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The Row Hotel, BW Signature Collection

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Row Hotel, BW Signature Collection

Standard Room, 1 King Bed, Non Smoking
Exterior
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub
Breakfast area
Lobby

Reviews

8.4 out of 10

Very good

Popular amenities

  • Parking included
    Parking included
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • Free WiFi
    Free WiFi

Explore the area

Map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Westfield Valley Fair Shopping Mall
    12 min walk
  • Santana Row Shopping Center
    17 min walk
  • Santa Clara Valley Medical Center
    19 min walk
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    8 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking (Dining Table;Living Room)

Room, 1 King Bed, Non Smoking (Dining Table;Living Room)

Room, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Memory-foam beds, individually decorated, individually furnished, desk

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

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The price is NZ$298
for 1 night
includes taxes & fees
6 Dec - 7 Dec
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About the area

San Jose

When you stay at The Row Hotel, BW Signature Collection in San Jose, you'll be in a shopping district, within a 5-minute drive of SAP Center at San Jose and Santana Row Shopping Center. .This hotel is 10.9 mi (17.5 km) from Levi's Stadium and 1.2 mi (1.9 km) from Winchester Mystery House.

What's nearby

  • Santana Row Shopping Center - 17 min walk - 1.4 km
  • Winchester Mystery House - 2 min drive - 1.9 km
  • PayPal Park - 5 min drive - 5.5 km
  • SAP Center at San Jose - 5 min drive - 4.2 km
  • San Jose Convention Center - 5 min drive - 4.5 km

Getting around

  • Race Station - 3 min drive
  • Santa Clara Station - 5 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 8 min drive

Restaurants

  • ‪Din Tai Fung - ‬17 min walk
  • ‪Starbucks - ‬19 min walk
  • ‪Sharetea - ‬19 min walk
  • ‪Pinkberry - ‬20 min walk
  • ‪Ruby Thai Kitchen - ‬19 min walk

About this property

The Row Hotel, BW Signature Collection

Hotel with free parking, near Santana Row Shopping Center
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. Smart televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 55 air-conditioned rooms featuring Smart televisions. Your room comes with a memory foam bed. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Enjoy the recreation opportunities such as a 24-hour fitness center or make use of other amenities including a vending machine.
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Free self parking is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and public transport

  • Free self-parking on site

Things to do

  • 24-hour fitness centre

Conveniences

  • Vending machine

Guest services

  • 24-hour front desk
  • Virtual front desk

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Memory-foam mattress

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 48-inch smart TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Desk chair
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

The Row Hotel, BW Signature Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 122 out of 214 reviews" "
Rating 8 - Good. 45 out of 214 reviews" "
Rating 6 - Okay. 19 out of 214 reviews" "
Rating 4 - Poor. 10 out of 214 reviews" "
Rating 2 - Terrible. 18 out of 214 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carol, Edmonds

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by Santana Row
Stayed 1 night in Aug 2024

6/10 Okay

Barrington

Liked: Staff & service
Pee stain in the middle of the room and a bit of a musty smell . Overall decent but expected a bit more . Friendly staff , good free breakfast
Stayed 1 night in Aug 2024

4/10 Poor

Shazia

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Beds were quite uncomfortable and the pillows were very elevated. The room we paid for we didn’t get unfortunately and when we brought it up to the manager onsite he mentioned all the other rooms were booked but accommodated us the next day. There were cobwebs in the room. On our last night, someone walked into our room while we’d were sleeping. It was an unfortunate experience. The plus side was the breakfast and LED lighting I during the second night.
Stayed 2 nights in Aug 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a great stay
Stayed 1 night in Aug 2024

8/10 Good

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were overall very nice! The bathroom was awkward in layout and the shower head really ruined the overall stay. The shower head doesn’t maintain a consistent temperature and none of the settings spray normally. It spits everywhere. Definitely not good enough to wash your hair. If that was fixed it would be 5/5
Stayed 3 nights in Aug 2024

8/10 Good

Lihua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Stephanie

Stayed 3 nights in Aug 2024

10/10 Excellent

Wendy

Business traveller
Liked: Cleanliness, property conditions & facilities
Unique reception desk setup with the kiosk and virtual assistant. Property is well kept, room was clean. Rooms on San Carlos Street are subject to some traffic noise.
Stayed 1 night in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Wei

Stayed 4 nights in Jul 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jul 2024

10/10 Excellent

Hannah, Monterey Park

Stayed 2 nights in Jul 2024

10/10 Excellent

Melanie

I was charged 2 times for 1 night
Stayed 1 night in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Supper clean, quiet, & comfy!
Stayed 1 night in Jul 2024

10/10 Excellent

Clare

Stayed 1 night in Jul 2024

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Virtual check in
Stayed 1 night in Jul 2024

10/10 Excellent

Wendy, Woodland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute best customer service of any hotel any where! My suite was very large, but ask for a room away from main road if you need quiet. Excellent breakfast. Good value. I will be back.
Stayed 1 night in Jul 2024

8/10 Good

Leslie

Travelled with partner
Liked: Staff & service
The location was perfect for us, within walking distance to Santana Row, Winchester House and shopping. The staff were friendly and helpful. There were a few minor housekeeping issues, but nothing of great concern.
Stayed 3 nights in Jul 2024

6/10 Okay

Sreeram

Liked: Amenities, property conditions & facilities
Rooms are clean. Not a great neighborhood, not much to do and not seems like a walk friendly neighborhood.
Stayed 1 night in Jul 2024

8/10 Good

Christian

Stayed 2 nights in Jul 2024

10/10 Excellent

Joseth Jane

Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 1 night in Jul 2024