoy a meal at the restaurant serving the guests of Hilton Garden Inn San Jose Airport City Mall, or stop in at the grocery/convenience store. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Alajuela? This hotel has 2054 square feet (191 square meters) of space consisting of a conference center and 6 meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Hilton Garden Inn San Jose Airport City Mall has a restaurant on site.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Free return airport shuttle from 4:00 AM to 1:00 AM
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: USD 20-25 for adults and USD 10-15 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar

Things to do

  • 24-hour fitness centre
  • Outdoor pool
  • Shopping centre
  • Shopping

Family friendly

  • Fence around the pool
  • Corner/local shop
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (2054 square feet of space)
  • Coworking spaces
  • Meeting rooms - 6

Outdoors

  • Nature reserve
  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Braille signage
  • Doorbell and phone notification
  • Lift
  • Lift door width (centimetres): 150
  • Front entrance ramp
  • Step-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible dressing table height (centimetres): 150
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 150
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Couples dining
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 77 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 99286738

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 502 out of 738 reviews" "
Rating 8 - Good. 111 out of 738 reviews" "
Rating 6 - Okay. 62 out of 738 reviews" "
Rating 4 - Poor. 32 out of 738 reviews" "
Rating 2 - Terrible. 31 out of 738 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jean-Rock

Stayed 1 night in Aug 2024

10/10 Excellent

Stephanie

Friendly and safe environment
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to airport
Convenient newer clean well managed hotel
Stayed 1 night in Aug 2024

8/10 Good

BATHSHEBA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a short stay and we enjoyed ourselves for our anniversary. And the hotel also decorated our room which was sweet since they were short staffed the day of.
Stayed 2 nights in Aug 2024

10/10 Excellent

Oscar, Miami Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, clean rooms, close to the airport. Shower is extremely slippery, be careful!
Stayed 1 night in Aug 2024

10/10 Excellent

Jeffrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely ideal place for a first or last night in San Jose. The staff was outstanding from beginning to end with an extremely helpful shuttle driver. It's connected to a huge mall for all kinds of dining options. I will return.
Stayed 1 night in Aug 2024

10/10 Excellent

Odejah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining on site was good. Did not stay long but quality of room was nice.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Relax
Close from airport
Stayed 1 night in Aug 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente lugar. Regresaria
Stayed 3 nights in Aug 2024

6/10 Okay

Valerie

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and close wwlking to restaurants and shopping at mall. Free shuttle to airport. The only downside was the entrance arriving to hotel was closed so it was a bit precarious to enter.
Stayed 1 night in Aug 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Garden Inn was a great hotel and had a beautiful morning mountain view. Beds were comfortable, hot water was great! The only thing is the restaurant/bar is very pricey for so-so food. I would defeat somewhere else for dinner next time, although htere breakfast in the morning was
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new hotel next to the mall and five minutes to the airport!
Stayed 1 night in Aug 2024

6/10 Okay

Roberto

Liked: Amenities
Staff not helpful
Stayed 1 night in Aug 2024

6/10 Okay

Alejandra, Melrose

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Close to the mall and airport which was convenient. Really liked that it had a shuttle to the airport as well
Stayed 4 nights in Jun 2024

10/10 Excellent

Brittney

Excellent
Great staff! We arrived at 11 am for an overnight a stay over for an early flight the next morning. I was expecting only to be able to drop our bags off but they went ahead and got us into a room right then and there. Every staff member blew my mind with their courtesy and kindness. 11/10 stars recommend. (Room was pristine, shower was amazing, entire hotel was top notch.
Stayed 1 night in Aug 2024

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to all areas and airport
Stayed 1 night in Aug 2024

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Over priced and the staff were generally indifferent.
Stayed 3 nights in Jul 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tough to get to, but so is the city mall Beautiful view and real close to the airport
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel fantastic service
Stayed 1 night in Jul 2024

8/10 Good

nashaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay for a night. Really close to SJO airport and no security deposit was held for stay. Good breakfast.
Stayed 1 night in Jul 2024

6/10 Okay

Claude, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
I was not happy with the suite I stayed in because it was near the road. I could hear the vehicle traffic during the daytime and at night. I got awakened several times due to loud motorcycles, trucks and either ambulance or police sirens. I put up with it because I was only staying one night.
Stayed 1 night in Jul 2024

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the airport. 5 minute car drive.
Stayed 1 night in Jul 2024

10/10 Excellent

Jolene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay near airport
Great place to stay close to the airport. Hotel is modern and clean. Took advantage of the included breakfast before hitting the road for the first leg of our trip. Had some coffee, fruit and a few pastries.
Stayed 1 night in Jul 2024

10/10 Excellent

Ann

Travelled with family
Close to the airport.
Stayed 1 night in Jul 2024