The first principle to understand about the property is that it is not an “actual hotel facility”, but rather a house that was converted for such purpose. The car parking issue is a true problem at this facility, because even though you don’t pay for parking, you are not guaranteed that you will find a parking space in front of the “hotel”. On the street in front of the facility, there are space to park, perhaps 5-6 cars; depending greatly of how cautious and nice are the people parking (ie do they park close to the next car or they leave too much space in between cars?). At times, I had to either go around the block or stand by waiting for a parking space to become open. Therefore, if you are driving or renting a car, that will be a true challenge. During my week stay, I never came in contact with an employee or executive of the facility. If u want to contact “someone” at the facility you need to do it by phone. Security, if you are in a room in the first floor is a security challenge because their balcony is completely open, even though they will claim that they are protected by two gates, (protected by a gate that u can open with your hands?) I am used that once I pay for the rental of a hotel, that I will get all the information to arrive and get into the facility (of course not the room number). But that does not work that way in this facility…. You will get the information u need within 24 hours of arrival. There is a toilet issue …. u will find out !!! Thank u