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The Row Hotel, BW Signature Collection

3.0 star property

Photo gallery for The Row Hotel, BW Signature Collection

Lobby
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub
Exterior
Lobby lounge
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Santana Row Shopping Center
    ‪17 min walk‬
  • Winchester Mystery House
    ‪2 min drive‬
  • SAP Center at San Jose
    ‪5 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Memory-foam beds, individually decorated, individually furnished, desk

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

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  • Free WiFi
4.4 out of 5, Excellent, (1002)
The price is NZ$225
for 1 room
includes taxes & fees
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About the area

San Jose

When you stay at The Row Hotel, BW Signature Collection in San Jose, you'll be in a shopping district, within a 5-minute drive of Santana Row Shopping Center and Westfield Valley Fair Shopping Mall. .This hotel is 10.9 mi (17.5 km) from Levi's Stadium and 2.6 mi (4.2 km) from SAP Center at San Jose.

What's nearby

  • Santana Row Shopping Center - 17 min walk - 1.4 km
  • Winchester Mystery House - 2 min drive - 2.0 km
  • PayPal Park - 5 min drive - 5.5 km
  • SAP Center at San Jose - 5 min drive - 4.2 km
  • San Jose McEnery Convention Center - 5 min drive - 4.5 km

Getting around

  • Race Station - 3 min drive
  • Santa Clara Station - 5 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 8 min drive

Restaurants

  • ‪Din Tai Fung - ‬17 min walk
  • ‪Starbucks - ‬19 min walk
  • ‪Sharetea - ‬19 min walk
  • ‪Pinkberry - ‬20 min walk
  • ‪Ruby Thai Kitchen - ‬19 min walk

About this property

The Row Hotel, BW Signature Collection

Hotel with free parking, near Santana Row Shopping Center
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. Smart televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 55 air-conditioned rooms featuring Smart televisions. Your room comes with a memory foam bed. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Enjoy the recreation opportunities such as a 24-hour fitness center or make use of other amenities including a vending machine.
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Free self parking is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free self parking on site

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Vending machine

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

The Row Hotel, BW Signature Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 171 out of 310 reviews
Rating 8 - Good. 62 out of 310 reviews
Rating 6 - Okay. 34 out of 310 reviews
Rating 4 - Poor. 19 out of 310 reviews
Rating 2 - Terrible. 24 out of 310 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

HOSSEIN

Stayed 1 night in Dec 2024

10/10 Excellent

Shannon

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. They were also very kind to my pets.
Stayed 2 nights in Dec 2024

10/10 Excellent

Vera

Stayed 1 night in Nov 2024

10/10 Excellent

Jeanette C

Stayed 1 night in Dec 2024

2/10 Terrible

Regina

Stayed 1 night in Dec 2024

8/10 Good

Ursula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfy affordable easy parking . Nice breakfast The only thing was lamps in room did not work x2 which I like for reading before sleep and softer then ceiling harsh light . But other then that wonderful place to stay
Stayed 1 night in Dec 2024

10/10 Excellent

Edith

Travelled with family
Nice and comfy 👌
Stayed 1 night in Dec 2024

10/10 Excellent

Brian

Stayed 1 night in Dec 2024

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the decoration, the cleanliness of the room and the nice staff
Stayed 2 nights in Dec 2024

6/10 Okay

ENEIDA

Stayed 1 night in Dec 2024

10/10 Excellent

Travis

Stayed 1 night in Dec 2024

4/10 Poor

Tess

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Brian

Stayed 1 night in Dec 2024

10/10 Excellent

Brian

Stayed 1 night in Dec 2024

10/10 Excellent

Gabriel, Elk Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Very polite staff. Nice room. Great breakfast. Will definitely come back
Stayed 1 night in Dec 2024

4/10 Poor

Jenny

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a leaky sink and they sent a housekeeper who wiped up the suds on the floor and said no, it's not leaking and then said she would come back. I tried the sink again and of course it leaked AGAIN. Took 45 minutes to get this resolved and they have no one actually on site working the front desk. I would not stay here again. Also extremely noisy. You can hear people in the next room who are just talking at a normal level and people out front. A lot of street noise comes in.
Stayed 2 nights in Dec 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the blue neon lights at the top give a nice touch.
Stayed 1 night in Dec 2024

8/10 Good

Suzanne

Stayed 1 night in Dec 2024

4/10 Poor

Meashell, San Pedro

Travelled with family, Business traveller
Disliked: Staff & service, amenities
.
Stayed 1 night in Dec 2024

6/10 Okay

Melodie, Seattle

Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was via remote kiosk; room sink didn't have hot water, and last day had to move to another room due to an extremely strong acetone smell. Won't be staying there again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Brian

Stayed 1 night in Nov 2024

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Phlisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good for a quick trip. Very close to the mall and Santana Row. I personally found the bed very uncomfortable like it felt like sleeping on a board with a blanket in between. But the staff was very nice and efficient. Again for a quick trip, it was good!
Stayed 1 night in Dec 2024

6/10 Okay

PL

Travelled with family
Liked: Cleanliness, property conditions & facilities
You do not check in with a live person. You talk to a person on a computer screen who is not in the room. If you do not have access to your cell phone, it makes for a complicated stay as there is no room key, just a door code you access from your email.
Stayed 1 night in Dec 2024

4/10 Poor

Mary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I was a little disappointed that we had cold water there was a red stain on the rug not sure if that was blood but it sure looked like blood stain also parking spots were a little tight
Stayed 1 night in Dec 2024